nanceetom
TUG Member
We just called the Platinum elite line, and as has been discussed in this forum, there were the 5 or 6 prompts and a 20 minute wait to get an agent. When we were finally connected, there wasn't the recognition of the account as had been in the past. We had to change some rooms in Hawaii with dates and some point stays. She seemed totally confused and kept mentioning other stays we had and wanted to cancel wrong dates. My husband asked if she was with the platinum line, and she said that it was not working and probably would not continue to exist. After trying to explain what we needed done, we gave up and then called the Marriott Vacation Club who helped us.
We are Lifetime Plat members, and are wondering if this benefit is gone.....??? Any other changes to Lifetime members people are aware of?
We are Lifetime Plat members, and are wondering if this benefit is gone.....??? Any other changes to Lifetime members people are aware of?