TUG MEMBERS: Joining TUG does not automatically register you as a user of the TUG Bulletin Board. You must register yourself.


*ads are disabled when logged in as a member*
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.
  2. The TUGBBS forums are completely free and open to the public and exist as the absolute best place for owners to get help and advice about their timeshares for more than 24 years!

    Join tens of thousands of other owners just like you here to get any and all Timeshare questions answered!
    Dismiss Notice
  3. Sign up to get the TUG Newsletter for free! Join tens of thousands of other owners who get this every week! Latest resort reviews and the most important topics discussed by owners during the week!
    Dismiss Notice
  4. TUG is trying out a new program that will trade you a TUG membership for a Timeshare resort review if you are an expired member, or even just a guest here on the forums!

    Read more here
    Dismiss Notice
  5. Our official "end my sales presentation early" T-shirts are available again! Also come with the option for a free membership extension with purchase to offset the cost!

    Read more Here
    Dismiss Notice
  6. Follow the TUG Member Banner as it travels the world on vacation with Timeshare owners! Also sign up to get the banner sent to you so you can submit a photo of your vacation with the banner to share with TUG! Banner Thread
    Dismiss Notice
  7. A few of the most common links here on the forums for newbies and guests!
    Dismiss Notice

Lagunamar Theft - Take 2

Discussion in 'Vistana Signature Experiences (formerly Starwood)' started by okwiater, Jul 5, 2018.

  1. okwiater

    okwiater TUG Member

    Joined:
    Mar 9, 2010
    Messages:
    1,492
    Likes Received:
    134
    Trophy Points:
    148
    Resorts Owned:
    WKV 2B Plat+ (x2)
    WSJ 3B Plat+ (VGV/BV)
    WLR 2B Plat+ Oceanside
    SMV 2B Plat+
    Sheraton Flex (x2)
    @Smithsingeneva reported a theft of two phones at Lagunamar a couple weeks ago (https://tugbbs.com/forums/index.php?threads/lagunamar-theft.275490/).

    We are staying at Lagunamar now in several rooms and have experienced some suspicious activity in multiple rooms as well as a theft.

    One of our rooms has had wallets rifled through, cash lifted (they left two $20’s but there was $100+ in the wallet), and credit cards outright stolen. Fraudulent charges started showing up within 2 days. That same room has had a “mid-week tidy” performed 3 days in a row now. We interrupted the third “maid” standing next to the bedside table and had him stay in the room while we called security.

    Meanwhile, in another room, “security” made an unannounced visit to “check the deadbolts and secure the slide latch.” Upon checking the latch, the three screws which secure it to the doorframe had been loosened so that it floats freely away from the doorframe.

    We are owners here and love the resort, as well as the vast majority of people who work and live here. However, we wanted to post this as a heads-up that this seems to be beyond a single isolated incident. Even if you don’t have a mid-week tidy scheduled, you should secure all your valuables every time you leave the room.
     
  2. Sea Six

    Sea Six TUG Member

    Joined:
    Oct 15, 2005
    Messages:
    2,652
    Likes Received:
    130
    Trophy Points:
    249
    Location:
    Marco Island, FL
    Pack your nanny-cams until this gets resolved!
     
  3. DeniseM

    DeniseM Moderator

    Joined:
    Jun 6, 2005
    Messages:
    51,865
    Likes Received:
    1,539
    Trophy Points:
    1,073
    Why not just use the safe??? :shrug:
     
    controller1 and Moparman42 like this.
  4. DannyTS

    DannyTS TUG Member

    Joined:
    Mar 24, 2018
    Messages:
    404
    Likes Received:
    74
    Trophy Points:
    53
    Location:
    Eastern Canada
    I agree, this issue has to be resolved.
     
  5. okwiater

    okwiater TUG Member

    Joined:
    Mar 9, 2010
    Messages:
    1,492
    Likes Received:
    134
    Trophy Points:
    148
    Resorts Owned:
    WKV 2B Plat+ (x2)
    WSJ 3B Plat+ (VGV/BV)
    WLR 2B Plat+ Oceanside
    SMV 2B Plat+
    Sheraton Flex (x2)
    We do use the safe for extreme valuables (I.e. expensive jewelry, laptops, passports, etc.) but don’t always lock away petty cash, kids’ iPads, etc. unless a mid-week tidy is scheduled since access to these items is needed frequently.

    Also, using the safe doesn’t address the safety issue related to the loosened slide latch.
     
  6. okwiater

    okwiater TUG Member

    Joined:
    Mar 9, 2010
    Messages:
    1,492
    Likes Received:
    134
    Trophy Points:
    148
    Resorts Owned:
    WKV 2B Plat+ (x2)
    WSJ 3B Plat+ (VGV/BV)
    WLR 2B Plat+ Oceanside
    SMV 2B Plat+
    Sheraton Flex (x2)
    I agree with this — pack a nanny cam for peace of mind until Vistana catches the perpetrators and resolves the issue.
     
  7. taterhed

    taterhed TUG Member

    Joined:
    Sep 28, 2011
    Messages:
    3,632
    Likes Received:
    1,106
    Trophy Points:
    248
    Location:
    Virginia
    Resorts Owned:
    pending Westin WKORV OFD
    Marriott's Grande Vista
    Worldmark x2
    Why not just contact the GM and let them know that you're going to publish this on Facebook and youtube if they don't get their act together.

    so sad.
     
  8. okwiater

    okwiater TUG Member

    Joined:
    Mar 9, 2010
    Messages:
    1,492
    Likes Received:
    134
    Trophy Points:
    148
    Resorts Owned:
    WKV 2B Plat+ (x2)
    WSJ 3B Plat+ (VGV/BV)
    WLR 2B Plat+ Oceanside
    SMV 2B Plat+
    Sheraton Flex (x2)
    Yeah, it’s sad, but I’m not really one to threaten or issue ultimatums. They clearly have a bad egg or two on staff and need to figure it out. Vistana monitors this forum and by posting they are being made aware of the issue.
     
    taterhed likes this.
  9. taterhed

    taterhed TUG Member

    Joined:
    Sep 28, 2011
    Messages:
    3,632
    Likes Received:
    1,106
    Trophy Points:
    248
    Location:
    Virginia
    Resorts Owned:
    pending Westin WKORV OFD
    Marriott's Grande Vista
    Worldmark x2
    You're right of course. It just burns me up. A really nice resort can be trashed with just a few complaints.
    Certainly this seems quite concerning.

    Hope it goes well from here.
     
    T-Dot-Traveller likes this.
  10. VacationForever

    VacationForever Tug Review Crew: Rookie TUG Member

    Joined:
    Dec 5, 2010
    Messages:
    7,262
    Likes Received:
    1,668
    Trophy Points:
    298
    Location:
    Somewhere Out There
    Thank you for reporting this. I typically lock away my laptop, tablet and valuables in the safe. Sometimes we do leave cell phone in the room to charge when we leave for a short period of time. This is a good reminder to all to be vigilant. But often we cannot lock away a large laptop.
     
  11. Ken555

    Ken555 Tug Review Crew: Rookie TUG Member

    Joined:
    Jun 7, 2005
    Messages:
    8,740
    Likes Received:
    141
    Trophy Points:
    298
    Location:
    Los Angeles
    Resorts Owned:
    Westin Kierland
    Sheraton Desert Oasis
    I believe all of our resorts have large safes. I’ve had no issue with locking up my 15” laptop.


    Sent from my iPad using Tapatalk
     
  12. controller1

    controller1 TUG Member

    Joined:
    Aug 14, 2017
    Messages:
    253
    Likes Received:
    106
    Trophy Points:
    68
    Location:
    Baton Rouge, LA
    Resorts Owned:
    Westin Nanea OF
    Westin KORVN OF
    Westin FLEX
    Same here. Insert in safe short side and then turn around once inside!
     
  13. VacationForever

    VacationForever Tug Review Crew: Rookie TUG Member

    Joined:
    Dec 5, 2010
    Messages:
    7,262
    Likes Received:
    1,668
    Trophy Points:
    298
    Location:
    Somewhere Out There
    My husband uses a humongous gaming machine... it does not fit...
     
  14. Ken555

    Ken555 Tug Review Crew: Rookie TUG Member

    Joined:
    Jun 7, 2005
    Messages:
    8,740
    Likes Received:
    141
    Trophy Points:
    298
    Location:
    Los Angeles
    Resorts Owned:
    Westin Kierland
    Sheraton Desert Oasis
    Then he should get a lock for it and secure it that way. I travel with one and occasionally use it. A “humongous gaming machine” is atypical and no one would objectively fault a resort for not having a safe large enough for it.


    Sent from my iPad using Tapatalk
     
  15. VacationForever

    VacationForever Tug Review Crew: Rookie TUG Member

    Joined:
    Dec 5, 2010
    Messages:
    7,262
    Likes Received:
    1,668
    Trophy Points:
    298
    Location:
    Somewhere Out There
    I often tell him to leave that thing at home as he should give himself a break from his habit, ahem... addiction, when he is travelling. :) He does not want to use a cable lock. He is one who is very trusting of housekeeping or maintenance people, and I have to take his tablet from him to lock up in the safe when we leave the room.
     
    controller1 and taterhed like this.
  16. dioxide45

    dioxide45 TUG Review Crew: Veteran TUG Member

    Joined:
    May 20, 2006
    Messages:
    25,292
    Likes Received:
    1,262
    Trophy Points:
    398
    Location:
    Ohio
    Resorts Owned:
    Marriott's Grande Vista
    Marriott's Harbour Lake
    SVV - Bella
    SVV - Key West
    You could also lock items in your suitcase. We take a bicycle lock and lock the suitcase to something fixed. Not a surefire fix, but prevents the quick grab and go.
     
    clifffaith likes this.
  17. Rman

    Rman TUG Member

    Joined:
    Aug 8, 2015
    Messages:
    17
    Likes Received:
    0
    Trophy Points:
    36
    Location:
    Vancouver
    I have a feeling with three mid week tidy's that some of the upper level housekeeping staff are in on it as well,
    especially if they let the maid go etc...,
     
  18. maddog497

    maddog497 Guest

    Joined:
    Dec 30, 2011
    Messages:
    187
    Likes Received:
    38
    Trophy Points:
    88
    This is very disappointing.

    I guess we are very nieave as we didn't lock up our cell phones, laptop or tablet last time we were there and we got a card left in our room stating security had been called during the cleaning to ensure everything was ok. (That's not 100% what it said but you get the drift).

    We absolutely locked up money or other valuables.

    I was thinking the other post may have been an exception but if this is twice in a short period of time with just tuggers, how many has it happened to that we don't know about?

    Hopefully someone high enough up will address this or maybe someone will have to get caught red handed, or even on video to bring this to an end.

    Sent from my Redmi 5 Plus using Tapatalk
     
  19. dsmrp

    dsmrp TUG Member

    Joined:
    Feb 28, 2014
    Messages:
    789
    Likes Received:
    150
    Trophy Points:
    78
    Location:
    MI Washington
    Resorts Owned:
    Sheraton Vistana, Waikoloa Bay Club
    Yes disappointing to hear of multiple thefts. We liked Lagunamar a lot on our sole stay.

    DH is pretty meticulous about putting everything of value in the safe if we're leaving unit, including documents with personal info. LOL we make it all fit.
    We don't bring high end stuff, but still don't want to present temptations to housekeeping.
     
    Tucsonadventurer and klpca like this.
  20. okwiater

    okwiater TUG Member

    Joined:
    Mar 9, 2010
    Messages:
    1,492
    Likes Received:
    134
    Trophy Points:
    148
    Resorts Owned:
    WKV 2B Plat+ (x2)
    WSJ 3B Plat+ (VGV/BV)
    WLR 2B Plat+ Oceanside
    SMV 2B Plat+
    Sheraton Flex (x2)
    I wanted to post an update.

    Security met with us and explained that we have received multiple cleanings on this particular room because it was part of an Explorer package. I didn’t realize that daily housekeeping was part of the package but apparently it’s treated like a hotel rather than ownership stay. That made us feel much better that the thefts are likely due to the actions of a single individual rather than representative of a more widespread issue. In any case, they are interviewing each of the staff who accessed the room and we are satisfied with their handling of the situation.

    On the other room with the compromised slide latch, a maintenance team showed up to make a repair and it is now secure to the doorframe.
     
    dsmrp, Ken555, controller1 and 2 others like this.
  21. davidvel

    davidvel TUG Member

    Joined:
    May 9, 2008
    Messages:
    2,773
    Likes Received:
    424
    Trophy Points:
    268
    Location:
    No. Cty. San Diego
    Resorts Owned:
    Marriott Shadow Ridge (Villages)
    Once someone gets a video, it can go viral on social media, and only then will the world care. :D
     
    maddog497 likes this.
  22. T-Dot-Traveller

    T-Dot-Traveller TUG Member

    Joined:
    Jun 10, 2015
    Messages:
    1,371
    Likes Received:
    369
    Trophy Points:
    118
    Location:
    Canada
    Resorts Owned:
    Mayan Palace Regency
    DAILY cleaning & housekeeping is standard at many Mexican Timeshares .
    Vidanta has it at ALL brands - from Sea Garden to Grand Luxe .

    When we exchanged into Raintree Club Regina in Cancun ( 2015) the suite was fully cleaned daily .

    Daily complete towel replacement is included in housekeeping as well.

    IMO - the housekeeping staff at Mexican Timeshares should be tipped - based on the
    service . We generally do 800 pesos a week / about $ 6 USD per day .
    ( based on daily service )
     
    Last edited: Jul 6, 2018
  23. dioxide45

    dioxide45 TUG Review Crew: Veteran TUG Member

    Joined:
    May 20, 2006
    Messages:
    25,292
    Likes Received:
    1,262
    Trophy Points:
    398
    Location:
    Ohio
    Resorts Owned:
    Marriott's Grande Vista
    Marriott's Harbour Lake
    SVV - Bella
    SVV - Key West
    At Lagunamar they only offer mid week tidy for timeshare stays. Daily housekeeping is included if staying on a reservation booked through Westin or Starwood websites (cash or SPG points).
     
  24. okwiater

    okwiater TUG Member

    Joined:
    Mar 9, 2010
    Messages:
    1,492
    Likes Received:
    134
    Trophy Points:
    148
    Resorts Owned:
    WKV 2B Plat+ (x2)
    WSJ 3B Plat+ (VGV/BV)
    WLR 2B Plat+ Oceanside
    SMV 2B Plat+
    Sheraton Flex (x2)
    And Explorer packages, apparently!
     
  25. Ken555

    Ken555 Tug Review Crew: Rookie TUG Member

    Joined:
    Jun 7, 2005
    Messages:
    8,740
    Likes Received:
    141
    Trophy Points:
    298
    Location:
    Los Angeles
    Resorts Owned:
    Westin Kierland
    Sheraton Desert Oasis
    I think I read about this some years ago and the thinking was that this was to improve the chances of a developer purchase. Every little bit helps when you’re selling lemons.


    Sent from my iPad using Tapatalk
     

Share This Page