I also wanted to share a story about our trip home. Our flights were Lihue to San Francisco, San Francisco to Denver and Denver to Madison, WI.
Everything was uneventful until we landed in Denver. This is where we were going to relax for our last leg with a two hour layover. I have United Club passes but we wanted to stop and eat something a little substantial before we went up. It had been about 14 hours since we had our dinner the night before.
Pizza Hut was close so I was going to grab a pizza and my wife was going to go on the other side to get something else.
As soon as I got towards the back of the Pizza Hut, I thought I heard my wife call out my name. I looked out from the back and Of course couldn’t see anything so I stated to go up towards the front and a women came in asking if there was a Jeff in here saying my wife had fallen down.
I went right out there, which was probably two minutes since I left her and here she was sitting up on the tile floor just outside the Pizza Hut. She said a guy went by her and ran into her and knocked her over and he didn’t stop he just left. She said she hit her head on the floor.
As soon as I got to her, she immediately asked me to help her up which I did. There were two women there who had helped her until I got there. One got a bag of ice from the Pizza Hut and we put that on her head. She said she was fine so I thanked the lady’s and we went to the United Club. Before we went up I sat her on a bench in the entry of the club and talked to her a bit.
At first she seemed fine but then she kept asking about the ice and she didn’t know where it came from. Even after I told her about three times. The woman behind the desk at the Club asked if I wanted her to call someone and I said that she better. While we waited for the paramedics to arrive another woman Maureen from United came down and took all our information and she said she would help if we had to change our plans.
When the paramedics arrived she was still not too quick with answers. She knew we came from Kapaa but she couldn’t remember Kauai. Also her blood pressure was 194/107. So we took an ambulance ride to the hospital.
She started to get better on the ride there and She got even better while we stayed there. The doctors said she had a mild concussion and they gave her clearance to fly. The bump on her head was about as big as a half a Baseball.
Just as we were leaving the hospital she said, I remember, the guy that bumped into me did say he was sorry and they just quickly looked back at each other to say Sorry as she was turning around she lost her balance and fell.
So I call the lady at United and she says they got everything set for us and to stop back at the club and they would go over everything. They sent the new boarding passes to my app. So we grabbed a cab back and stopped back at the United club. Maureen meets us there and hugs my wife and tells her how sorry this all happened. We thanked her a ton for all her help and rearranging everything for us, no charge. Then she said to wait a minute and when she comes back she gives us two $500 United travel vouchers.
Now of this had anything to do with United mind you, we just stopped into the Club because that’s what we usually do. I again Thanked her a ton and off we went. Uneventful the rest of the way and we got home only four hours later than we originally would have.
Now It’s the day after and my wife feels good. Swelling went way down on her head and she’s not even sore. So as bad as it could have been, it turned out ok.
Maureen from United gave me her card and I will be writing them about the fantastic and caring service she provided my wife. We have always had good service with United and I do fly them a lot because I am close to their hub. I do fly them fairy often for work too but I don’t have any status with them.
I felt this was above and beyond and with all the bad press United has gotten I just wanted some people to hear this story.
