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Kitchen Size

Discussion in 'Exchanging' started by dogfeet, Apr 8, 2018.

  1. dogfeet

    dogfeet TUG Member

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    If a confirmation from RCI shows the unit I have exchanged into as a full kitchen can the resort move me into a partial kitchen? Both units have the same number of bedrooms.

    Thanks
     
  2. Passepartout

    Passepartout TUG Review Crew: Veteran TUG Member

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    I think that if your confirmation says full kitchen, that's pretty much a guarantee. A confirmation is just that.
     
  3. dogfeet

    dogfeet TUG Member

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    The rest of the story is that the resort I checked into on Friday did switch me to a partial instead of a full kitchen. I guess I will know better to say something next time. (The bigger disappointment was that I was switched from a lake front room to a lake view room about a quarter mile away. I know the resort has a right to do this, but don't like it much.)
     
  4. DeniseM

    DeniseM Moderator

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    Did you call RCI and tell them that you only got a partial kitchen? You should! You might get some compensation.
     
  5. Dori

    Dori TUG Review Crew: Veteran TUG Member

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    I totally agree with Denise and Passepartout. Call RCI immediately, as well as speaking to the front desk. A full kitchen unit should never be changed to a partial kitchen.

    Good luck!

    Dori
     
    Last edited: Apr 8, 2018
  6. vacationhopeful

    vacationhopeful TUG Review Crew: Rookie TUG Member

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    Did you checkin late? Sounds like someone complained and got your unit both because of the small kitchen AND the view.
     
  7. taterhed

    taterhed TUG Member

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    View is not guaranteed, (unless specifically stipulated) but occupancy and major amenities (kitchen or loft vs single etc...) shouldn't be arbitrarily sub'd.

    I agree: Give RCI a call. You paid good money and didn't get what you paid for.
     
    moonstone likes this.
  8. Passepartout

    Passepartout TUG Review Crew: Veteran TUG Member

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    After your first post, I mistakenly assumed you had just made the reservation and were asking for planning purposes. Had I held a confirmation and the resort downgraded ANY major components (# of bedrooms, view, kitchen, floor- that were stipulated in the confirmation) I'd have been on the phone with RCI while standing at the desk. They'd have provided what was reserved or pay me some cash.

    Sorry for the misunderstanding.

    Jim
     
    moonstone likes this.
  9. dogfeet

    dogfeet TUG Member

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    Thanks for all your helpful input. I made this reservation last minute on March 17. I called RCI to check on the unit number and when I found where the unit was located I confirmed the unit. However, the unit # nor view were !listed on the reservation. So resort did have right to change me.

    The building I was supposed to trade into is closed for renovations. (It seems like they would have known this 3 weeks ago.). Front desk told me I was getting an upgrade with the new unit. Front desk only open Thursday to Sunday. I should have said something after seeing the unit, bud did not.
     
  10. taterhed

    taterhed TUG Member

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    Ah, the famous 'upgraded' unit.

    Which turns out to be a newly 'refurbished' unit that is smaller, no kitchen and different building.

    I've seen that before in hotels, rentals etc....
    It's the classic excuse with whipped cream on top
     
  11. Jan M.

    Jan M. Guest

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    Your reservation confirmation was for a full kitchen and that is what you should have. As OP said view and location can be changed but the number of bedrooms and full kitchen should never be changed. It doesn't matter when you made the reservation.

    That being said sometimes the resort screws up or there are problems with units being out of order. However you don't have to accept the resort making their problems your problem without compensation. In our past experience in a situation like this if you call RCI they should give you your exchange fee and points back.
     
  12. Passepartout

    Passepartout TUG Review Crew: Veteran TUG Member

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    Since the desk is not open, and you checked in on Friday- I'm guessing you'll check out next Friday. There is probably not anything RCI can do. If you'd raised the alarm when you checked in- or at least the next morning, maybe some accommodation could be made, but now there is no way to make amends, or for RCI to even verify what was done in order to issue your points & exchange fee back. But I'd still try. You have nothing to lose by calling RCI and making a case that you were moved to a sub-standard unit, in crummy location and had to take your family out to several meals due to the incomplete kitchen. It's worth a shot, anyway.

    Jim
     
  13. PrairieGirl

    PrairieGirl TUG Member

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    Don't know about RCI, but over the years II has twice given us a week back after we returned home for "issues" we encountered while on our exchange. The first time was when we took a bus 5 hours from the airport to our resort in Guatemala because the confirmation clearly stated that rental cars were available on site and they weren't (or anywhere near) causing us to have to take taxis the entire week, including up to Tikal! The second was in St. Kitts when the water was supposed to be off for an afternoon which turned out to be 3 days, including our day of departure. We schelpped water from the pool in our waste paper baskets up two flights of stairs so that we could flush the toilet and finally used the pool to bathe in as well. I'd try getting another week/points back from RCI instead of asking for any monetary compensation. There is an upside for them because it doesn't require adjusting anything that is already entered in their system and then they will get another exchange fee from you when you use that week. Good luck!
     
  14. moonstone

    moonstone TUG Member

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    I agree with Rob (taterhed) in that you should have called RCI as soon as you walked into the unit & discovered the wrong kitchen size. RCI has been a great help to us the 3 times we've had to call them due to problems at check-in.

    We had a confirmation for a 1 bedroom, full kitchen, at a Daytona Resort and were given a studio with a mini kitchen. I called RCI on the phone in the unit to explain the situation, then RCI called the front desk and told them they had to give us what it said on our confirmation. Another time the resort (Westgate) had no record of our confirmation. After waiting for hours for RCI & Westgate to sort it out we were given an upgraded/larger unit.

    Every time we check into a timeshare (or hotel room) we always go and inspect the room before taking any of our stuff inside. You should be given what is on your confirmation, as far as kitchen size or number of bedrooms, but as others have said the view isn't usually stated nor guaranteed.

    ~Diane
     
  15. dogfeet

    dogfeet TUG Member

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    On doing some further checking I discovered that the building we were moved from also has partial kitchens. However, my RCI confirmation does have a full kitchen listed. It appears both RCI and the resort messed up.

    I know I should have said something right away when I discovered the problem. My wife wanted me to do so and I should have listened to her input.☺
     
  16. Passepartout

    Passepartout TUG Review Crew: Veteran TUG Member

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    Always listen to your wife. Happy wife= Happy life. :) I'd still make a run at getting RCI to refund at least some of what the exchange cost you.
     
    taterhed likes this.
  17. brianfox

    brianfox TUG Member

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    But not a very long life.
    Obituary: Alan King, Survived by his wife.
    Google it. Funniest thing you will ever hear.
     
  18. Jan M.

    Jan M. Guest

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    It isn't too late to still call RCI. You haven't missed your window of opportunity just because you didn't call right away. When you call don't act like you don't really expect them to do anything for you just because it took you a few days to figure out what to do. You are on vacation! I will be very, very surprised if they don't give you your points or TPU's back and a credit for the exchange fee.
     
  19. dogfeet

    dogfeet TUG Member

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    Update: Rci did give me back my week - TPU's. I also learned a good lesson: if you have a concern say something right away. Resort indicated that they would have been willing to move me if I would have said something.

    Part of the problem occurred because this resort has few deposits into RCI. The resort is The Homestead in Glen Arbor, right on Lake Michigan.
     
    Jan M. likes this.
  20. Passepartout

    Passepartout TUG Review Crew: Veteran TUG Member

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    Under the circumstances, you did good. And learned something to boot.
     
  21. jehb2

    jehb2 TUG Member

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    Found it on YouTube. That was funny.
     

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