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Sticky - Interval provides direct email for TUG member support

Discussion in 'Exchanging Timeshares' started by TUGBrian, Aug 27, 2013.

  1. TUGBrian

    TUGBrian Administrator

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    I have recieved notification today that Interval has created a special email address specifically for TUG members who need direct assistance with II questions/concerns/issues.


    tugmembers@intervalintl.com

    feel free to use this email for appropriate situations where perhaps the regular website or phone number is not getting you the information you need.
     
    Last edited: Aug 27, 2013
  2. presley

    presley TUG Review Crew: Expert TUG Member

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    What a very nice thing for II to do.
     
  3. Saintsfanfl

    Saintsfanfl TUG Member

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    I wonder if they will provide an XYZ grid....
     
  4. b2bailey

    b2bailey TUG Member

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    This was perfect timing for me. I have a question about a 'retrade' ---
     
  5. klpca

    klpca TUG Review Crew: Veteran TUG Member

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    Nice! And interesting. I wonder what is their motivation. Do we tuggers ask different questions? Are they gauging our interest in specific promotions? Do we get the better trained employees? It will be interesting to see what happens, but any time a business reaches out to a group, it is a positive move, inho.
     
  6. kwindham

    kwindham TUG Member

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    yay, nice to have!
     
  7. pedro47

    pedro47 TUG Review Crew: Expert TUG Member

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    Brian, you are the man. This will & should give TUG some new status with II.
     
  8. hjtug

    hjtug TUG Review Crew: Expert TUG Member

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    and TUG guests?
     
  9. siesta

    siesta TUG Member

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    thats great news.

    Well we're movin on up,
    To the east side.
    To a deluxe apartment in the sky.
    Movin on up,
    To the east side.
    We finally got a piece of the pie.
     
  10. sue1947

    sue1947 TUG Member

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    Nope. I tried and they declined indicating you need to call in for any details. The response came from somebody in the QA/Loss Prevention dept which might indicate they are still testing the new email.

    Sue
     
  11. mjm1

    mjm1 TUG Review Crew: Veteran TUG Member

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    Thanks Brian. This is a nice feature to have. I have saved it in my phone just in case I ever need it.
     
  12. dioxide45

    dioxide45 TUG Review Crew: Veteran TUG Member

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    This is great! Not sure when I will have to use it however, get the best answers from here in most cases. Of course the XYZ grid would have been great, but I doubt we will see that again.
     
  13. csxjohn

    csxjohn TUG Review Crew: Veteran TUG Member

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    As you know the motive is profit. Perhaps II thinks more tuggers will join II because of this.

    My motive is also monetary and this will not be enough for me to pay their prices.
     
  14. SueDonJ

    SueDonJ Moderator

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    Excellent! It's great when any timeshare-related business chooses to acknowledge TUG and the folks who participate here. This action from II is commendable. Nice work, Brian, thank you. :)
     
  15. VacationForever

    VacationForever Tug Review Crew: Rookie TUG Member

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    Brian, Great job! Will you be willing to put this as a sticky so that we can get the email address when we need it? Thanks!
     
  16. TUGBrian

    TUGBrian Administrator

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    its in the exchanging sticky now (i edited it)

    I am not sure of the motivation, the email asking if we would like such an email came completely unsolicited...I was more than happy to oblige!

    II does purchase banner ads on TUG separately, so they do support us there as well. Im happy they are participating on the forums, even at this level =)
     
  17. teshiachris

    teshiachris TUG Member

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    Cool. My first question will be why do I see tons more availablilty with the free certificate they just gave me that expires in 2/2014 for no reason as opposed to my yearly a/c......perhaps the higher redemption fee.....
     
  18. sue1947

    sue1947 TUG Member

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    I also really appreciate this. I think reaching out to the audience most likely to be the best informed users is a smart move. In addition to better customer service for frequent traders, they also have an avenue for ideas for improvement. I like a company willing to listen and this increases my current preference for II over RCI.

    Sue
     
  19. teshiachris

    teshiachris TUG Member

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    RCI is owned by Wyndham....
     
  20. karibkeith

    karibkeith TUG Member

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    II Certificates

    I also received such a certificate. It appears that it is just another form of bonus vacations intended to get rid of excess banked weeks. The list of available resorts is certainly not that enticing but I did not compare it to what is available on the internet as exchange availability. Did you find the certificate availability better than other availability?

    I would be interested in the response you get from II and hope you will post it.
     
  21. Passepartout

    Passepartout TUG Review Crew: Veteran TUG Member

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    For a looooong time RCI kept a representative posted on TUG to answer questions. Eventually every possible question had been answered, and the rep folded and went away. How many remember "Marge"?

    It's still in the 'Read Only' Archives on the BBS front page.

    All good things come to an end.

    Jim
     
  22. csxjohn

    csxjohn TUG Review Crew: Veteran TUG Member

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    Sort of like the US Patent Office closing way back when because everything has already been invented.
     
  23. dioxide45

    dioxide45 TUG Review Crew: Veteran TUG Member

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    The RCI forum was shut down not long after I started frequenting these parts. Though I think the RCI representatives name was Madge, not Marge?

    I think the II mailbox is a great idea and I have already sent a list of questions off and received a response within the 24 hour promised time. So far, very happy with it.
     
  24. teshiachris

    teshiachris TUG Member

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    Dear:



    Thank you for your email. Accommodation Certificates are varied and viewing of available inventory will be dependent on the specific Accommodation Certificate being redeemed.



    Please let me know if you have any further questions.



    Sincerely,

    Mark Delcampo
    QA/Loss Prevention Specialist
    Interval International

    Not really an answer as to why i see more availability with this 6 month certificate they sent me as opposed to one I get every year. My only assumption is this 6 month certificate cost more to use than the one i get every year.
     
  25. dioxide45

    dioxide45 TUG Review Crew: Veteran TUG Member

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    I am not sure cost is the factor in the inventory you see. It could be but my experience was the opposite. I have a couple of the certificates that expire in February. Last year we received one for confirming an exchange. That one carried a much higher cost. Something like $349 for a 2BR. That unit couldn't even see most 2BR units in Orlando. Only 1BR or studios. So I don't know why they even put 2BR and 3BR units on the tiered pricing. This new certificate this year seems to be able to see larger units.
     

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