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Rescinding today's purchase in Mexico

Discussion in 'Mexico Timesharing' started by SuzanneT, Jan 24, 2019.

  1. SuzanneT

    SuzanneT Guest

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    Need to cancel transaction done today at Vida Vacations in Mexico . What is the process.
     
    TUGBrian likes this.
  2. PigsDad

    PigsDad TUG Member

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    The instructions for rescission should be in the packet of information, including your contract. I wouldn't go and talk to a salesperson -- at best they would try to talk you out of it, and at worst, they would be underhanded and take your rescission information and then never submit it, just to save their commission.

    Kurt
     
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  3. Passepartout

    Passepartout TUG Review Crew: Veteran TUG Member

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    You have 5 days to have a rescission letter postmarked. If you are staying in Mexico, the post office, Correo, is not to be trusted to deliver anything. I think the best bet would be to find the PROFECO office. They are the government public affairs office that deals with timeshares. PROFECO will open a file and deliver a letter for you.

    Where are you (city?)

    When do you head home?

    Read your contract. It will contain instructions to cancel it. Follow them exactly. They won't make this easy to find. That's why I suggest PROFECO right off the bat.

    Sorry you lost a day of vacation at the presentation, and you'll likely lose another one cancelling the purchase.

    Good Luck!

    Jim
     
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  4. Passepartout

    Passepartout TUG Review Crew: Veteran TUG Member

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    Good advice to STAY AWAY FROM THAT SALESROOM!
     
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  5. pittle

    pittle Tug Review Crew: Rookie TUG Member

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    You should have a statement similar to this in your packet. It may be in the one for the 1st 10 years. It is referenced on the page you initialed that is in the shorter payment contract folder. Follow the instructions.

    upload_2019-1-25_8-7-7.png
     
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  6. TUGBrian

    TUGBrian Administrator

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    grats on rescinding in time, you dodged an expensive bullet!
     
  7. Travellerneeding help

    Travellerneeding help Guest

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    Can I hear what happen in here? I’m reading all posts online and I haven’t heard anyone having successfully get out of the contract. I’m really scared now it’s my third day in Cancun and Profeco is closed on weekends and I’m gonna leave soon
     
  8. T-Dot-Traveller

    T-Dot-Traveller TUG Member

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    Rescinding is a legal right .
    It is done all the time BUT you must do it within the 5 days .

    You do not need Profeco to rescind .
    you can write the letter yourself .

    You can do it in person - but will be pressured to keep the contract This is why many do it by mailing & getting a dated receipt .

    If you choose to do it in person -
    1 )have 2 copies - give them one & keep one for proof .
    2 ) get the person accepting it to sign & date both copies
    3) Tell them you will then be sending a 3rd copy to Profeco

    For rescinding :I am not sure who you speak to at Sunset Royal Beach Resort - Cancun
    ask for Member Services . DO NOT ask for the salesperson .

    You can get this done / be firm & be polite .
     
  9. pittle

    pittle Tug Review Crew: Rookie TUG Member

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    We have rescinded a contract before. As long as you follow the exact instructions in the time frame, they must do it. Read that contract - I posted the instructions from one of mine - follow these explicitly and they must must cancel the contract. Do it TODAY if you can - your time is running out! Sunday does not count.

    Don't worry about Profeco office - get to Customer Service and CANCEL!
     
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  10. Travellerneeding help

    Travellerneeding help Guest

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    I’m trying to talk them but they send me to a different person. Said it’s processing. My refund will take 15 business days to get back but I don’t. Have a proof of the cancellation. I’m leaving on Monday and I just left that place today. They’re sending me always to the sales person even the manager did!
     
  11. Karen G

    Karen G Moderator

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    Did you get anything in writing that you have rescinded your purchase? Hopefully you did. Contact your credit card & let them know you rescinded.
     
  12. Travellerneeding help

    Travellerneeding help Guest

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    The one in writing that they accepted is the cancel due to family reasons the second letter I made they don’t even bother to read it saying they already got the first one. I sent a registered mail as well but it’ll take 10 days to get here in Mexico
     
  13. Travellerneeding help

    Travellerneeding help Guest

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    I made a mistake for asking to cance at teh first day of purchase without proper letter so I hand written they haven’t dated i but the manager did sign. He sent me to the sales person the next day who told me I’ll be paying cancelling costs. I have a new better cancelling letter but he refuses to sign. I told him no and I will cancel. Then I left the hotel since I was so stressed out. I still have one day to rescind. Please help me that’s also my flight date and unfortunately they know it.
     
  14. pittle

    pittle Tug Review Crew: Rookie TUG Member

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    Take a picture of both letters - you photo will be date and time stamped for your records. As for the letter you sent - the postmark date and your receipt will verify that you sent it.

    Try again today to get something verifying that you cancelled. Go to Customer Services.
     
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  15. Karen G

    Karen G Moderator

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    I think you'll be fine. It doesn't matter what reason you gave for cancelling. You have the right to cancel within five days in Mexico for any reason and with no explanation. You should receive all your money back according to Mexican law. If anything different happens, let Profeco handle it. The suggestion above of taking a photo of all your letters with the date stamp on the photo sounds like a great idea! You have proof you canceled within the legal timeframe. You're good to go!
     
    Last edited: Feb 3, 2019
  16. TheTimeTraveler

    TheTimeTraveler TUG Member

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    If you put the down payment on your credit card then I would think you would want to contact your credit card provider and advise them of the steps that you have already taken.

    Additionally, at the same time I would challenge the credit card charge and cancel the credit card.




    .
     
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  17. Kmg

    Kmg TUG Member

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  18. Kmg

    Kmg TUG Member

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    You must take all documents to contract services 1st floor grand bliss . The mail rescind is horrible and take 41 days to get there ! And if you contest credit card with a dispute it is even longer. I am still with rescind on purchase in November 28 and it will
    Be another month or so to settle! It’s stressful . Deliver the document to contracts and tell them
    You are poor!
     
  19. T-Dot-Traveller

    T-Dot-Traveller TUG Member

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    Taking a picture is a great idea to confirm proof of hand delivery of a letter rescinding a purchase .

    ********

    Since the recent poster (at Sunset Royal Beach resort - Cancun) was having problems getting anyone to sign & date .
    i would suggest to any future TUG first time posters trying to rescind & having that problem :

    - that they tell the resort staff person - that they are taking a picture of THEM so they can give it
    with the date as proof to Profeco.

    That might help get a dated signature .
     
    Last edited: Feb 4, 2019
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  20. rolly

    rolly Guest

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    do not take their second offer, just be firm and let them know you have the right to cancel within 5 days. since you have the signed letter you are good. Just let your credit card company know and they will take care of the rest. It will take probably take a couple of month to get your down payment credited/cancelled.. but rest assure it will happen if you have that piece of signed paper dated showing you cancelled within the 5 days you signed the contract. The credit card company will want a copy of the contract, so make sure you have an electronic copy to email them. Be happy you dodged a Mexican bullet . I was in a similar situation and did the same....
     
  21. T-Dot-Traveller

    T-Dot-Traveller TUG Member

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    Hi Kmg ,
    This thread was added. to by - Travellerneedinghelp- who seems to have bought at Sunset Royal Beach Resort in Cancun . It appears that resort may not have a (separate from sales) member services dept.

    Vidanta Member Services** - located in the Grand Bliss - is the dept that handles the processing / and rescinding of contracts sold by Vida Vacations . If someone wishes to do it in person ; it is necessary to make an appt with Vidanta Member Services.

    < If a Vidanta owner wishes: Vidanta Member Services can email a pdf of their contract . This includes ones bought many years ago .>
    .
     
    Last edited: Feb 4, 2019
  22. Dariah

    Dariah Guest

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    I will be following this thread. I bought one on a Wednesday, and took the cancellation to the post office in Cozumel on the friday last wee. I did get tracking info and hopefully it's an easy enough process.
     
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  23. Travellerneeding help

    Travellerneeding help Guest

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    My charges just posted on my credit card today should I start calling on my cc company about the disputed since it’s already supposed to be canceled?
     
  24. TheTimeTraveler

    TheTimeTraveler TUG Member

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    I know that I would. I actually previously gave you this advice on post #16 back on Sunday 2/3. What are you waiting for ?



    .
     
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  25. Travellerneeding help

    Travellerneeding help Guest

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    I called since then. I called them 3x but that time it was just pending. They said they can’t stop it since I authorized the transaction. It just went through today. I panicked when it went through today since I know/thought that it’s supoosed to be cancelled
     

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