RussellSun
TUG Member
- Joined
- Oct 23, 2017
- Messages
- 141
- Reaction score
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- 78
RussellSun - did you buy an actual unit or just the Trial Package? I cannot tell from your post. You have several thoughts running in the same paragraph.
Rooms are assigned on your equity value - $$$ that you have spent to get to the level you currently own. There is a pretty complicated method that also includes how long you have owned with them. There are 3 levels of ownership at the Grand Luxxe depending on these factors. As someone who has owned numerous units at all levels of Mayan World since 1999, I think that it is a fair enough system for owners. Someone with multiple weeks will get the better room assignments than someone with one week.
Yes, we own Grand Luxxe owners. We have not yet been back as a Grand Luxxe owner yet. We had a bad experience when we purchased our Grand Luxxe but purchased it anyway due to the Grand Luxe's reputation and the units are beautiful. We hope we will have a better experience on our upcoming trips. We have several trips scheduled in high season. We hope we will be treated better than on our initial trip, when we were not yet owners. The negative experience with the sales team is still fresh on our minds. We are afraid and cautious by the way Vidanta operates for many reasons.
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