Makes you wonder how they treat owners.
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Owners are treated GREAT by the "HOTEL SIDE ".
-And please remember to tip housekeeping and others as it is an important part of their income .
If you fill out the check out survey - be fair & generous / I know housekeeping , Joy squad etc are evaluated based on this . If you are giving a compliment please list the staff member's name(s)
The sales side - "is what it is ".( if you go - a great breakfast & tour & the 90+ minute hard sell starts when you get to the sales room )
FYI - The folks that sign you up for presentations are obviously an adjunct of sales.
Traditionally they have used sweetness and bonuses ( cash & cab rides etc / plus the 10% off room /restaurant charges that "comes from the hotel side **") to entice folks to go .
A few months ago they were (apparently) given "complete" room assignment power . It probably came with tougher quotas etc .
Yours is not the first report that some are using the power as a CRUDE BLUDGEON.
I hope this is not a case of "power corrupts and absolute power ....."
I have met some very nice people who have that job ;and we have sometimes agreed to go to Vidanta owner presentations ,in part because of their people skills .
Blackmail and threats show no skill and IMO ,do not represent the VIDANTA BRAND very well.
Enjoy your vacation
******
** -IMO, the 10% off charges is "standard" and I do not believe negotiable - because
it comes out of the "hotel side" .
Everything else that you negotiate comes from the TS sales / Vida budget .
1)free cab ride back to the airport
2)Golf discount during an exchange week
3)Discount massages
4)cash in pesos ( we received 2000 pesos in 2012 / happily spent it in Bucarias with beach vendors & lunch that afternoon )
5)Reduction in the resort fee total $. (newest thing you can negotiate)
PS - If you go to the breakfast - bring a 100 peso note and tip the person who
brings juice & coffee .
<This also -shows your salesperson that you are not a newbie >