I was wondering if anyone has any news as to whether Marriott is allowing for extensions on the expiration date?
I have not converted my old certificates to the new category yet. Do I get 1 year starting from when I call them for the conversion? I would like to upgrade them at the same time....
I converted an old 5 night TP cat 1-5 certificate today and received a new category 4 cert with an extension of one year. I asked about upgrading to a higher category and was told no.
If you are asking about post merger certs, Policy I have been told half a dozen times now by Marriott is no extensions, no more upgrades.
The Renaissance Hong Kong Harbor View is already showing as a category five. Reading TPG, it looks like only five properties were changing on March 5 and that was not one of them?It seemed too easy, that's why I asked him if I could call back directly to him to upgrade the categories of the new certificates I did not upgrade yesterday. There was only one expiring soon, so I could have waited on the others. He did not give me contact info, but said any Marriott rewards rep could do that. So if he was misinformed, I am either stuck with a couple of new Cat. 4 I could always use somewhere, but would rather have upgraded to a higher category when we know where we'll go. They are the "extras" I added as old Cat 5 back in July, when travel package elimination rumors were flying, so could easily have waited. I'll call back today, and let you know what they say, though it would be a miracle if I got the same person. They can look at the notes and see which person said that and check with him. Don't want to get him in trouble, as he was so helpful, but had really planned to upgrade as the lower categories are much more affordable with $ or MR points than the highest categories. Am considering using one Cat.4 at the Renaissance Hong Kong Harbor View, which will go to Cat. 5 on March 5. Have not yet worked out the details so will book a guesstimate and try to work around it. Does anyone know if you can change the dates after booking and not then be charged the higher category points? Think I did that with both Mauna Kea Resort and Renaissance Tuscany, a while ago and no problem.
Did you try to do it on 2 different calls or as one? I am thinking of asking them to upgrade my certificate at the same time when I convert from old to new.I had an old catagory 9 certificate which changed to a new category 6. I wanted to upgrade it to a new category 7. I was told by 4 different representatives that they could not be upgraded. I’d like the name and number of the representative that upgraded some.
Did you try to do it on 2 different calls or as one? I am thinking of asking them to upgrade my certificate at the same time when I convert from old to new.
Both. I tried when they converted it and then 3 times afterwardsDid you try to do it on 2 different calls or as one? I am thinking of asking them to upgrade my certificate at the same time when I convert from old to new.
Both. I tried when they converted it and then 3 times afterwards
My old 5 night Cat 8 certificate that was changed to a new Cat 5 certificate and then upgraded to a Cat. 6 (in one operation last week) involved a refund of 30,000 points and then a charge of 90,000 points for the upgrade to new Cat 6. Thought that sounded like too much at the time, but wasn't wanting to rock the boat. So if they deducted the refund 30,000 from the upgrade charge, that is still 60,000 points. I checked the totals against what appeared on the website, and those were the additions and deductions to the account. Does that sound right? Have not called back yet, as there is likely nothing good that could come of that, but it really seems after all this time they should have their act together, especially since I emailed them last summer and had a case number, but only a response saying they would be in touch.Lots of recent reports of upgrading with points. No confirmations of a New Cat 6 to New Cat 7 upgrade.
I personally upgraded a 5 night Old Cat 8 from New Cat 5 to New Cat 6 for 30k. Should have maybe been a wash but I wasn't arguing.
The key is to upgrade at the time are you converting from the Old code to the new code. Then you will have a 1 year extension automatically when you convert to the new code and new cat.
Glad I upgraded to the Cat 6, the Westin Grand Cayman is moving up to a a Cat 7.
Read the wiki and scroll back many pages.
https://www.flyertalk.com/forum/mar...travel-package-general-discussion-thread.html
Seems like it should be a wash, 30k refund, then 30k charge to upgrade to Cat 6. So it was done wrong for both of us imo. I was charged 30k and you were charged 60k. I never called back, and am traveling late March on both certificates. I will call after I use the certificates to try for the 30k refund, I dont really want to chance them messing up my certificates and reservations or deciding I shouldnt have been allowed to upgrade. In the end I was ok with 30k to upgrade, prob would have been ok with even 60k to use these certificates at a Cat 6 vs Cat 5. Though resort fees are killer at $65/nite for me at Westin GCM.My old 5 night Cat 8 certificate that was changed to a new Cat 5 certificate and then upgraded to a Cat. 6 (in one operation last week) involved a refund of 30,000 points and then a charge of 90,000 points for the upgrade to new Cat 6. Thought that sounded like too much at the time, but wasn't wanting to rock the boat. So if they deducted the refund 30,000 from the upgrade charge, that is still 60,000 points. I checked the totals against what appeared on the website, and those were the additions and deductions to the account. Does that sound right? Have not called back yet, as there is likely nothing good that could come of that, but it really seems after all this time they should have their act together, especially since I emailed them last summer and had a case number, but only a response saying they would be in touch.
I just called again and was told unequivocally that you cannot upgrade either at the time of the conversion or at a later date. She actually said that the representatives who do it can lose their jobs!