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Interval Liaison Feedback-If you interacted with Mark Delcampo please read

Discussion in 'Exchanging Timeshares' started by Panina, Nov 8, 2018 at 12:45 AM.

  1. Panina

    Panina TUG Review Crew: Expert TUG Member

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    It is great that Interval International provides a liaison for tug members. Mark Delcampo has always been very helpful when I have an issue. I hope II realizes what a great asset he is to their company and how much tug members appreciate him.

    I am wondering how many tuggers have had positive interaction with Mark.

    I am going to write a letter to Mark’s bosses telling them how happy I am with having him as a contact but was thinking that some tuggers might like to express their views too.

    My initial thought is if we have enough members who had great interaction with Mark, I can write a letter quoting all tugger remarks and reference them to this post. At minimum it will show Mark how much we appreciate him.

    Any other ideas?

    If you are comfortable showing your support for Mark just add a post.
     
    kwelty, Sunshine10 and TUGBrian like this.
  2. TUGBrian

    TUGBrian Administrator

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    it is always a good idea to give kudos to those in the industry who go above and beyond to help owners! sending feedback to II if you have had a great experience with the TUG liaison is a great idea!
     
    Sunshine10 likes this.
  3. mdurette

    mdurette TUG Member

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    Great idea - too often people take the time to complain, but not to praise.

    I have only had to reach out to Mark once.

    I purchased a Getaway that the resort could not find in their systems. After two weeks of back and forth between the resort and II CSR reps I reached out to Mark. Within a day he found the issue with the transmission of info between II and the resort it was corrected. Prompt, Efficient and professional service!
     
    kwelty, Panina and TUGBrian like this.
  4. bluehende

    bluehende TUG Review Crew: Veteran TUG Member

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    As I am not reluctant to complain I also very frequently give form al compliments. I would say that I am about 3/1 compliments/complaints. The interesting thing is I remember the compliments much more than the complaints.
     
    TUGBrian and Panina like this.
  5. Panina

    Panina TUG Review Crew: Expert TUG Member

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    Hgvc Eagles Nest, Hgvc Surf Club, Hgvc Indian River, Hgvc Anderson, Sunrise Bay & Club, Chetola, Gulf Tides, Jade Tree Cove, Banyan Resort, Blue Ridge Village
    anyone else?
     
  6. MabelP

    MabelP TUG Member

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    One time I did a retrade into Disneyland Paris for June 9, 2018 thinking it was for June 9, 2019. I was already confirmed into Timber Lodge for June 10, 2018. II was closed so I couldn't contact them. I sent an email to Mark and he called me the next morning. I was able to get my original week back. Thank you, Mark.
     
    Panina likes this.
  7. MabelP

    MabelP TUG Member

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    Another time I received a confirmation on December 24th. Again II was closed and would be closed on Christmas Day. I sent an email to Mark and the problem was resolved.
     
    Panina likes this.
  8. MabelP

    MabelP TUG Member

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    My third interaction with Mark was when a two bedroom unit at Maui Ocean Club became available a little after 8 PM (PST) one evening. I exchanged and clicked through paying the upgrade fee. A message appeared saying the hold time had expired. I started the exchange again and the same message appeared. Each time I started the exchange it said I had 18 minutes or 1394 minutes! I then took some screen shots and sent a note plus shots to Mark. With his help, I exchanged into a two bedroom at Maui Ocean Club.
     
    Last edited: Nov 10, 2018 at 8:14 AM
    Panina likes this.
  9. MabelP

    MabelP TUG Member

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    Mark is always extremely courteous, prompt and understanding. He is very knowledgeable in the workings of Interval International. I feel when he has given me answers to general questions on such subjects as EPlus or Late Deposits, his answers are the Bible. I always feel that I am being heard when I communicate with him. I truly trust him.
     
    Panina likes this.
  10. Panina

    Panina TUG Review Crew: Expert TUG Member

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    Perfectly said. I totally agree.
     
  11. Sugarcubesea

    Sugarcubesea TUG Member

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    He helped me out a few years back with an issue I had with my Quarter House deposit and he went out of his way to help me...
     
    Panina likes this.
  12. DaveNW

    DaveNW TUG Review Crew: Expert TUG Member

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    Slightly off topic: I was not aware Tug had an II Rep directly available. But as a brand new II member, it's great to know this is available. Does Mark answer general questions, too, or does he just solve issues?

    Dave
     
    lockewong likes this.
  13. lockewong

    lockewong TUG Member

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    As with Dave, I was snot aware of an II Rep who is a TUG member. I have had II Accommodations Certificates that expired because I was not aware of them since they were bonuses. Last year, I squeaked into a late reservation. This year, I am going to lose another. I was about to do the Exchange but no dates worked for me. How doe we contact him? As with Dave NW, can he guide us to make better usage of II? Or does he just trouble-shoot the glitches from trades. Thank you for this information.
     
  14. hudshut

    hudshut TUG Member

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    lockewong:

    I recommend that most new / inexperienced exchangers post / ask questions on this forum and they will be amazed at how much they can learn about the Art of Exchange.

    You should use the II customer service reps for most normal transactions. I will ask on TUG before I write to Mark unless I have a rather unusual situation; having said that, he will answer most any question you pose to him. I don't know his exact title, but he is a superb Customer Engagement Specialist.

    Regarding the ACs, II has been issuing complimentary ones to members rather frequently. I believe all members received the two I currently have with expiration dates of Dec 23, 2018 and February 10, 2019. I suspect that we will receive another one as soon as one expires.
    You may also have some ACs that were issued as a bonus for having deposited one of your weeks.
     
    Last edited: Nov 10, 2018 at 11:39 AM
    kwelty, Panina and lockewong like this.
  15. lockewong

    lockewong TUG Member

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    Dear Hudshut:

    Thank you for the advice. I know there have a been a lot of II certificates that I have not been able to manage and that is unusual for me. They were. bonus certificates for making a deposit. Nora
     
  16. Panina

    Panina TUG Review Crew: Expert TUG Member

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    I contact Mark when I tried customer service and they could not provide the help I needed.

    I also realize Mark works within the realms of II rules. If there is an issue that you need clarification on he will help if he can. He understands the system completely.
     
    Sugarcubesea, lockewong and DaveNW like this.
  17. BJRSanDiego

    BJRSanDiego TUG Member

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    Mark is a remarkable resource and is a huge asset for Interval.

    I have interacted with him a half dozen times and always find him to be courteous, professional and quite capable in getting problems fixed. I have had nothing but good experiences with him.
     
  18. Bubbie

    Bubbie Guest

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    How do you contact him? He sounds like an invaluable asset to all.
    What is his phone number and email?

    Thanks.
     
  19. Panina

    Panina TUG Review Crew: Expert TUG Member

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    This is the original post from Tugbrian

    “I have recieved notification today that Interval has created a special email address specifically for TUG members who need direct assistance with II questions/concerns/issues.

    tugmembers@intervalintl.com

    feel free to use this email for appropriate situations where perhaps the regular website or phone number is not getting you the information you need.”
     

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