AlmostRetired
TUG Member
- Joined
- Jul 20, 2005
- Messages
- 1,328
- Reaction score
- 536
- Points
- 474
- Location
- Long Island, NY
- Resorts Owned
- Grande Ocean Platinum, 2 x Grand Chateau 3 Bedroom (annual, EOY Odd)
Day to day things on my account are changing. I was lifetime gold and platinum elite (for the last 7 years). My account showed me as lifetime platinum elite on Monday. It now longer shows a lifetime status. It went away soon after I combined my Starwood account. I am not going to try and figure out the day to day changes. At some point the dust will settle and I am confident it will be right or I can make it right. In the meanwhile since I am platinum elite earned from 2017, it shouldn't impact anything I do until it gets straightened out. Hard to be upset with IT because it is a huge change. It is hard to be upset with Customer Service for not knowing what is going on. Marriott's lack of training for Customer Service in preparation for the transition causes me to scratch my head and is harder for me to be understanding with.