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SPG Amex - BEWARE....Issues getting 6x

Discussion in 'Vistana Signature Experiences (formerly Starwood)' started by NNerland, Nov 6, 2018.

  1. NNerland

    NNerland TUG Member

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    I have gone round and round with Amex and their "resolution team" and they are not budging. So I am taking to the message boards instead.

    I have had 3 issues in 4 months with earning entitled bonus credits.

    In July, before the new terms and conditions took place I made a purchase of SPG points through their website. They were 2 charges of $682.50 for 30,000 points. On my August statement I only got 1x points. I had made this same purchase in February and got 2x, I made the same charge on my wife's card in December and got 2x points. I opened a chat when receiving my statement and the agent agreed she could see that in the past I got the points. She would resolve, and ensure that at the time of 2x going to 6x on the new rewards program that it would be resolved correctly. THREE TIMES I followed up, THREE TIMES investigations opened - finally rejected. Not eligible. I asked, but what about the 4 other times you paid, and this charge was pre-card change of terms Aug 1 or program changes.
    They won't budge and I simply asked them to justify as clearly in the past they paid the correct bonus. Hard to believe, they would pay 2 separate times. Again I believe this was due to a change, but the agent assured me all activity Pre July 31 would be paid.

    The next 2 are absolute JOKES --
    I paid for my "taxes and resort fee" at a Renaissance Paris Hotel with my SPG Amex. They claim the hotel code comes through as not eligible for the 6x. Seriously, a hotel booked on points through Marriott.com isn't programmed correctly when they urn your card. What if I had paid Cash and lost out on many thousands of bonus points.

    I prepaid for a WESTIN LAX hotel room through SPG.com. $197, paid through SPG/Marriott Direct. They said, sorry not eligible for 6x. You cannot be serious.

    I have my $8000 in VSE Dues coming up and I am leaning heavy towards going to Chase Reserve for these charges. Has anyone had any luck getting extra points. They sent me some terms about Vacation Ownership, not eligible. I will not miss out on what should be 48,000 points to have them say, sorry, not sorry.

    I am taking this to our message board, the TUGG SPG/Marriott, Facebook, etc.

    Amex better get their stuff straight or I am gone. The Free night is worth $95 so won't close, but certainly won't spend. I have spent so much time on this and rather than reopen investigation I am taking to the message boards. It is about 8,000 total Marriott Points (doesn't even get me a free night and worth so much less now) - but I won't risk losing out on valuable points in the future.

    If anyone has earned 6x on SVO charges (loan or dues) please let me know. I would like to keep this chain to this TOPIC --
     
  2. VacationForever

    VacationForever Tug Review Crew: Rookie TUG Member

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    I noticed that points purchase does not get get you a multiplier for this year. I used the old Chase Marriott Visa and got 1X this year - miserable, prior to the merger and I wasn't thinking. I used the new Marriott Visa and got 2X. I believe it is because the points are sold through a third party non-Marriott associated website. In the past I used to use Amex SPG and got 1X, which got translated to 3X Marriott points. This is no longer the case, you only get 2X in the new point system.
     
  3. NNerland

    NNerland TUG Member

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    Correct - but what is frustrating to me - the charges were made PRE AUGUST 1 - so they just change for their convenience.

    Now I am concerned about our dues, and if we will get bonus points. And if I do a test $10 charge, or $100 charge -- what if that pays 6x and then I do my $8000 and get 2x...I lose out on massive value. 4.5% back through Chase is close to $400!
     
  4. Markus

    Markus TUG Member

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    Just paid my Mfs for Kierland and I received 6 times the dollar purchase in points. So looks good to me.

    Markus
     
  5. controller1

    controller1 TUG Member

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    Westin Nanea OF
    Westin FLEX
    I have paid over $6,000 in Vistana MFs on my SPG Amex and received 6x points on the payments.

    The purchase of points should never have been given bonus points since IIRC they are purchases through points.com are they not?
     
  6. echino

    echino TUG Member

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    Location:
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    Resorts Owned:
    Hyatt Piñon Pointe,
    Harborside Resort at Atlantis
    Has anyone tried paying Harborside fees with SPG Amex recently? Got correct bonus points? Harborside is not associated with SPG/Marriott, so I don't think Amex will apply bonus.
     
  7. Sea Six

    Sea Six TUG Member

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    How are you seeing your points details? Every time I click on "Account Activity" on the website, I get this message:

    [​IMG]

    We’re temporarily unable to display the information you requested.Please try again later.


    This has been going on for WEEKS, not hours.

    Also, I can see my NEXT reservation, but I get the same notice when trying to view my subsequent reservations. This new Marriott site is a MESS!
     
    Last edited: Nov 6, 2018

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