cayman01
TUG Member
- Joined
- Dec 30, 2015
- Messages
- 630
- Reaction score
- 217
- Points
- 103
- Location
- Tampa Bay, FL
- Resorts Owned
- Bali Hai, Shearwater
I keep reading about people being on hold for an hour or two. Do you have to wait that long just to speak to someone? Or does that include hold times while they try to resolve your issue?
I ask because I've had an ongoing issue with my account (they canceled my RCI account, yay!), and I've had to dial that number multiple times (options 3 then 2 afterwards, I believe). I've always been able to talk to someone within 5-10 minutes, and usually closer to 5. I am a small peanuts account compared to most here, and other than my RCI issue everything else is fine. I am beginning to wonder if calls from larger accounts with issues are somehow flagged or screened? Just trying to reconcile the different wait times.
I don't think I'd have as much patience as you guys, I'd start cussing and hang up after 30 minutes...
Shhhhhhhhhhhh.............