And this is the response I got from Autoslash:
Hi Mary,
We’re happy to help you navigate this issue and are sorry to hear Alamo is giving you difficulty. We’re assuming that you’re writing about Alamo
128727334 (a reservation you tracked and was scheduled for pickup today). It’s always beneficial to relay the confirmation number from your selected rental car company — as we’re not Priceline, we can’t take any action based upon a Priceline trip number.
The important part to remember about reserving a car is that you have the choice in company and the rental car companyconfirms the reservation. Alamo gave you a confirmation number (Alamo 128727334) as a “
Pay at Counter” rate. That means
Alamo confirmed your vehicle at the agreed upon price as long as you arrived to pick up as booked. No other group than Alamo can set a rate and confirm an Alamo car and it’s unfortunate that their voice system tells you the proper rate while their website won’t. But Alamo has the ability to fix the situation.
The first step to get Alamo to honor their rate is to show the station manager the confirmation email and total from Alamo at the time of return. Alamo set the price and issued the confirmation number. And Alamo is the only company you pay. However, their staff may try to push you toward Priceline if you mention booking through Priceline, pretending it’s not their issue.
If Alamo’s station manager isn’t willing to honor the rate Alamo confirmed, please send us a copy of the receipt you receive at return (scan or legible cameraphone copy) and we will
ask Priceline to push on Alamo. The rental car companies do know they must honor the rates they show major corporations like Priceline or risk losing the ability to list their cars on Priceline.
If we can be of additional assistance, please don’t hesitate to ask. Thanks again for trusting us to assist with your rental car pricing needs.
Best regards,
Michael
AutoSlash.com
We automatically slash your rental rates!
SEP 07, 2019 | 06:34PM EDT
Original message