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Upgrades

Discussion in 'Wyndham Vacation Resorts' started by DeeDibble, Jun 10, 2018.

  1. DeeDibble

    DeeDibble TUG Member

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    i just got off the phone with owner care and feel like I was mis-informed. It has always been my experience that if I booked a 1 bedroom and there were no 2 bedroom units available it would upgrade to a 3 bedroom. The woman I talked to told me I can’t do that. Is she wrong or have I missed something?
     
  2. raygo123

    raygo123 TUG Member

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    Who knows how they work since the new system.

    Sent from my LGLK430 using Tapatalk
     
  3. tschwa2

    tschwa2 Tug Review Crew: Rookie TUG Member

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    It has been reported that it happened and it has been reported that it hasn't happened. If it is offered as an instant exchange or if the auto grade does it, it does. There are a lot of reasons when an upgrade looks like it should be available and it isn't and there is no apparent reason why and owner care won't override it if the system doesn't give it as an option.
     
  4. jumoe

    jumoe TUG Member

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    I have seen a 1br go to a 3br. Both in the instant upgrades, and the auto upgrades.
    I have also seen a 1br refuse to instant upgrade to the 2br that exists.
    I have also seen a 1br sit in my account, and a 2br available in the system for days for the exact same dates, and I don't get an auto upgrade.
     
  5. DeeDibble

    DeeDibble TUG Member

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    With all said I simply only need one night to add to an already booked 2 nights - the night I need is on a Monday - I’m hoping I could just grab the one bedroom and get the instant upgrade to the 3 bedroom since there are no longer any 2 bedrooms in the system. Anyone know any tricks? You would think that these 1 nights that just have been sitting there aren’t going to be hard to “compete” for and I’m only hours away from grabbing it - I’m really thinking the odds are in my favor and it’s likely I can grab it - am I CRAZY?
     
  6. Jan M.

    Jan M. TUG Member

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    RCI Grandview Las Vegas and Discovery Beach
    As OP have said with this crappy system the upgrades at the time of booking aren't always working correctly. If you are a VIP owner, yes when you booked it you should have been given the option either on the phone or online of being able to up grade your reservation to the next available larger unit at the time of booking. After the time of booking the auto upgrades aren't working correctly either and no one will help you. Consider yourself one of the lucky ones if you should happen to get one.

    What I find infuriating is that the VC aren't allowed to do an override and fix it when the upgrades at the time of booking aren't working. I recently had a VC tell me there was something available with an upgrade but when she tried to do the booking it wouldn't upgrade. I didn't tell her the only reason I was calling is because I had already tried online with no success. As I expected it didn't work for her either and she asked me to hold while she asked a supervisor. She came back with some b.s. she had been told to give me. It was so lame and she clearly embarrassed. It wasn't her fault and I took pity on her so didn't give her a hard time over it.

    I've wondered if we all took a screenshot showing what was available every time this happened and contacted owner care demanding recompense and a written explanation of why we were denied the upgrade if owner care would get bogged down enough that something would get done about it.
     
  7. DeeDibble

    DeeDibble TUG Member

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    I always get nervous anytime I try to do anything on the site. Sometimes I feel like Wyndham is just “banking” on owners giving up and surrendering their Contracts. I’ve gotten so cynical that in my mind I would not put it past them to have a “broad business plan” that strategically pushes owners with 2 and 3 million points to just throw in the towel and walk from their ownership. Wyndham could turn around and sell the same amount of points that have been forfeited. Example: 20 owners give up 60 million points total between them - Wyndham can absorb the points. It makes sense because if no owner is using them the points are “effectively in the system”. So in this example Wyndham sells, let’s say: 288 contracts with average of 208,000 point packages for about $34,000 per package. That’s a cash influx of over 9.7 million dollars that Wyndham now has but would not have as long as owners are keeping them - I’ve read somewhere that Timeshare companies can’t take back deeds but I’m not so sure about that - we’ve been offered “foreclosure packages” from them. It’s possible the “evolution” of the fixed weeks/deeded weeks converted to UDI - the Wyndham Access packages ie: newer “products” can be worked around. My husband kept saying “there is a reason they want those fixed weeks,”. I think it’s because when owners “trade in” and “buy up” it makes it easier for Wyndham to “recycle” points. Am I sounding like a “conspiracy theorist “?
     
  8. Jan M.

    Jan M. TUG Member

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    Not at all.
     
    vacationhopeful likes this.
  9. chapjim

    chapjim TUG Member

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    We are all cynical conspiracy theorists here!

    Well, maybe not all of us. There are a few posters that I can't figure out what they are saying.
     
  10. Free2Roam

    Free2Roam TUG Member

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    This morning I received an email notifying me that my July 2 reservation at Wyndham La Belle Maison was auto-upgraded from studio to 1 bdrm. My first upgrade since the downgraded website last May
     
  11. chapjim

    chapjim TUG Member

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    Praise the Lord!
     
  12. Jan M.

    Jan M. TUG Member

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    Here's more conspiracy theory. Maybe Wyndham is following the posts and wants to shut me up because during the night I just got my first auto upgrade EVER since the new website! I'm saying this kiddingly but part of me does wonder if our complaints here on TUG actually do get heard.
     
  13. Sandi Bo

    Sandi Bo TUG Member

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    How frustrating.

    I have a 2 Bedroom Deluxe at Bonnet Creek, booked for full points. It's eligible for an upgrade. There's a 3 Bedroom Deluxe there now. It did not auto upgrade. Nothing worse than that, WYN. Crappy system, inconsistent behavior, no accountability.

    :crash::crash::crash:
     
  14. Avislo

    Avislo TUG Member

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    If you have the points, book the three bedroom and cancel the two bedroom if you get the points discount.
     
  15. tschwa2

    tschwa2 Tug Review Crew: Rookie TUG Member

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    Unless check in is within 14 days.
     
  16. ilya

    ilya TUG Member

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    I have not had an upgrade yet but relatives that have the same reservation and booked months after me did get the upgrade...
     
  17. Free2Roam

    Free2Roam TUG Member

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    Now that sucks. Unless they're a higher VIP level, then maybe that's how it's supposed to work
     
  18. Sandi Bo

    Sandi Bo TUG Member

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    Yeah... unfortunately it is just a few days away :-(
     
  19. ilya

    ilya TUG Member

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    I thought it was the first one to request the upgrade.. Yes, one of them are platinum and I am Gold...
     
  20. Free2Roam

    Free2Roam TUG Member

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    If I remember correctly, there was speculation last year on how that would work in the new world of Wyndham. Did their upgrade come before your upgrade window started?
     
  21. ilenekm

    ilenekm TUG Member

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    No I got an upgrade at the 60 day mark.
    I had a Studio Presidential upgraded to a 1br deluxe, same point value. I wasn't happy. I went to the website and there was a 1br deluxe and a 2br pres. I booked the 1br st 50% discount and got upgraded to the 2br pres. In the end, I spent half the points of my original studio for a two br.

    Sent from my SM-G950U using Tapatalk
     
    Free2Roam likes this.
  22. ilya

    ilya TUG Member

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    It was well within the upgrade period. Three weeks before check in. They booked and 3 days later had the upgrade. I never got one..
     
  23. DeeDibble

    DeeDibble TUG Member

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    There is no doubt in my mind they are watching and reading.
     
  24. DRIless

    DRIless Guest

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    I think WYN designed the inconsistencies to help thwart mega-renters like this one whose site states:

    that recently sent out these notices:

    I think the loss of book/cancel/rebook and expected upgrades is killing them. Their entire inventory is Wyndham.


     
  25. ronparise

    ronparise TUG Member

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    Are you new to this forum?

    Wyndham has been actively trying to put the megarenters out of business since August 2016. And they have been largely successful with the mega owners. The guys that are left are the ones that “rent” points from owners that have more points than they are using personally

    They took 25 million points from me and similar numbers from several other guys I know.

    Yes they can resell this stuff. I figure they can make $4,000,000 off me alone. But as I’ve said in other posts I’ve done recently, I don’t think it’s that simple

    Not only are they buying to put renters out of business I think they have a long range plan to convert their timeshare business to a rental business

    Just like they transitioned from weeks to points some years ago, they can transition to a vacation rental business

    We megarenters showed them that it’s possible to rent this stuff for more than it costs to maintain it

    The biggest problem timeshare companies face today is that young people don’t want to obligate themselves to the same vacations for the rest of their lives. We baby boomers are aging out (a polite way of saying we are dying off) and our kids don’t want this stuff

    One solution that the timeshare companies are considering is short term vacation plans. Ie buy 10 weeks to use o we the next 8 years for $xxx. Another solution is rentals. I haven’t done my research but it seems to me wyndhams rental websites have more inventory today than they once had
     

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