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Read this if you registered as a BBS user but have not received your registration activation email

Discussion in 'About TUG BBS' started by Makai Guy, Jun 7, 2005.

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  1. Makai Guy

    Makai Guy Administrator

    Jun 3, 2004
    Likes Received:
    Trophy Points:
    Aiken, SC, USA
    Resorts Owned:
    Spicebush (Hilton Head Island)
    The normal registration process is this:
    1. You enter your registration information on the board
    2. The bbs sends you an email which includes a confirmation link.
    3. You click the link in the email and your registration is automatically activated.
    Obviously, if you don't receive the email in step two, everything comes to a screeching halt.

    If you have received this email but are having problems activating your registration, please see the thread covering this (click here).

    OK, since you're still here, we'll assume you have not received the activation email.

    Troubleshooting steps:
    • Be sure you have the correct email address in your bbs profile. Typographical errors when entering the email address are a common cause of delivery failure.

      To check or change the email address for your BBS registration:
      1. Be sure you have logged on with the username and password you selected when you registered. If you see your username in the dark blue bar near the top of the page, you are logged on. If instead you see a black 'Log in or Sign up' link, you are NOT logged on.
      2. Click on your username.
      3. Find and click on the "Contact Details" link. If you need to change your email address continue with the following steps:
      4. Enter your new email address and your BBS password in the appropriate spaces, then press the "Save changes" button.
      5. The bbs will then send a new confirmation email to the new address, although you will see no notice of this on your screen.

    • If you are using an email blocker, please be sure it is configured to receiving mail from admin@tugbbs.com.

    • If your system places suspected junk mail into a different folder be sure you check there for this email. Your system may have erroneously classified this email as junk.
    If your email address is correct and you just need to have another confirmation email sent to you, be sure you are logged into the bbs with the username and password you previously selected, then go to http://tugbbs.com/forums/index.php?account-confirmation/resend. This email will be sent to the address currently entered in your bbs profile and will invalidate the codes in your previous message(s), so if you find you have more than one copy, use the latest one.

    If you continue to have problems receiving email from this bbs, please see the suggestions in this message.

    Last edited: Feb 8, 2018
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