Unable to Cancel Reservation

[chapjim]

I think this was reported last summer but I can't find it.

I have a reservation that I can't cancel. Neither can the vacation counselor nor her supervisor. Same with Owner Care. OC wrote a ticket for IT to fix it. I'm sure it will be timely resolved.

Meanwhile, it is one of two overlapping reservations, one of which is subject to cancellation tomorrow.

 

[scootr5]

If by timely you mean a month or two, then yeah.

 

[chapjim]

If by timely you mean a month or two, then yeah.

That's the timeframe I had in mind. The reservation is in January. Hoping they can get it canceled before check-in.

 

[jumoe]

The previous one I had was booked in late August, vacation for September 8th. I called. They put a ticket in triage. Then I called to follow up - nothing. Called again to follow up - nothing. Again I called and - nothing. I call last week, and they finally figure out that they got it "cancelled" a week after my first call. I had missed it because it never showed "cancelled", they just gave me the points back.
Now for the first time in months... I have another one that refuses to cancel.... I originally booked it on May 17th - in the old system.

 

[Sandi Bo]

Perhaps a new strategy to stop the cancel/rebook?