capjak
TUG Member
- Joined
- Mar 16, 2006
- Messages
- 1,683
- Reaction score
- 270
- Points
- 444
- Location
- US
- Resorts Owned
- DVC BC & SSR, Marriott GV+MVC Pts, WKORV & SVV, HGVC Flamingo
So I have a 5 night cert category 5 attached to a reservation. I call Marriott to change the reservation to 8 nights and request to use the 5 night cert and points for the other 3 nights.
Marriott: Ok all done
Next day I notice the cert was returned to my account and all my points were deducted for the entire 8 night stay. Ugggg need to call them back.
Marriott: We can not do what you want as it is a 8 night reservation and you have a 5 night cert.
Me: can you do a 5 night and a 3 night
Marriott: Yes, is that what you want to do then?
Me: Yes...
Marriott: hmm hold on a second, please
Me: ok (18 minutes have passed)
Marriott: It is expired 1/31/2020
Marriott: hold on a second let me see if I can extend it
Marriott: Ok you are all set the cert is extended and attached.
Me: Thank You (28 minutes)
Anyone else have a good experience in which marriott came through?
Marriott: Ok all done
Next day I notice the cert was returned to my account and all my points were deducted for the entire 8 night stay. Ugggg need to call them back.
Marriott: We can not do what you want as it is a 8 night reservation and you have a 5 night cert.
Me: can you do a 5 night and a 3 night
Marriott: Yes, is that what you want to do then?
Me: Yes...
Marriott: hmm hold on a second, please
Me: ok (18 minutes have passed)
Marriott: It is expired 1/31/2020
Marriott: hold on a second let me see if I can extend it
Marriott: Ok you are all set the cert is extended and attached.
Me: Thank You (28 minutes)
Anyone else have a good experience in which marriott came through?