nanceetom
TUG Member
We are seeing a pattern or rather a problem in seeing activity for our night stays in points for money spent, PP elite points, etc. In the last 6 six week, we stayed at the Marriott
Amsterdam, and 2 of the nights never showed up, but the one additional night we stayed on our return, did show up with the points from $$ spent and PP points and night stay. We also stayed at another hotel, Starwood, this time, waited our 10 days and no information showed. We had to make pictures of our bill and attach it to the missing stay form, and after 12 days, they responded and we got credit. Then in the states, we had a 3 day stay in a Marriott New York hotel. It has now been 13 days with nothing showing up in our activity account, we just submitted the photos of our receipts and submitted this this a.m. And, most likely, there will be an additonal one. We stayed at a Residence Inn 8 days ago,still no activity showing up. We will wait the required 10 days, and submit the photo of the receipt.
There seems to be a glitch in their system, since this has never happened to us in all the years we have been part of the rewards program. Anyone else experiencing this?
Amsterdam, and 2 of the nights never showed up, but the one additional night we stayed on our return, did show up with the points from $$ spent and PP points and night stay. We also stayed at another hotel, Starwood, this time, waited our 10 days and no information showed. We had to make pictures of our bill and attach it to the missing stay form, and after 12 days, they responded and we got credit. Then in the states, we had a 3 day stay in a Marriott New York hotel. It has now been 13 days with nothing showing up in our activity account, we just submitted the photos of our receipts and submitted this this a.m. And, most likely, there will be an additonal one. We stayed at a Residence Inn 8 days ago,still no activity showing up. We will wait the required 10 days, and submit the photo of the receipt.
There seems to be a glitch in their system, since this has never happened to us in all the years we have been part of the rewards program. Anyone else experiencing this?