I did an exchange through II for the Grande Luxxe while the resort fee was at $30.00 per person. Vidanta then changed the resort fee to a flat rate structure of $630.00 for a two bedroom and up. We have reserved a 4 bedroom. I have tried calling Vidanta and asking to pay the $630.00 fee instead of the $30.00 per person as this will cost $1470.00 for 7 people. This is costing us $840.00 more paying this way. Has anyone had any luck with getting the resort fee changed. I am also curious as to what rooms I will be given, as the only 4 bedroom I see is the Residence Club. However the per person maximum is 10 which is less than the Residence Club. Is there a way to tell with your confirmation code? Ours is ZZZ4R.
Thank You,
Pamela
I just returned from Vidanta Nuevo Vallarta. I had a 4 bedroom unit. All the 4 bedroom units are in the Residence building and this building only has 4 bedroom units. I was lucky enough to get a top floor unit.
I exchanged into my unit when the fee was $30 per person and they would not budge from that figure.
Even worse though is I agreed to attend the timeshare presentation with one of the benefits being a 50% discount on the mandatory resort fee (I asked the timeshare person if the 50% discount was on the mandatory fee and she said yes). When I completed the presentation I was told I needed to go to the travel agency in Tower 1 to receive the voucher for the 50% discount which I did receive. When I settled my account though I was told the 50% discount only applied to the purchases I made and charged to my room and that it did not apply to the mandatory resort fee. I informed them that I was told the 50% discount was on the mandatory resort fee but they said that was not the case and the voucher I received did not include the word "
mandatory". I also informed them that I received the 50% discount on the mandatory resort fee last year at the Riviera Maya location but was told that has never been the case at the Nuevo Vallarta location. Not sure what others have experienced at the Nuevo Vallarta location but if you are planning to do the timeshare presentation expecting to receive 50% off the mandatory resort fee I would make sure the paperwork explicitly states "50% off the
mandatory resort fee". Even better, I would check with management to have them tell me in writing that the 50% discount will be on the mandatory resort fee.
