Well, this is a new wrinkle. I agree,
@vegasfool , one is inclined to be wary. It's interesting that they are asking for you to desist on doing the very two things that we have found effects immediate results. The time delay would be what would concern me.
@TUGBrian and
@izzymail - what do either of you think about this situation? They are already 1 week out, and waiting 7-10 (maybe more) would start leaving them at 3 weeks to a month.
The BBB complaint I don't think has a time frame - am I right?
What very much
does have a time sensitivity is your Credit Card dispute. The sooner the better on that I would say - and I say that based on what my AMEX rep said to me. If I could make it so they don't get the money that's what I'd do. That's what AMEX did for me - the payment was held up during the dispute period which was about a month or two.
Regarding AMEX, though, someone else on this thread (from Canada) said it wasn't as I experienced it with AMEX with their AMEX issued from a Canadian bank. I don't think we ever figured out why there was a difference between our American Express cards - by default we figured it was because of different banks in different countries.