- Joined
- Aug 15, 2006
- Messages
- 1,587
- Reaction score
- 1,085
- Points
- 523
- Location
- Southern California
- Resorts Owned
-
Marriott Desert Springs Villas 2
Marriott Grand Chateau
I'd appreciate some help figuring out why my OGS didn't lead to a call from I.I. As the TV detectives like to say when they sum up the case, "here's what happened:"
My wife and I are interested to go to Thailand in late 2018, so I put in an OGS (via the phone, with an I.I. agent) last summer. I offered a 1BR Master unit at Marriott DSV2 and requested one of the Marriott resorts in Phuket (Phuket Beach Club or Mai Khao Beach). I knew that these resorts only have 2BR units and that I would have to pay an upgrade fee if my search was successful. I remember going over that with the I.I. agent who placed the request for me. Our desired dates in Phuket were for an early December 2018 check-in. I expected that if there were a match, Interval would phone and offer us the room so long as we agreed to pay the upgrade fee.
After placing the request, I would get a call from I.I. about once a month telling me that there was no availability. But I knew that it was more than 1 year ahead of our desired dates, so not to worry. The last phone call was in early December, within 1 year of our targeted trade dates - no availability yet.
A few days ago, and while I was waiting for a match, the date for our desired flight to Asia opened up. Using American Airlines miles, I placed a 5 day hold on a Business class award ticket from the USA to Bangkok on Cathay Pacific. (That's our first planned stop in Thailand. Phuket comes later in the trip.). But still no call from I.I.
Today I realized that the deadline to finalize the Cathay Pacific award flight was fast approaching. I did not want to lose the award flight. The I.I. website showed Getaway availability at Mai Khao Beach. So I figured that if there was no timeshare match using my week, I could cancel the OGS and instead purchase the Getaway. I called Interval earlier today. Lo and behold, there was plenty of availability at Phuket Beach Club on a variety of dates in early December 2018, so I completed the trade. Asia, here we come!
I asked today's I.I. agent why I did not get a phone call offering me the trade. His answer was that since I had made the request using a 1BR for the trade, I.I. was searching only for a 1BR unit. And of course that match would never occur because both Phuket Marriott resorts are 2BR only.
Is this how Interval ongoing searches are supposed to work? I had thought that Interval would automatically call me and offer me a 2BR if one became available (so long as I agreed to the upgrade fee). Am I wrong? Can someone please explain how OGS works when the requested resort only has larger units that the customer can offer I.I. in trade. Does the customer need to call I.I. and stay on top of them?
My wife and I are interested to go to Thailand in late 2018, so I put in an OGS (via the phone, with an I.I. agent) last summer. I offered a 1BR Master unit at Marriott DSV2 and requested one of the Marriott resorts in Phuket (Phuket Beach Club or Mai Khao Beach). I knew that these resorts only have 2BR units and that I would have to pay an upgrade fee if my search was successful. I remember going over that with the I.I. agent who placed the request for me. Our desired dates in Phuket were for an early December 2018 check-in. I expected that if there were a match, Interval would phone and offer us the room so long as we agreed to pay the upgrade fee.
After placing the request, I would get a call from I.I. about once a month telling me that there was no availability. But I knew that it was more than 1 year ahead of our desired dates, so not to worry. The last phone call was in early December, within 1 year of our targeted trade dates - no availability yet.
A few days ago, and while I was waiting for a match, the date for our desired flight to Asia opened up. Using American Airlines miles, I placed a 5 day hold on a Business class award ticket from the USA to Bangkok on Cathay Pacific. (That's our first planned stop in Thailand. Phuket comes later in the trip.). But still no call from I.I.
Today I realized that the deadline to finalize the Cathay Pacific award flight was fast approaching. I did not want to lose the award flight. The I.I. website showed Getaway availability at Mai Khao Beach. So I figured that if there was no timeshare match using my week, I could cancel the OGS and instead purchase the Getaway. I called Interval earlier today. Lo and behold, there was plenty of availability at Phuket Beach Club on a variety of dates in early December 2018, so I completed the trade. Asia, here we come!
I asked today's I.I. agent why I did not get a phone call offering me the trade. His answer was that since I had made the request using a 1BR for the trade, I.I. was searching only for a 1BR unit. And of course that match would never occur because both Phuket Marriott resorts are 2BR only.
Is this how Interval ongoing searches are supposed to work? I had thought that Interval would automatically call me and offer me a 2BR if one became available (so long as I agreed to the upgrade fee). Am I wrong? Can someone please explain how OGS works when the requested resort only has larger units that the customer can offer I.I. in trade. Does the customer need to call I.I. and stay on top of them?
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