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Peppertree Atlantic Beach...Here we go again.

Discussion in 'US - Eastern States Timesharing' started by Kozman, Feb 6, 2019.

  1. Kozman

    Kozman TUG Member

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    I just received an e-mail from Festiva informing me that the resort sustained major damage from the August hurricane and will remain closed until May. Of course we only find out about this damage 6 months afterwards and probably not so coincidentally just after the maintenance fees are declared delinquent. They probably thought many would not pay.

    The good news is that Festiva is so graciously trying to accommodate owners by letting them book at alternate Festiva locations. Since I acted immediately I managed to nab a week at Church Street in Charleston. The e-mail stated that vouchers would be mailed to owners, but they are not necessary. Just call reservations. Good luck.
     
  2. pedro47

    pedro47 TUG Review Crew: Expert TUG Member

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    Church Street in Charleston, SC is a difficult resort to exchange into. Great exchange, enjoy your week in Charleston. There are so many outstanding restaurants and historic places in the area to visit and enjoy.

    Look for a second week in either Myrtle Beach or Hilton Head, you are only a two (2) hours drive from either locations.
     
    silentg and Kozman like this.
  3. RLS50

    RLS50 TUG Member

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    Wait, you just got that email this week? You did not receive any previous heads up or communications about the damage and impact to the resort?
     
  4. Kozman

    Kozman TUG Member

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    Guess I didn't. I don't recall getting much of anything from Festiva. Besides that was six months ago. I probably thought it would have been repaired well before my week.
     
    Last edited: Feb 12, 2019
  5. silentg

    silentg TUG Review Crew: Expert TUG Member

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    Some resorts have to wait for insurance money before they can do repairs.
    They should have told you about the damage,did they close after the hurricane?
    Is your maintenance fee up to date?
    I wouldn’t worry since they gave you a voucher to go to Charleston.
    Hopefully they will be up and running by next year?
    Silentg
     
  6. Kozman

    Kozman TUG Member

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    I think they said May of this year. When I called they said the voucher was not necessary. So if you didn't receive a voucher yet go ahead and call to improve your chance at getting something good.
     
  7. Kozman

    Kozman TUG Member

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    It looks like the project to repair the Atlantic Beach has hit a snag! Now they won't be open until November!

    //////////////////////////////////

    As we announced last month, recovery from Hurricane Florence at Festiva's Atlantic Beach Resort is progressing but is moving slowly. Unfortunately, our timeline for fully reopening the resort has been delayed to November 1, 2019, at the earliest. We know that our owners are anxious to return to their home resort and enjoy the beach and the property, and the resort management and board of directors are doing their best to complete repairs as quickly as possible.

    Our goal is to provide owners and guests with the best experience possible when we are able to reopen the resort and we will continue to keep you updated as renovations and repairs progress. Buildings in Phase II of the resort sustained the most damage and are in need of complete renovations. Damage to Phase III buildings was not as severe; however, as of this writing, we are still waiting for final insurance assessments, which is delaying the repair process.

    We are not alone in continuing to deal with the aftermath of the hurricane, as we know of at least 30 other comparable properties in the Atlantic Beach area that have yet to reopen and are still completing repairs and renovations.

    For those owners of weeks 37-22 who received certificates to compensate for your lost usage at Atlantic Beach Resort, you are still able to use the certificate; however, it is recommended to visit one of the other resorts available, as reservations at Atlantic Beach will be extremely limited in November and December once the resort reopens.

    We appreciate your patience as we work to repair your resort. If you have any questions or would like to check availability for a week at one of our other properties, please call the Festiva Owner Service Team at 855-411-9335. You can also see updates and photos of the resort on the Festiva Blog.

    Kind Regards,

    Atlantic Beach Resort Management

    Festiva Management Services
     

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