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Prep me for my HGVC tour/pitch

Discussion in 'Hilton Grand Vacations Club / HGVC' started by mapsd, Jun 10, 2018.

  1. mapsd

    mapsd Guest

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    Admitted noobs in the time share realm.
    Are past vacations have been VRBO or staying at Hilton hotel properties.
    We tend to never go to the same place twice (yet!).

    Arriving at King's Land this week for our promo stay and have our tour/sales pitch scheduled.
    We've never owned or stayed at a time share before.
    Going in, we assumed we'll learn how they work and if interested, will go the resale route.

    What questions do we ask? What to expect in their effort to get us to buy direct?
     
  2. Karen G

    Karen G Moderator

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    Once owned these: FirstFairway@Walden X 2; Lawai Beach; ManhattanClub; PuebloBonitoRose; 4 South Africa--now timeshare-free
    The fewer questions you ask, the better. The salesman isn't there to educate you on timeshares (that's what TUG is for!)
    He's there to sell you something and he'll try his hardest to convince you that you should buy it by telling you whatever
    he decides you want to hear. The less you say, the quicker you'll get out of there.
     
    amycurl, alwysonvac and mapsd like this.
  3. Panina

    Panina TUG Review Crew: Expert TUG Member

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    Ask nothing and practice saying no and remember whatever they offer to sell you will be able to get it in resale for significantly less.
     
    alwysonvac and mapsd like this.
  4. GT75

    GT75 Moderator

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    I agree with others, I wouldn’t ask anything. The salesperson is ONLY trying to make a sale, nothing more. They will say anything to make to sale. HGVC is really a very good system. They treat resale owners will all of the same benefits as direct (except for a very few {elite levels} which isn’t worth that much anyways). So only say NO, not interested in something that I can get resale’s for 80% off developers price.

    If you are interested after sales pitch, then come back and learn from TUG.
     
  5. CalGalTraveler

    CalGalTraveler TUG Member

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    +1 Agree. The only thing that counts is what is written in the contract. Sales reps will lie. Don't believe them when they say these half truths:

    "resale doesn't get the same benefits," (no Elite but Elite is not worth much)

    "resale will be limited in the future" (BS - this would destroy HGVC - why would you want to buy into a system in which it will be further devalued?)

    "You will be scammed going resale" (there are reputable licensed brokers who can guide you as a newbie.)

    After your time is up. Stand up and say, "Thank you for the info, I have listened for my xx minutes as promised. I am not interested. Can I leave now and collect my gift?" Do not sit down again. Just stand as they will mull over this and may leave to get a supervisor but this body language will cause this meeting to end more quickly.

    If they ask why? Tell them that you read Tug and are doing research to buy resale at a fraction of the cost. There is nothing they can offer you that will be more cost effective than buying resale at 20% of developer prices. This will clue them in that you will not fall for their pitch. They will know their gig is up and will let you move on.

    The supervisor or other personnel then might offer you a VIP trial package for $1699 which will give you 7000 point to stay at some of the newer properties. This has no obligation to buy but you will need to attend another presentation.

    We have purchased VIPs several times to stretch our ownership because we are good at saying "no." However don't buy if you are uncomfortable with saying "no" during this presentation, or don't want to spend this much money, or the limited locations on the VIP list do not interest you.

    One advantage of the VIP is that you can get a 9 month reservation to try the Hilton Club properties such as NYC, or DC. or you can split between these properties. You can only get the leftover units (if any) at 45 days as a resale owner in Hilton Club.

    Good luck!
     
    Last edited: Jun 10, 2018
    rgong likes this.
  6. Talent312

    Talent312 Tug Review Crew: Rookie TUG Member

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    Remember: "How do you know a TS salesman is lying?... His lips are moving."
    They interpret "not interested" as "I want to buy the worst package for the highest price."
    ... It's highway robbery. Do not be hornswoggled.

    Look at closed TS auctions for HGVC or Hilton on eBay.
    Look at HGVC TS's on www.sellingtimeshares.net & www.judikoz.com
    Make hardcopies of their lists and bring 'em with you.

    Also, pick out a watering-hole for after, when you need to decompress.

    That said, HGVC is one of the better systems and incredibly flexible.
    Their call center actually tries to be helpful. ... Just buy resale.

    .
     
    Last edited: Jun 10, 2018
  7. silentg

    silentg TUG Review Crew: Expert TUG Member

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    If you can skip the presentation, that would be best advice. If you can’t, try to get out as soon as possible. They will tell you it’s better to buy from a developer and offer you all the bells and whistles.
    Then maybe a sob story about themselves and how they need to sell to you. Or they offer you a one time only price. Then the salesman leaves and his manager tries to hard sell. Asks you what would it take to buy right now. If by chance you make a purchase, you will have 10 days to rescind. Which most TUG members will advise you to do. We will not subject ourselves to anymore sales pitches. Rather enjoy our vacation and not waste our time or theirs. Lately, they have left us alone. Just have to firmly say NO!
    Good Luck
    Silentg
     
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  8. RNCollins

    RNCollins TUG Member

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    Don’t forget to wear the TUG t-shirt to the update... :)

    049E00B9-0498-4123-9FE4-65BFA88E6676.jpeg
     
    silentg likes this.
  9. HGVC Lover

    HGVC Lover Guest

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    No!....Nooooooooooooo!.....No Thank You!.....I Am Not Interested!.....NO!......NOOOOOOOOOOOO!!....NO THANK YOU!.....I AM NOT INTERESTED!!!!......That's It!!!
     
    silentg and GT75 like this.
  10. GT75

    GT75 Moderator

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    Btw, please report back after your sales presentation to what was offered and any lies told or questions which you may have.
     
    amycurl, silentg and dayooper like this.
  11. brp

    brp TUG Member

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    Be careful with this part. It is not 10 days everywhere. Depends upon where the sale happens, but it is well-documented in the paperwork. Better, as has been said repeatedly - just don't buy in the first place.

    Cheers.
     
  12. brp

    brp TUG Member

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    Yup, these can be a great deal, and are not a scam- just an opportunity to take another crack at you. But you get a very good deal. We're staying in New York for Labor Day weekend for $150/night with one of these. Worth it to say "no" for a while.

    And, yes, do get the TUG t-shirt shown above.

    Cheers.
     
  13. mapsd

    mapsd Guest

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    Had the pitch today.
    Ran a little long, but thought they were polite & they didn't press hard after a few no's.
    Like mentioned here, we were offered 3 years of points as a bonus, then to offer a year trial run, whIcy included a stay in NYC.
    They did give a great demo of how to book & the open season.
    Came away with a good feeling about HGVC, but if we play the trigger, it will be a resale
    Thanks
     
    GT75 likes this.
  14. Harry

    Harry TUG Member

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    Nice job. We also attended a presentation at KL and the manager recognized or remembered me. He told the sales associate that I probably knew more about timeshareing than either of them and politely ushered us out, without allowing us the opportunity to tour Ocean Towers, which we adventually did anyway thanks to a well known TUG member who happened to be there that week.
     
  15. GT75

    GT75 Moderator

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    I am glad that you made it through the sales pitch without any negative feelings. They do present a good overview of the program. If you have interest in pursuing HGVC resales, you can begin researching/learning more if this is the right fit for you. Most of us do believe it is a very good system and they treat their resales owners well.
     

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