That is good to hear. Is the service there better than Nuevo Vallarta? I have read they have better service since they do not have ocean views. I hope so because I think I will be happier with better service.
Been to Nuevo Vallarta twice (Grand Luxxe and Grand Bliss). Been to Riviera Maya (Grand Luxxe) 4-5 times.
Personally I think the service is much better at RM.
NV seemed so large, nobody cared, or the disorganization was so bad that you'd get wrong things (ie, ask for a crib and get 3 of them delivered to the room over the course of 3 days after having to call multiple times). Maintenance guy shows up with a frying pan (?) that someobody ordered (not us). But hey, we'll take the extra frying pan.
Now, we don't own at either (always exchanges). I heard many complaints from owners at NV about how they never get an ocean view (personally I don't think there's many "ocean" views based upon the layout. River view or Resort view, yes--for GL). Anyway, one lady in particular was very vocal about owning for 14 years and never getting an ocean view. I could see/understand if I forked out $250,000 for GL to not get something.
I've only gone to ONE sales. We knew full well what we were getting into though. NV. 90-minute presentation was 4.5 hours. They were a bit rude towards the end and were actually ticked off that we didn't buy anything. The program was *very* confusing, IMO as to how it worked. I would never suggest to anyone to attend a presentation of any sort. If they kept to the 90 minutes, then that's one thing. I'll even give an extra 15 minutes "grace period". But 4.5 hours? Nope. (again, we knew it would be 4 hours before doing it, but we had like 7 rooms and got 10% off all the room charges, etc. as it was a family reunion).
RM is smaller resort vs. NV. RM has no lazy river (I know, supposedly going to open, but I'll believe it when I see it). On the other hand, RM has Cirque du Soleil theater/show. Beach (in terms of sand) is about the same at both, IMO. Now, "walking" into the ocean is a diff. story. NV is better, RM has lots of coral (just like Puerto Morelos, etc.)
However, RM being on the Caribbean side, the water is clearer, warmer, IMO. Especially in January-Feb. In NV, the water temps are much colder (IMO) and the water is very cloudy that time of year. If you like to snorkel, either visit NV in the summer, or go elsewhere. 70-72 F water temps are too cold for me, especially with maybe a 3' visibility. I'll take RM/Cozumel that time of year with 76-78 F water temps and much better visibility.
But it all depends on what you want to do. I'd still go back to either one, but prefer RM over NV. I actually would prefer Puerto Vallarta over NV only because I think there's more culture to experience. But some people don't like to do that, they just want to stay on the resort and be pampered, and there's nothing wrong with that.
Try them both. See what *you* like the best. Just don't do sales presentations! haha