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[Problems making VISTANA reservations - official thread]

Discussion in 'Vistana Signature Experiences (formerly Starwood)' started by Markus, Dec 23, 2016.

  1. Markus

    Markus TUG Member

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    I could not book my home use at Lagunamar tonight. Signed on at 12:00 midnight eatern to book for Dec 23, no availability......
     
  2. margolism

    margolism TUG Member

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    Same here...
     
  3. Markus

    Markus TUG Member

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    Something is definitely off...
     
  4. Helios

    Helios TUG Member

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    I tried for a Harborside 2BRLO but only the large 1 BR showed up, nothing else :mad:
     
  5. PamMo

    PamMo Tug Review Crew: Rookie TUG Member

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    Earlier this year, I had the same problem with booking Maui. Absolutely nothing was available at midnight when the 12-month window opened up. It had been reported here on TUG to keep trying. Sure enough, I was able to book oceanview and oceanfront units hours later. Very weird, indeed. It was as if they were dribbling the units out.
     
  6. Markus

    Markus TUG Member

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    Got it booked by calling in, waited 25 minutes to get through. Went back on line aftewards, and now shows availability. The agent that helped me was very pleasant and diligeant, at first she could not see anything also. My guess, is that inventory was only released this morning.
     
  7. margolism

    margolism TUG Member

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    I called promptly at 9am. Got through to someone at 9:15am. Was told there was no availability and a whole story that made no sense to me, as someone with plenty of experience with this timeshare and Christmas Week. Net net - the rep couldn't book it.

    I refreshed my browser - no availability.

    Five minutes later - everything is available. All size units, all check-in dates.

    Not sure what the glitch is / was. Very frustrating waiting up until 12:00am, only for the system to report no availability.
     
  8. margolism

    margolism TUG Member

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    After I successfully made my reservation, the system once again is no longer showing any availability in any size unit for that week. Very strange.
     
  9. GrayFal

    GrayFal TUG Member

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    Same thing happen to me booking WSJ Coral Vista. There is another thread about this. Needy very annoying. If they say they release inventory at 12:01 am, they should do it!
     
  10. DeniseM

    DeniseM Moderator

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    When this happens to you, please go to the Dashboard and make a complaint in writing to document the issue.
     
  11. bobpark56

    bobpark56 TUG Review Crew: Expert TUG Member

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    I encountered a similar issue with WSJ Coral Vista studio booking back in November. First there was no availability through 16 Nov whatsoever. Then when I logged in at midnight as the clock rolled over to the 18th, I was able to get a Thanksgiving week, 18-25 Nov 2017. Once I took it, no more Coral Vista studios were available. Other units and HOAs showed continued to availability, though.
     
  12. Markus

    Markus TUG Member

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    I did exacly that at 12:30 am Denise. I remember you giving this advice in the past on another thread. I am anxious to see when i get a response and what it says.
    Markus
     
  13. DeniseM

    DeniseM Moderator

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    There have been numerous issues like this in the past, and even if you call to complain, when you call, you only talk to an entry level person who knows nothing, and will simply say that it's not available.

    To push it up the food chain to someone with authority to look into it, owners need to document their reservation issues with a written complaint.
     
  14. pacman777

    pacman777 TUG Member

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    Having the same issue. Called to try and make a reservation but with no success. Odd thing is that you see Staroption availabilbity (which can't be booked until 8 months out) which should imply that home resort reservation should be available for the same period. Maybe the greedy bastards of Starwood/Vistana are holding back the prime weeks for themselves.
     
  15. DeniseM

    DeniseM Moderator

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    Clarification: Staroption availability includes ALL view categories, so the Staroption availability may be for a different view than the one you own.

    FYI - the best practice is to make your reservation online at midnight, the night BEFORE the phone lines open. For instance, last night at midnight Eastern, the reservation window for Dec. 23, 2017 opened.
     
  16. Helios

    Helios TUG Member

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    It happened for Harborside again, two nights in a row. Two nights ago there was a large one bedroom and last night nothing. Called Elite line and was told that because of the holidays and limited staff the resolution team will call me back...

    I know it sounds ridiculous, but, do we know for a fact the (all) inventory is released automatically or do they need a person to release it. They need a person to run the elite wait list searches...
     
  17. drpayne

    drpayne TUG Member

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    We are at Harborside now. Had the same thing happen to me. Called this morning and got someone from resolution team. They said it was due to renovations. They had to use available space for event weeks and fixed weeks. I asked if they were accommodating phase I (all fixed weeks) in Phase II since building 7 is scheduled too be closed next December. They would not answer.

    They suggested we try at 10 month window when fixed week had to accept or their reservation would be cancelled.

    I asked for a resolution supervisor and was told their was not one on duty today and they would have to get back to me on Tuesday.

    If all this is legitimate, I hope it is a one year only and fully paid for out of existing reserves


    Sent from my iPad using Tapatalk
     
  18. Helios

    Helios TUG Member

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    It would be interesting to count the units in Building 7 and in the Phase 2 Buildings that check in on Saturday (I believe there are 2). I believe 50% of the units were sold as event week. So if the units in Phase 1 equal 50% or more of the units in Phase 2, then I buy it. Otherwise I think it is BS.
     
  19. drpayne

    drpayne TUG Member

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    Without accounting for 2br/3br differences.

    There are 60 units in building 7 - (4*12 units on 3 full floors and 3*4 for the floors above the lobby.
    There are 48 units in building 6 (4*12 units)
    There are 96 units in building 5 (4*24 units)

    60 in phase I vs 144 in phase II

    My question is can VSE transfer between the phases to honor the phase I owners fixed weeks?
     
  20. DeniseM

    DeniseM Moderator

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    Friendly reminder: Please send a complaint from the dashboard to create a record of the problem. In the past, they tended to blow this issue off.
     
  21. Helios

    Helios TUG Member

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    I already did. Twice. Right after it happened on the 23 and 24.
     
  22. Helios

    Helios TUG Member

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    I think if the answer is yes (in an automated way) that would be giving them too much credit. If the answer is no, then they are ( ) fill in the blank with something very demeaning.

    From your numbers it seems like it should have showed some inventory.

    I think to be accurate you would need to only consider 2 BDLO since Phase 1 does not have 3 BRs. However, if B7 is completely out, why should Phase 2 owners pay for it and screwed them (me). Phase 1 people should take whatever accommodations Vistana can find them even if the unit is a different size.

    For instance, wouldn't WKORV OF be extremely pissed off if the units were given to island view people (at 12 months) because their island view villas are being refurbished. I know this is not an apples to apples comparison, but you should get my point.
     
    Last edited: Dec 28, 2016
  23. Helios

    Helios TUG Member

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    I forgot about commenting on this. This is terrible advice IMO. Phase 1 owners can cancel or not confirm between 12 and 10 months. Waiting for the 10 month assumes everybody cancels at the very last minute. In practice, that is not a good assumption. Specially for high demand weeks at Harborside.
     
  24. Helios

    Helios TUG Member

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    I got a call back. Sorry no inventory, some members were able to book the units. Apparently I was not quick enough. I highly doubt it...

    I guess my Fios 75/75 and my finger are not fast enough.
     
  25. drpayne

    drpayne TUG Member

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    I called to register a complaint Saturday morning. They blew it off with a standard email sorry you didn't get your regretted week - please keep trying. I have followed up and continue to pursue.


    Sent from my iPad using Tapatalk
     

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