StevenTing
TUG Member
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This afternoon I was planning the remainder of my trips for 2020 and 2021. Previously I had booked Newport for August 2020. One of our plans was to use our week in Ko Olina in June 2021 and then add on a week on Big Island right after. But then we got this great idea to book Shadow Ridge in April 2020 for Spring Break. Everything was all booked up but when I refreshed, there it was.
I snagged it and put it on hold. But, to make everything work and to make sure I had enough points to book Big Island in 2021, I needed to cancel Newport. Called in and canceled my week. I began filling out everything else for Shadow ridge, entered in names, and the clicked the check box regarding 60 days, etc. Hit submit, and then Error, and panic.
I refresh the page, but the week was now gone. The only thing that was available was a studio. Waited about 5 minutes, still nothing. Told my wife we lost the week. Then I decided to call the Presidential line.
I explained to Thomas what happened. He was able to find the week and book it for me. He said I was very lucky, and I knew it. I think after the error, the system still had the week on hold, as that's where I had it originally while I searched the other resorts in Palm Desert. I'm guessing when I refreshed the page, it probably reset the timer on the hold, but at the same time disassociated from my account.
There are times I hate Marriott's IT infrastructure but I'm glad the Vacation Advisors are able to make up where there are shortcomings.
Next thread will be what to do at Shadow Ridge with Kids. Stay Tuned.
I snagged it and put it on hold. But, to make everything work and to make sure I had enough points to book Big Island in 2021, I needed to cancel Newport. Called in and canceled my week. I began filling out everything else for Shadow ridge, entered in names, and the clicked the check box regarding 60 days, etc. Hit submit, and then Error, and panic.
I refresh the page, but the week was now gone. The only thing that was available was a studio. Waited about 5 minutes, still nothing. Told my wife we lost the week. Then I decided to call the Presidential line.
I explained to Thomas what happened. He was able to find the week and book it for me. He said I was very lucky, and I knew it. I think after the error, the system still had the week on hold, as that's where I had it originally while I searched the other resorts in Palm Desert. I'm guessing when I refreshed the page, it probably reset the timer on the hold, but at the same time disassociated from my account.
There are times I hate Marriott's IT infrastructure but I'm glad the Vacation Advisors are able to make up where there are shortcomings.
Next thread will be what to do at Shadow Ridge with Kids. Stay Tuned.