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Vistana, Westin & Sheraton Deedback program

Discussion in 'Vistana Signature Experiences (formerly Starwood)' started by TUGBrian, Jun 10, 2019.

  1. TUGBrian

    TUGBrian Administrator

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    According to ARDA, vistana resorts (including sheraton and westin) have an official deedback/surrender program with info available here:

    https://www.vistana.com/exit

    adding this as a sticky for this forum for those who might be in these situations (and hope to funnel away some from upfront fee scammers)
     
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  2. DavidnRobin

    DavidnRobin TUG Member

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    Interesting... thanks for posting.
    Notice that there is no mention of the biggest reason for exiting your VSE Timeshare — what SVO/VSE sold for top dollar now has little to no value.


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  3. blondietink

    blondietink Guest

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    I think this is good news for those of us who are aging and have difficulty traveling any more and/or don't want to burden our children/grandchildren with yearly fees.
     
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  4. ocdb8r

    ocdb8r TUG Member

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    Can someone clarify - this thread is labeled as "deedback" but the link only talks about using Vistana to help "sell" your timeshare.
     
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  5. DeniseM

    DeniseM Moderator

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    I don't believe ARDA - I have never heard of someone deeding back their Vistana TS.
     
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  6. sb2313

    sb2313 TUG Member

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    It’s legit. It’s same program Marriott has had for year with brokering a sale or accepting a deed back for most- but not all- weeks.
     
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  7. tschwa2

    tschwa2 Tug Review Crew: Rookie TUG Member

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    I contacted them today after seeing this. The email is to the same place you inquire about Marriott resales or deed backs. I listed what I owned and said I would be interested in learning about their exit programs. They contacted me back within an hour and said currently they have no buy back programs but would like my information and would contact me if such a program becomes available. I wrote back that although a buy back would be nice I would also be interested in a straight deed back without compensation or any other exit programs and gave them my info. Again I was contacted within an hour or so saying no deedback program currently exists but they will put me on the list of owners interested if such a program becomes available.
     
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  8. DeniseM

    DeniseM Moderator

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    That's what I figured. I don't think ARDA is reliable.
     
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  9. DavidnRobin

    DavidnRobin TUG Member

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    Agree - but the fine print uses this as a Vistana program.
    I may write SC and ask what is up?

    Or maybe a Sales ploy to get Owners to turn in valuable VOIs


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  10. Ken555

    Ken555 Tug Review Crew: Rookie TUG Member

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    I’m really surprised this thread was even created, given what we know re how they conduct business. This is almost certainly primarily intended to increase the likelihood of a sale (“when you’re no longer able to use your week, we will help you deed it back”, etc). I highly doubt it was ever intended to actually allow many, if any, to deed back their weeks.


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  11. tschwa2

    tschwa2 Tug Review Crew: Rookie TUG Member

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    I don't know about that. Marriott had a good 2 years of taking back (deed back without compensation) of a good 90-95% of Marriott inventory. For a while they were offering a buy back program that while not great offered 2-3 times the market value for properties that had a market value of $500-2000 or so. Even though they had ROFR for most of their properties, they used this to greatly increase their trust inventory.
     
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  12. TUGBrian

    TUGBrian Administrator

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    well thats a bit ridiculous given they created an entire page to promote an option for owners to exit their vistana/westin/sheraton timeshares.

    I went ahead and fired off a few emails to try to get some answers for this.

    did the OP who contacted them and was rejected mention that fact? what is the point of advertising a program if one doesnt actually exist?
     
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  13. Ken555

    Ken555 Tug Review Crew: Rookie TUG Member

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    It seems others here have more faith in the company than I do. And that’s actually surprising.


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  14. tschwa2

    tschwa2 Tug Review Crew: Rookie TUG Member

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    I did not. While they said they had no such program although not stated, I would imagine that my properties qualified for, I would imagine that if they were offered properties with actual resale value especially those with resale value of $5000+ they might have a modest buyback or at least offer deedback.
     
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  15. TUGBrian

    TUGBrian Administrator

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    while I certainly wouldnt have put faith in them having some super secret program to allow owners of clearly worthless vistana timeshares out like wyndyam/hicv do...

    the fact that they took the time not only to create an entire department and website to advertise said department...and then promoted that page on the ARDA website specifically made for owners to use to exit their timeshares....made me believe that it was at least possible.

    Was certainly my mistake no doubt, to put faith in much of anything in this industry that would purely benefit owners.
     
  16. tschwa2

    tschwa2 Tug Review Crew: Rookie TUG Member

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    Reaching out and checking doesn't obligate an owner to anything. Maybe several owners of various properties can reach out and inquire and see if there are any buyback or deed back offers based on more desirable ownerships.
     
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  17. DavidnRobin

    DavidnRobin TUG Member

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    And - like many instances with SVO/VSE - things to come...

    I agree that they will try and upsale, or take back deeds with SO value.


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  18. Ken555

    Ken555 Tug Review Crew: Rookie TUG Member

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    It’s a step in the right direction, but I just have no faith that it will be meaningful to many. As far as creating “an entire department” goes...I suspect it’s just an email address and one of three dozen tasks one employee has to handle. This is probably paid for out of the marketing department.


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  19. ocdb8r

    ocdb8r TUG Member

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    I see one of two things likely happened here:

    a) someone is duping all the general Marriott programs/pages into Vistana and this was just swept up in that plan. I note that the language on the page is virtually identical to that used by Marriott when they had their deedback programs.

    b) this is in anticipation of launching a deedback program as part of the impending overlay. Perhaps they intend on a push to pump points into the Vistana programs.

    Either way, much ado about nothing for the moment.
     
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  20. DannyTS

    DannyTS TUG Member

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    I will reserve positive judgement until there is real proof that this program helped at least 1 owner who wanted to exit and whose timeshare had no (or negative) value in the resale market. Until then I will just consider it a stunt designed for the developers to brag about the existence of the program.
     
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  21. DeniseM

    DeniseM Moderator

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    Or a way to suck owners into trading in/upgrading.
     
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  22. dioxide45

    dioxide45 TUG Review Crew: Veteran TUG Member

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    I agree that this looks to just be an extension of Marriott's exit program. Though perhaps someone forgot to send the memo to the folks at Vistana? A program like this would be good for Vistana since they really don't have ROFR at most of their properties and it would give owners a way out. Though it might push up the MF on the Flex products if a lot of low season owners dump their weeks.
     
  23. CalGalTraveler

    CalGalTraveler TUG Member

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    I am not a lawyer but creating a web page that offers deedbacks to owners and not following through on what is advertised constitutes false advertising and is an FCC violation. I am surprised that they would commit to something like this in writing without a bunch of fine print "exclusions" at the bottom e.g. "program excludes all Vistana properties!"
     
  24. Ken555

    Ken555 Tug Review Crew: Rookie TUG Member

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    Perhaps the page was posted on April 1st and someone forgot to take it down...since it really does seem like a joke.


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  25. dioxide45

    dioxide45 TUG Review Crew: Veteran TUG Member

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