wtrjock
TUG Member
- Joined
- Mar 21, 2017
- Messages
- 128
- Reaction score
- 33
- Points
- 139
- Resorts Owned
-
Westin Kaanapali South
Sheraton Vistana Villages Keywest
Sheraton Vistana Villages Keywest
Pretty rough experience today at WKORV. As Developer WKORV owners and lifetime Gold members, I am concerned about the derating of our status. We arrive today around noon and walked right up to the SPG gold counter to check in. Our room wasnt ready, which was expected since normal checkin is at 4pm. The front desk offered us lounge keys and we headed to the pool and waited for a call. We got a call around 410pm to head to the desk to get our waiting keys. When we arrived at the front desk...it was a cluster. There were about 10 people waiting in a side line that says key exchange and another 10 people waiting in the check in line. There was no one manning the SPG Gold/Platium window. About 10mins went by and someone finally showed up to the key exchange line and the SPG Gold/Platium line. There was no designation for status at all as the check in line bleeded into the status line. 40 mins later, after watching many people go through the check in line, we received our keys. I asked the person at the key exchange why there is no separate line for Gold/Platium. His response was, try to check in Thursday or Friday, less busy...not exactly the reaponse I was looking for. Very tired from early morning flight and afternoon heat and sun....glad to finally be in our room. Moral to the story is be careful checking in early or around 4pm...also, Gold status doesnt really have a separate line at WKORV. I guess that $20k we paid them a couple years ago doesn't mean much here. Beware!
Hopefully this was a 1 off event. We always get treated very well at WLR in the SPG Gold line. This is our first time to WKORV since buying. Guess we will look for better check days or wait longer next time before heading to the front desk.
Hopefully this was a 1 off event. We always get treated very well at WLR in the SPG Gold line. This is our first time to WKORV since buying. Guess we will look for better check days or wait longer next time before heading to the front desk.