Has anyone successfully made a reservation after the merger using a travel package hotel certificate at any MVC resorts that requires a point upgrade? I have an old category 7 certificate that I want to use at either Grande Vista or Harbour Lake. Both are new category 5. To reserve a two bedroom unit, it used to be that a point upgrade of 10,000 per night is required. Just wondering if that is still allowed post merger and if anyone has been able to make a reservation like that? I called and spent 45 minutes talking to a CSR. And she said the system was down and she couldn’t see my certificate. It was a quite frustrating experience.
Thanks in advance.
Just want to provide an update: After two previous calls to Marriott with each lasting more than 45 minutes, I spent another 1 hour and 20 minutes (!!) yesterday on the phone, and this time the reservation finally appeared to be correct. I used my old cat 7 certificate and made a reservation for 5 nights at Harbour Lake 2-bedroom. I checked Marriott.com to see availability before I made the call.
Two CSR's helped me to convert the old cat 7 certificate to a new cat 5 certificate. Another CSR helped make the reservation and deducted 50,000 points. Right now the point balance of my Marriott Rewards account seems to be correct (the use of the certificate plus 50,000 point upgrade) and I have a 5-night reservation at Harbour Lake with confirmation number. It was such a big hassle, but at least now I got my reservation.
By the way, when I checked the availability of Category 5 MVC Orlando resorts in late June, only Harbour Lake was available for a 5-night redemption. Neither Grande Vista nor Lakeshore was available for redemption for the dates I wanted. Excited to be taking my kids to Orlando (their first trip to Orlando and WDW).