What a confirmation mess I am going through on an Interval Exchange right now with this resort. If anybody has stayed here on an exchange and has any advice, please chime in. I booked a II exchange on Sunday morning, 10/14 checking in 10/20. As is always my practice, especially on tight timeframes, I called the resort to confirm my reservation on Monday 10/15. Here is the string of conversations I've had abbreviated:
Resort: We have no record of your confirmation, we cannot see timeshares.
Me: Ok, how do you know when somebody using a timeshare is staying at your resort?
Resort: Capital Resort books it and then tells us. Call Capital Resorts
I found out there are 10 units here that are "timeshare exchanges"; otherwise it seems like nightly rentals or possibly full time owners.
So I called Capital Resorts:
Capital Resorts: Please give me your owner number.
Me: I'm not an owner, I'm just looking to confirm a reservation. I booked an exchange through interval and the resort doesn't have my confirm and they told me to call you.
Capital Resorts: I can't help you if you aren't an owner. Contact who you booked this with.
So I hang up and call Interval
Me: I booked an exchange...etc... resort doesn't have record of it, management company won't give me time of day..
Interval: We faxed it to the right place. We can fax it again.
Me: Ok
Which brings me to today, 10/15. I call the resort again, different person working same story. We can't see timeshare reservations in our system. I again asked how they see them and they indicated they receive a fax from Capital Resorts...Person working desk "did not see" any faxes, but I got the impression they didn't look hard.
What a mess, I feel better after venting, but let me know if anybody has exchanged here. I'm ready to call Interval and cancel and bill all parties for my time.
Resort: We have no record of your confirmation, we cannot see timeshares.
Me: Ok, how do you know when somebody using a timeshare is staying at your resort?
Resort: Capital Resort books it and then tells us. Call Capital Resorts
I found out there are 10 units here that are "timeshare exchanges"; otherwise it seems like nightly rentals or possibly full time owners.
So I called Capital Resorts:
Capital Resorts: Please give me your owner number.
Me: I'm not an owner, I'm just looking to confirm a reservation. I booked an exchange through interval and the resort doesn't have my confirm and they told me to call you.
Capital Resorts: I can't help you if you aren't an owner. Contact who you booked this with.
So I hang up and call Interval
Me: I booked an exchange...etc... resort doesn't have record of it, management company won't give me time of day..
Interval: We faxed it to the right place. We can fax it again.
Me: Ok
Which brings me to today, 10/15. I call the resort again, different person working same story. We can't see timeshare reservations in our system. I again asked how they see them and they indicated they receive a fax from Capital Resorts...Person working desk "did not see" any faxes, but I got the impression they didn't look hard.
What a mess, I feel better after venting, but let me know if anybody has exchanged here. I'm ready to call Interval and cancel and bill all parties for my time.