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Vistana Reservations no longer on Marriott.com?

Discussion in 'Vistana Signature Experiences (formerly Starwood)' started by controller1, Dec 1, 2018.

  1. controller1

    controller1 TUG Member

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    Location:
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    Resorts Owned:
    Westin KORVN OF
    Westin Nanea OF
    Westin FLEX
    I noticed about three days ago that my Vistana reservations are no longer on Marriott.com. Even though the reservation on Marriott.com never provided any information, it was nice that everything was in one place.

    Has anyone else had their Vistana reservations disappear from Marriott.com?
     
  2. Pedro

    Pedro TUG Member

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    I just checked and my WMH reservation for March is still there, however my WKORV reservation in May is not showing up any longer.
     
  3. BLUE AYES

    BLUE AYES TUG Member

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    Location:
    NYC
    Resorts Owned:
    Sheraton VV KW; Sheraton VV Bella; Westin Lagunamar x 3 (51 & 52) ; Westin Kierland;
    Plat. for Life
    My WLR in February is there but my week 51/52 is not. (It is on the Vistana site)
     
  4. triangulum33

    triangulum33 TUG Member

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    Location:
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    Resorts Owned:
    2005 WKORN
    Our KORN stay is on there.
     
  5. Maui_ed

    Maui_ed TUG Member

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    Location:
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    Resorts Owned:
    WPORV, WKORV, WDW
    Stay at Nanea and WKORVN are both still showing.
     
  6. mjm1

    mjm1 TUG Review Crew: Veteran TUG Member

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    Location:
    Las Vegas, NV
    Resorts Owned:
    Marriott: Desert Springs Villas I, Ko Olina (EOY), Maui Ocean Club- Lahaina Villas, Destination Club Points;
    Westin Kierland Villas- Annual & EOY
    I noticed this the other day and just checked again. Our WKV stay starting tomorrow is no longer listed. I suspect this a continuation of their IT issues. I know that they are still expecting us.

    Best regards.

    Mike
     
  7. JohnPaul

    JohnPaul TUG Review Crew: Expert TUG Member

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    Resorts Owned:
    Vacation Internationale, HGVC - NYC, Worldmark, Shell Vacations, Sedona Pines, RCI Points, Starwood (Avon, CO)
    Our Sheraton Mountain Vista stay in February is there.
     
  8. controller1

    controller1 TUG Member

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    Westin KORVN OF
    Westin Nanea OF
    Westin FLEX
    It looks like it is hit or miss. All eight of my Vistana reservations, mixture of Home Resort and StarOptions, are missing from Marriott.com. They are still showing on the Vistana website.
     
  9. SeaDoc

    SeaDoc TUG Member

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    Location:
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    Resorts Owned:
    CClub: 2 Marriott Newport Coasts-PLAT;
    2 Marriott Shadow Ridge Villages-PLAT;
    1 Marriott Desert Springs I-Red;
    1 Marriott Timber Lodge - Summer-PLAT;
    3 StarElite: 2 Westin Lagunamar-PLAT
    My WKORV reservation in April/May 2019 no longer listed at Marriott - All good on Vistana site...
     
  10. tomvc

    tomvc TUG Member

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    My January Vistana reservation shows up, but Feb and July do not.
     
  11. Ken555

    Ken555 Tug Review Crew: Rookie TUG Member

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    Location:
    Los Angeles
    Resorts Owned:
    Westin Kierland
    Sheraton Desert Oasis
    None of mine upcoming reservations at VSN resorts are at Marriott. No surprise here. They still haven’t credited me my stays from August and they reduced the number of lifetime nights on my account with the merger.


    Sent from my iPad using Tapatalk
     
  12. YYJMSP

    YYJMSP TUG Member

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    WDW Mar 2019 SO booking still shows

    SVR autobooking for Oct 2020 still shows
     
  13. cubigbird

    cubigbird Tug Review Crew Veteran TUG Member

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    Location:
    Western US
    Resorts Owned:
    Westin Lagunamar, Westin Kierland X2, Westin St John-Sunset Bay
    I had 2 WLR reservations that showed and they are now gone. Like Ken I am also missing nights credit. I’ve sent in the form request and attached the folio but no update has occurred.
     
  14. CalGalTraveler

    CalGalTraveler TUG Member

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    Our WKORVN reservation is there however it is broken into 2 reservations: 1 bedroom and a Studio Villa. It shows "Owner Bloc" on both and there is a zero charge on the studio; but a $2200 charge on the 1 bedroom. I am assuming that I should ignore this since everything is correct in the Vistana system.

    Does this mean that the reservation will get automatic elite night credit? or do we still need to provide an SPG/Marriott number when we check in?

    Also wondering if Vistana owners will now have access to 5 night travel certificates now that we are recognized as TS owners in the Marriott system?
     
    Last edited: Dec 2, 2018
  15. grrrah

    grrrah Guest

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    Not on the Marriott app, and not on the SPG app also, though they are pretty much the same thing now. I know my old ones were there, but after I cancelled/rebooked with minor date changes, the new aren't there now. But the old ones show up in the "cancelled" reservations. All good at Vistana.
     
  16. teddyo333

    teddyo333 TUG Member

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    Location:
    Upstate NY
    Resorts Owned:
    Marriott's Sunset Pointe at Shelter Cove, Westin Kierland, Sheraton Desert Oasis, Sheraton Broadway Plantation, Vistana Villages - Bella
    I had the same issue with a May 2019 SO reservation at Westin KORVN. I contacted Marriott and Vistana regarding the issue and they confirmed that a new loyalty number was issued to me that was different from my Marriott and old SPG Rewards numbers. The new loyalty number was associated with my Vistana Account. I made certain that Vistana updated their records to reflect the proper Marriott Rewards number. The Vistana representative could not change the new loyalty number on the existing reservation but confirmed that it was linked to my Marriott rewards number. She then contacted the resort to confirm that the correct Marriott number was associated with the reservation. She stated that it was a glitch in the system and that should not happen with future reservations. She also stated that I should always confirm my rewards number when I arrive at a resort just to be certain that I receive credit for the stay.
     
  17. maph

    maph TUG Member

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    My Marriott Rewards account is now showing most (but not all) of my Vistana reservations as being 'Cancelled', under the 'Cancelled' tab for upcoming reservations. Does anyone know what's going on? They still show up on the Vistana website.
     
  18. Ken555

    Ken555 Tug Review Crew: Rookie TUG Member

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    Westin Kierland
    Sheraton Desert Oasis
    As I checked in at two resorts in the last week both showed up online once they had my Marriott number. I already received credit for the StarOptions stay for the first visit. I’m now on an II exchange and it also shows up online, and I’ll check next week to see if it also gives credit, though I suspect so since it’s now obviously linked.

    This still doesn’t explain why I didn’t receive credit (or any points) for my WDW StarOption stay in August (after the system merger) nor why they would say that stay did not qualify. I will need to call and discuss with them again.


    Sent from my iPad using Tapatalk
     
  19. blahblah18

    blahblah18 TUG Member

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    Marriott remains a big, fat, stinking mess. The integration of Starwood has not gone well, especially from an IT perspective. Websites are wonky, reservations are messed up. Customer service - to get problems fixed - has been almost non-existent. (i.e. emails to member support going unanswered and ignored, phone agents taking forever to reach, and those same agents expressing both sympathy and frustration at their employer.) In my experience, it's nasty.

    If you look at the forums on FlyerTalk, there are still lots of integration problems and lots and lots of frustrated SPG/Marriott travelers. And, in what seems to be Marriott corporate's style, there's been virtually no communication, no updates, no anything pushed out to their customers who are going through this.

    Fortunately, while all three of my upcoming Vistana stays have now disappeared from Marriott's website and app, they're still there and confirmed when I look at my Vistana dashboard.

    But for my non-Vistana travel - a lot of it has been messed up in recent months. Reservations for paid hotel stays have worked OK (for the most part), but any stay using Marriott Rewards points or MR Certificates has been utterly messed up.

    And I don't think I've had Marriott Rewards post correctly for any stay in the past two months. Each one has required me to spend lots of time following up with Marriott. And some of those requests for points corrections have been initially denied (by staff who are clueless) requiring me to keep following up and appealing. I've managed to get them all resolved, but it's taken a lot of time and effort. It's a mess.

    I miss Starwood Preferred Guest. I really, really miss them. Having access to all of the new properties is nice, but - when it comes to customer service - Marriott buying Starwood is like if K-Mart bought Nordstrom. Sigh.
     
  20. Ken555

    Ken555 Tug Review Crew: Rookie TUG Member

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    Sheraton Desert Oasis
    So true.



    Sent from my iPad using Tapatalk
     
  21. YYJMSP

    YYJMSP TUG Member

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    i think the biggest issue is the inconsistency in user experience.

    i have had no real problems for quite a while now, other than changes in the way some things work (like Specialty Select upgrades, and cash rates being different for every night sometimes in a single booking).

    i've merged my accounts, made/changed/cancelled cash and points bookings, participated in various promotions. I only had one booking where the points didnt come back after cancelling, and one cash reservation that disappeared (the hotel dealt with Marriott directly to sort it out when i showed up)

    meanwhile ive read some horror stories...
     
  22. okwiater

    okwiater TUG Member

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    Resorts Owned:
    WKV 2B Plat+ (x2)
    WSJ 3B Plat+ (VGV/BV)
    WLR 2B Plat+ Oceanside
    SMV 2B Plat+
    Sheraton Flex (x2)
    Go figure, I’ve had zero issues except for a SpringHill Suites charging me $200 with a folio balance of $0. Probably not related to the merger at all.
     
  23. emuyshondt

    emuyshondt TUG Member

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    I haven’t had any real issues with the merger, other than having to manually request some night credits for a timeshare stay. Otherwise, my account merge went as expected, and my Marriott stays have not had any problems. I wish I could have made lifetime Platinum Pro, but I’m gong to be perhaps 30 nights short. Oh well, I still get a lot of value from my point stays, especially in Europe.
     
  24. CalGalTraveler

    CalGalTraveler TUG Member

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    PSA Hang onto your email reservations. We made several book now earn points later reservations on Marriott.com and the points required went ballistic on the reservations after the merger. It is a known problem and if you call they will correct. Still not corrected on the website
     

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