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Some rookie questions

Discussion in 'Vistana Signature Experiences (formerly Starwood)' started by maddog497, May 17, 2018.

  1. maddog497

    maddog497 Guest

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    We have not book anything using SVN dashboard so we have a couple of questions.

    1) We are looking at booking Lagunamar next January for 2 weeks. We have a couple that will be coming for 1 of those weeks. We are thinking of booking a 1 bedroom for 2 days, then a 2 bedroom for 7 days and then back to a 1 bedroom for the remainder of the 2 weeks. The couple will be arriving the Monday and all the dates I need are available. No issues there. The question I have is, will they keep us in the same 1 bedroom and then just open up the studio when our friends arrive? This should be a no brainer but just checking. Is this something we request on check in or before?

    2) When we book do we also have to pay for next years points then, or the regular time frame? Not an issue just want to know what to expect.

    3) We will be banking this years points as our travel will not need them. Will they be used for our trip next January or will that be from our regular points or 2019? Do we define when we use the banked points or does Sheraton?
     
  2. canesfan

    canesfan TUG Member

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    Resorts Owned:
    WKORVN x2
    WSJ-BV
    WLR
    1) They will try to keep you in the same room but there’s no guarantee. Put it in your special requests and they will have someone contact you before your trip. Request it then too, then at arrival. I find Lagunamar very accommodating.
    Keep in mind you will get housekeeping fees most likely on that 2 day stay.

    2) No, MF are dues usual time.

    3) On your dashboard you will see your banked options. It will ask you what options you want to use. If you’re making a home resort reservation it always will default to that but you can decide to use banked vs another week if you have multiples.


    Sent from my iPhone using Tapatalk
     
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  3. maddog497

    maddog497 Guest

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    Thank you very much.
     
  4. maddog497

    maddog497 Guest

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    Our Friends asked if it was possible for them to have a 1 bedroom instead of the studio. I have no idea if I can book 2, 1 bedroom units for the same time frame? Is that possible? Would I get a guest certificate for them? If it is possible how does that work?

    If not I suppose I could bank a week with II and exchange through that maybe?
     
  5. dioxide45

    dioxide45 TUG Review Crew: Veteran TUG Member

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    Yes, you can book two separate 1BR reservations. No guaranty that the units would be close to each other. To make it work, you just book each reservation online. You will have to call to add the guest certificate ($59) to the other reservation. Though if you are present for checkin, the guest certificate may not be necessary.

    I can understand what your friends are saying, the studio is kind of a downer with only a queen size bed.
     
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  6. maddog497

    maddog497 Guest

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    Just booked our 2 weeks next January and when I tried to book another 1 bedroom it would not allow me to book any date within the 2 weeks already booked. I will have to call tomorrow to book it over the phone I am guessing.
     
  7. controller1

    controller1 TUG Member

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    So what did you find when you called?
     
  8. maddog497

    maddog497 Guest

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    Unfortunately, I work all day. Don't get home until tomorrow morning. I'll have to call them. I'll post back with I find out. Don't think it will be an issue.

    Sent from my Redmi 5 Plus using Tapatalk
     
  9. dioxide45

    dioxide45 TUG Review Crew: Veteran TUG Member

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    Have you tried making the reservation again online since you first tried?
     
  10. maddog497

    maddog497 Guest

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    I have not. I can try now actually.
    Thanks

    Sent from my Redmi 5 Plus using Tapatalk
     
  11. maddog497

    maddog497 Guest

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    Just tried again. I can book before my dates, and after but not during.

    It comes up with a tip that states "you may be searching for dates that do not have Villa availability."

    Sent from my Redmi 5 Plus using Tapatalk
     
  12. maddog497

    maddog497 Guest

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    Just tried again and it appears there are no 1 bedroom units available. I can get the dates I need in a studio.
    If I book a studio now to secure it, can I then later cancel it if a 1 bedroom comes available? I am totally new to using SVN for booking anything. What are my options?

    Just booked the studio hoping to upgrade to a 1 bedroom if possible. I will watch it to see if it comes available.
     
    Last edited: May 23, 2018
  13. maddog497

    maddog497 Guest

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    If I can ask a favour. I want to make sure that a 1 bedroom at Lagunamar for January 14 for 10 days is not available. I want to eliminate the possibility there isn't an issue because we have already booking a 1 bedroom for January 12 for 14 days.

    It could be just not available but I would like to check it isn't something else that is the issue.

    Can someone check to see if a 1 bedroom is available for the above date, thanks
     
  14. VacationForever

    VacationForever Tug Review Crew: Rookie TUG Member

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    I checked. Studio but not the 1BR is available with Jan 14 check in for 10 days.
     
  15. maddog497

    maddog497 Guest

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    Thanks for checking. I will continue to check back to see if one becomes available.
     
  16. dioxide45

    dioxide45 TUG Review Crew: Veteran TUG Member

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    If you are okay with a move, you could do a 1BR for the first five nights and then the studio for the second half of the stay. I see the 1BR available checking in on the 14th for five nights. You could then also later try to upgrade that studio to a 1BR if it becomes available. At least you would have the first half secured in the 1BR.
     
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  17. Seagila

    Seagila TUG Member

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    Just checked WLR at 3:46 PDT. They have the room and dates you're looking for. Hopefully, it's still there when you check yourself. If it's gone, PM me. I booked the dates you need with Staroptions I won't use until later this year. We can schedule a release-catch time.
     
  18. mauitraveler

    mauitraveler TUG Member

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    Just now, the 1 BR is still available for 10 nights beginning Jan. 14. Hope you were able to make your reservation! CJ
     
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  19. maddog497

    maddog497 Guest

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    You are awesome. Got it reserved and now cancelling the studio.

    Thanks

    Sent from my Redmi 5 Plus using Tapatalk
     
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  20. maddog497

    maddog497 Guest

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    I completely missed this post, thank you also for checking and letting me know. I worked 24 hours previously and was beat yesterday. Not sure how I missed it. Thanks again.
    I was thinking of the 5 day option as well. Thanks for the suggestion. You are always thinking ahead, thanks again.

    Sent from my Redmi 5 Plus using Tapatalk
     
  21. maddog497

    maddog497 Guest

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    FYI, as stated in regards to guest certificates.
    I just called into SVE and it was confirmed that since we are going to be there when our friends check in, no guest certificate is required and in the event we are not there or have to cancel our trip, they only need 24 hours notice prior to the check in to have their names put on the reservation for a fee.
     

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