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News: Pre/Post Hurricane info for Timeshares/Resorts

taterhed

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I'm starting this thread to serve as a single point for reporting specific news, closures and other information concerning timeshares, resorts, airports etc.. affected by the hurricane Irma.

I'm hoping to post and collect mostly factual information that might have a specific impact on Tuggers who are directly affected by the storm. Info such as:

Resort status: Open, closed, expected to re-open, closed UFN etc...
Airport status: ditto
Food, water electricity status
Pictures, videos of the resort area/airport
Reservation information
Shortages or vacation resources unavailable due to damage or conditions

I hope this helps all; we too have an upcoming vaca that may be cancelled.

My best wishes to all those affected for safety, comfort and a return to normalcy.
 

taterhed

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taterhed

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Florida Emergency Information Line -- 800-342-3557

The Florida Emergency Information Line (FEIL) is a toll-free hotline activated at the time of an emergency to provide an additional resource for those in Florida to receive accurate and up-to-date information regarding an emergency or disaster situation impacting the State of Florida.

FEIL line is currently activated and available 24 hours/7 days a week.

Marriott Vacation Club's Crisis Information hotline: (800-306-9506) (thanks SueDonJ)

Walt Disney World’s hurricane policy (Hilton Head and Vero too!):https://disneyworld.disney.go.com/faq/hurricane-policy/warning-issued/
 
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taterhed

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Last edited:

taterhed

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taterhed

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Based on recent videos, pics and reports, resorts on ST Martin and St Barths should be considered closed until otherwise reported: Heavy flooding and damage at the ports and sea level areas. Higher elevations unknown. Initial reporting only....
 

Gaozhen

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Based on recent videos, pics and reports, resorts on ST Martin and St Barths should be considered closed until otherwise reported: Heavy flooding and damage at the ports and sea level areas. Higher elevations unknown. Initial reporting only....

We're watching and hoping for our two resorts, and the people we've gotten to know (of course everyone as well!) to come out ok on SXM. Things there look awful. It's heartbreaking.

[link]https://twitter.com/search?q=st.+maarten+irma&ref_src=twsrc^google|twcamp^serp|twgr^search[/link]

[linkhttp://www.express.co.uk/news/weather/850691/Hurricane-Irma-path-track-models-update-St-Martin-devastation-video[/link]

"The National Hurricane Center holds Irma’s max sustained winds at 185 MPH, with Hurricane Irma now the strongest storm in the recorded history of the Atlantic Ocean."

[link]http://www.mirror.co.uk/news/world-news/world-famous-princess-juliana-st-11122605[/link]
 

SueDonJ

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Marriott Vacation Club's Crisis Information hotline: (800-306-9506) (thanks SueDonJ) ...

I just called to check for updates on South Florida. As the storm nears anybody can call and follow the prompts to check on these or any other resorts in the storm's path.

Crystal Shores has a very short message that the resort is open and fully functioning; incoming guests should call the resort directly at 239-393-6800 for updates.

BeachPlace Towers, Villas at Doral, Pulse at South Beach, Ocean Pointe and Oceana Palms are all playing the same message updated as of 6PM Sep 5, that the resorts are currently open but they're monitoring the situation carefully following the Governor's State of Emergency Declaration. If mandatory evacuations are ordered the resorts will close. Check back for updates.

Owners/guests onsite now should be in touch with the resorts' front desks for updates and instructions. The recording specifically mentions that guests should take valuables and prescription drugs with them each time they leave their unit just in case closures are ordered while they're out.

Incoming guests should monitor the hotline and use these phone numbers for questions:
MVC Owners: Owner Services, 800-845-4226
Interval International Exchangers: II, 800-622-1747
Other Guests: MVC Customer Care, 800-860-9384
 
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taterhed

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For those who have travel plans to Orlando’s theme parks, here’s what you should know as Hurricane Irma is under officials’ watch.
At Universal Orlando Resort, the parks’ hours are operating as normal as they monitor the weather but visitors can reschedule or seek refunds, according to spokesman Tom Schroder.
Walt Disney World Resort policy allows people to reschedule or cancel their vacation packages and most room-only reservations without any fees if a hurricane warning is issued by National Hurricane Center for the Orlando area or a visitor’s residence within seven days of the traveler’s scheduled arrival, according to Disney’s website.
SeaWorld Orlando also has a “peace of mind” hurricane policy and will reschedule or refund vacation packages or park tickets without any fees, according to its website.
 

taterhed

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Int Luis Muñoz Marín
@AeroPuertoRico
Aeropuerto Internacional Luis Múñoz Marín de San Juan de Puerto Rico (TJSJ-SJU).

is ATC zero and essentially closed. There may be a few operations remaining...
 

SueDonJ

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... Incoming guests should monitor the hotline and use these phone numbers for questions:
MVC Owners: Owner Services, 800-845-4226
Interval International Exchangers: II, 800-622-1747
Other Guests: MVC Customer Care, 800-860-9384

FYI, today's message on the Marriott Vacation Club owners' homepage: "We are currently monitoring Hurricane Irma. Our Florida and South Carolina resorts that may be affected by the storm are taking the appropriate precautions, but all resorts remain open and fully-operational at this time. As always, the safety and security of our Owners, guests and associates is a top priority. For more information, please call the resort hotline at (800)-306-9506."
 

Fredward

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We have an Encore package and 2 extra nights (DC points) booked for Barony Beach starting the 16th. When I saw that American had added CHS to their travel alert though 9/17, I called MVCI to see if we could reschedule. The agent wasn't helpful (I'm being really kind) and said that as of now, the reservation is set. She suggested we wait and see what happens in the next several days and that I could call back at a later date. When I said Monday? she said no, they're closed on Monday, how about Wed. or Thurs and see what decision was made from the corporation. Not a happy camper- a different tone would have made a huge difference.:(
 

DeniseM

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Harborside at Atlantis (Paradise Island, Bahamas)

lmportant Notice about Hurricane Irma

We are closely monitoring Hurricane Irma. Currently, Nassau/Paradise Island (Northwestern Bahamas) is under a Hurricane Warning. Please contact your airline directly for flight updates as airports will close once conditions deteriorate and safe travel will not be possible. Currently all activities at Harborside Resort at Atlantis and Atlantis, Paradise Island are operating as normal.
 

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lmportant Notice about Hurricane Irma

We are closely monitoring Hurricane Irma. Currently, Nassau/Paradise Island (Northwestern Bahamas) is under a Hurricane Warning. Please contact your airline directly for flight updates as airports will close once conditions deteriorate and safe travel will not be possible. Currently all activities at Harborside Resort at Atlantis and Atlantis, Paradise Island are operating as normal.


"Normal", can you say delusional..
 

DeniseM

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Ye$ - delu$ional
 

LisaH

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Ye$ - delu$ional
LOL! We have a pending trip to Harborside next Fri, so I do hope the resort will be spared the wrath of hurricane Irma. :)
Called airline today and rescheduled our flights to avoid Miami. Of course if Nassau gets hit, then I have to call again and cancel the trip.
 

DeniseM

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This is the notice on the WSJ website - We have all seen the pictures - Why does it not say that the resort is closed???

Important Notice about Hurricane Irma

Due to Hurricane Irma, both The Henry E. Rohlsen Airport on St. Croix and The Cyril E. King Airport on St. Thomas are closed. Additionally, the US Coast Guard has closed all ports in the USVI. We anticipate the ports will be closed 4-5 days. We will continue to provide updates on both the reopening of the ports and the airports.[/ident]​
 

gpuzio

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Does anyone have any specific information on the damage to the Flamingo and Royal Palm resorts on St. Martin beyond the Diamond statements?
 

Miss Marty

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legalfee

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This is a message from the regional director about Bluebeards Beach Club St Thomas:

Good evening board members,

I just talked to Leah and thank goodness Jose and everyone is doing well including our guests… here are few highlights directly from Leah:

The unit buildings have held up very well during the storm especially A and B (believe it or not) other building are experiencing some flooding

Our Lobby building is completely destroyed as well as housekeeping base, tennis court and the restaurant

The Water pump exploded and currently the resort has no water

The pool, bbq areas and gift shop are badly damaged

The generators are functioning well and we have power in the units

The report about the staff connecting with the guest and providing meals was accurate as everyone has been supporting one another emotionally and assisting as much as they can including our resort business partners

Overall the condition of the resort is in bad shape except for the unit buildings

I am thankful that everyone is doing well as we can always restore the physical structure…

I will keep you posted once I head more details tomorrow.

Thank you all again for your support and prayers!

Here are links to some pictures but you must be a member of the BBC Yahoo group to see.

https://groups.yahoo.com/neo/groups/BluebeardsBeachClub/files/2017 Hurricane Irma/Damage Pics1.pdf

https://groups.yahoo.com/neo/groups/BluebeardsBeachClub/files/2017 Hurricane Irma/Damage Pics2.pdf
 

lizap

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This is the notice on the WSJ website - We have all seen the pictures - Why does it not say that the resort is closed???

Important Notice about Hurricane Irma

Due to Hurricane Irma, both The Henry E. Rohlsen Airport on St. Croix and The Cyril E. King Airport on St. Thomas are closed. Additionally, the US Coast Guard has closed all ports in the USVI. We anticipate the ports will be closed 4-5 days. We will continue to provide updates on both the reopening of the ports and the airports.[/ident]



Denise, I agree -totally don't understand this..
 

Bxian

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I just called to check for updates on South Florida. As the storm nears anybody can call and follow the prompts to check on these or any other resorts in the storm's path.

Crystal Shores has a very short message that the resort is open and fully functioning; incoming guests should call the resort directly at 239-393-6800 for updates.

BeachPlace Towers, Villas at Doral, Pulse at South Beach, Ocean Pointe and Oceana Palms are all playing the same message updated as of 6PM Sep 5, that the resorts are currently open but they're monitoring the situation carefully following the Governor's State of Emergency Declaration. If mandatory evacuations are ordered the resorts will close. Check back for updates.

Owners/guests onsite now should be in touch with the resorts' front desks for updates and instructions. The recording specifically mentions that guests should take valuables and prescription drugs with them each time they leave their unit just in case closures are ordered while they're out.

Incoming guests should monitor the hotline and use these phone numbers for questions:
MVC Owners: Owner Services, 800-845-4226
Interval International Exchangers: II, 800-622-1747
Other Guests: MVC Customer Care, 800-860-9384

Crystal Shores is probably closed due to mandatory evacuation of Marco Island: http://cityofmarcoisland.com/index.aspx?page=22&recordid=1239&returnURL=/index.aspx.
 

SueDonJ

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Space Coast Laurie

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The Resort on Cocoa Beach is under mandatory evacuation (no surprise there).
 
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