NNerland
TUG Member
I have gone round and round with Amex and their "resolution team" and they are not budging. So I am taking to the message boards instead.
I have had 3 issues in 4 months with earning entitled bonus credits.
In July, before the new terms and conditions took place I made a purchase of SPG points through their website. They were 2 charges of $682.50 for 30,000 points. On my August statement I only got 1x points. I had made this same purchase in February and got 2x, I made the same charge on my wife's card in December and got 2x points. I opened a chat when receiving my statement and the agent agreed she could see that in the past I got the points. She would resolve, and ensure that at the time of 2x going to 6x on the new rewards program that it would be resolved correctly. THREE TIMES I followed up, THREE TIMES investigations opened - finally rejected. Not eligible. I asked, but what about the 4 other times you paid, and this charge was pre-card change of terms Aug 1 or program changes.
They won't budge and I simply asked them to justify as clearly in the past they paid the correct bonus. Hard to believe, they would pay 2 separate times. Again I believe this was due to a change, but the agent assured me all activity Pre July 31 would be paid.
The next 2 are absolute JOKES --
I paid for my "taxes and resort fee" at a Renaissance Paris Hotel with my SPG Amex. They claim the hotel code comes through as not eligible for the 6x. Seriously, a hotel booked on points through Marriott.com isn't programmed correctly when they urn your card. What if I had paid Cash and lost out on many thousands of bonus points.
I prepaid for a WESTIN LAX hotel room through SPG.com. $197, paid through SPG/Marriott Direct. They said, sorry not eligible for 6x. You cannot be serious.
I have my $8000 in VSE Dues coming up and I am leaning heavy towards going to Chase Reserve for these charges. Has anyone had any luck getting extra points. They sent me some terms about Vacation Ownership, not eligible. I will not miss out on what should be 48,000 points to have them say, sorry, not sorry.
I am taking this to our message board, the TUGG SPG/Marriott, Facebook, etc.
Amex better get their stuff straight or I am gone. The Free night is worth $95 so won't close, but certainly won't spend. I have spent so much time on this and rather than reopen investigation I am taking to the message boards. It is about 8,000 total Marriott Points (doesn't even get me a free night and worth so much less now) - but I won't risk losing out on valuable points in the future.
If anyone has earned 6x on SVO charges (loan or dues) please let me know. I would like to keep this chain to this TOPIC --
I have had 3 issues in 4 months with earning entitled bonus credits.
In July, before the new terms and conditions took place I made a purchase of SPG points through their website. They were 2 charges of $682.50 for 30,000 points. On my August statement I only got 1x points. I had made this same purchase in February and got 2x, I made the same charge on my wife's card in December and got 2x points. I opened a chat when receiving my statement and the agent agreed she could see that in the past I got the points. She would resolve, and ensure that at the time of 2x going to 6x on the new rewards program that it would be resolved correctly. THREE TIMES I followed up, THREE TIMES investigations opened - finally rejected. Not eligible. I asked, but what about the 4 other times you paid, and this charge was pre-card change of terms Aug 1 or program changes.
They won't budge and I simply asked them to justify as clearly in the past they paid the correct bonus. Hard to believe, they would pay 2 separate times. Again I believe this was due to a change, but the agent assured me all activity Pre July 31 would be paid.
The next 2 are absolute JOKES --
I paid for my "taxes and resort fee" at a Renaissance Paris Hotel with my SPG Amex. They claim the hotel code comes through as not eligible for the 6x. Seriously, a hotel booked on points through Marriott.com isn't programmed correctly when they urn your card. What if I had paid Cash and lost out on many thousands of bonus points.
I prepaid for a WESTIN LAX hotel room through SPG.com. $197, paid through SPG/Marriott Direct. They said, sorry not eligible for 6x. You cannot be serious.
I have my $8000 in VSE Dues coming up and I am leaning heavy towards going to Chase Reserve for these charges. Has anyone had any luck getting extra points. They sent me some terms about Vacation Ownership, not eligible. I will not miss out on what should be 48,000 points to have them say, sorry, not sorry.
I am taking this to our message board, the TUGG SPG/Marriott, Facebook, etc.
Amex better get their stuff straight or I am gone. The Free night is worth $95 so won't close, but certainly won't spend. I have spent so much time on this and rather than reopen investigation I am taking to the message boards. It is about 8,000 total Marriott Points (doesn't even get me a free night and worth so much less now) - but I won't risk losing out on valuable points in the future.
If anyone has earned 6x on SVO charges (loan or dues) please let me know. I would like to keep this chain to this TOPIC --
