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Marketplace email

Discussion in 'About the Rest of TUG' started by Jax44, Jun 9, 2018.

  1. Jax44

    Jax44 TUG Member

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    In the Marketplace, if I click on email in an ad, it just fades color but no window to email. Any suggestions?
     
  2. dayooper

    dayooper TUG Member

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    i got the message window to come up when I clicked the email button on an ad. Try reloading the page?

    Are you on a computer, tablet or phone. I brought it up no problem on my Mac. If it's a computer, try restarting it.
     
  3. Egret1986

    Egret1986 TUG Review Crew: Expert TUG Member

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    You have to do a copy and paste into your email. I believe TUG Brian recently posted the reasoning for this.
     
  4. Jax44

    Jax44 TUG Member

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    Ok.
    I was on my iPhone by the way, will try copy and paste.
    Thanks!
     
    dayooper likes this.
  5. TUGBrian

    TUGBrian Administrator

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    could you elaborate on what you are clicking on? the only link on an ad should say "contact this member" and bring up a contact window for you to fill out your information and send a message to the ad poster.

    do you perhaps mean you are reading a message and trying to reply to the email that sent the message? if doing this thru a browser it will perform whatever action your browser is configured to do when clicking on an email on a website. if you have not configured your browser (or phone) to utilize a default email program (gmail/hotmail/etc) clicking the link might not do anything and you would indeed need to copy and paste the email address into whatever email system you wish to use to reply.
     
  6. Jax44

    Jax44 TUG Member

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    Here is a screenshot:
    When I click on email, nothing happens.
    upload_2018-6-10_7-11-9.png upload_2018-6-10_7-11-9.jpeg
     
  7. TUGBrian

    TUGBrian Administrator

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    ah ok, that might be a browser issue or setting depending on what you are using to access the marketplace? did you say you were using a phone? if it wont let you click it at all, perhaps there is a security setting on your browser that thinks the link is spam or malicious or something? we always suggest trying to add tug2.com to the list of trusted sites or exceptions list to bypass things like that if you can.

    or just try a different browser to see if it works fine (thus at least narrowing down the issue to the original browser)

    clicking that link should bring up this popup window:

    upload_2018-6-10_13-23-51.png
     
  8. Jax44

    Jax44 TUG Member

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    Thanks
    I’ll try it on my computer
     
  9. Egret1986

    Egret1986 TUG Review Crew: Expert TUG Member

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    I don't get that pop-up window. Ok, browser issue, I guess. I thought that's just the way you had to do it. Copy and paste in email.
     
  10. dioxide45

    dioxide45 TUG Review Crew: Veteran TUG Member

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    I don't think there is a way to copy and paste the email because the email address never shows.
     
  11. silentg

    silentg TUG Review Crew: Expert TUG Member

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    When I have done this, a message shows on the post that says
    Your message has been sent.
     
    TUGBrian likes this.
  12. Egret1986

    Egret1986 TUG Review Crew: Expert TUG Member

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    You are correct, sir!

    Okay, my issue is different and it may or may not be an issue.

    I don't normally send messages for listings. I normally receive messages for my listings. When I go to click on the email address of the sender, then I have to copy and paste it into my email.

    Nevermind. I'm off-topic for this thread. :)
     
  13. dioxide45

    dioxide45 TUG Review Crew: Veteran TUG Member

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    Yes, in those cases where you are responding to inquiries you need to copy and paste the email.
     
  14. TUGBrian

    TUGBrian Administrator

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    actually you can configure your browser to auto-open your email when you click on an email link within the browser...its just never configured by default because your computer likely doesnt know what email client you use!

    for example

    https://support.procore.com/faq/how...rowsers-default-email-client-for-mailto-links
     
    Jax44 and Egret1986 like this.

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