TUG MEMBERS: Joining TUG does not automatically register you as a user of the TUG Bulletin Board. You must register yourself.


*ads are disabled when logged in as a member*
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.
  2. The TUGBBS forums are completely free and open to the public and exist as the absolute best place for owners to get help and advice about their timeshares for more than 24 years!

    Join tens of thousands of other owners just like you here to get any and all Timeshare questions answered!
    Dismiss Notice
  3. TUG started 25 years ago this month in 1993 as a group of regular Timeshare owners just like you!

    Check out our happy birthday post here: Happy Birthday TUG!
    Dismiss Notice
  4. TUG has now saved timeshare owners more than $10,000,000 dollars just by finding us in time to rescind a new Timeshare purchase! A truly incredible milestone!

    Read more here: TUG saves owners more than $10Million dollars
    Dismiss Notice
  5. Sign up to get the TUG Newsletter for free! Join tens of thousands of other owners who get this every week! Latest resort reviews and the most important topics discussed by owners during the week!
    Dismiss Notice
  6. TUG is trying out a new program that will trade you a TUG membership for a Timeshare resort review if you are an expired member, or even just a guest here on the forums!

    Read more here
    Dismiss Notice
  7. Our official "end my sales presentation early" T-shirts are available again! Also come with the option for a free membership extension with purchase to offset the cost!

    Read more Here
    Dismiss Notice
  8. Follow the TUG Member Banner as it travels the world on vacation with Timeshare owners! Also sign up to get the banner sent to you so you can submit a photo of your vacation with the banner to share with TUG! Banner Thread
    Dismiss Notice
  9. A few of the most common links here on the forums for newbies and guests!
    Dismiss Notice

Information from our Kings' Land "Owner's Update"

Discussion in 'Hilton Grand Vacations Club / HGVC' started by jnsrusty, Jul 4, 2018.

  1. jnsrusty

    jnsrusty TUG Member

    Joined:
    Jan 27, 2017
    Messages:
    49
    Likes Received:
    20
    Trophy Points:
    68
    Location:
    Southern California
    Resorts Owned:
    HGVC Marbrisa
    Well, we finally went to our first Owner's Update while staying here on the Big Island. We weren't sure if we wanted to waste our vacation time by sitting through a presentation, but we decided to accept the invitation and take the $100 gift certificate plus the 20% off activity card. After all, we are here for 12 days!

    The most surprising thing I learned from the presentation is that Hilton does not know if you purchased your timeshare through a developer or on the resale market. Their paperwork showed only the original deed price of our timeshare at MarBrisa which is much, much more than we paid resale. The funniest part of the presentation was when the sales person said you can only purchase a Hawaiian timeshare in Hawaii and that if we were interested, we should buy a timeshare today because for some reason, Hilton "underpriced" the Ocean Tower timeshares! I almost laughed in his face! The most informative thing I learned from the presentation is that HGVC has acquired another timeshare in NYC, which I assume is the Quin, and that they have also purchased the Turtle Bay Resort on the north side of Oahu. The sales person said that Turtle Bay will be converted into 50% hotel rooms and 50% timeshare units. I am really interested to hear if anyone else knows something about this.

    The final thing I learned about going to our first presentation is that all you have to do is mention that you bought your timeshare on the resale market and you are not interested in purchasing a timeshare any other way. As soon as we mentioned this, the sales manager said, 'Okay, I think we are done here. Let me get you signed out and we'll get your gift." Our "free" dinner at Sansei was delicious!! Thanks to all who have shared their experiences and given advice!
     
    Last edited: Jul 4, 2018
  2. alwysonvac

    alwysonvac TUG Lifetime Member

    Joined:
    Sep 11, 2005
    Messages:
    11,763
    Likes Received:
    659
    Trophy Points:
    548
    Blackstone purchased Grand Wailea and Turtle Bay this year.

    https://www.bizjournals.com/pacific...one-paid-287m-for-turtle-bay-resort-real.html
    https://www.bizjournals.com/pacific...e-to-buy-mauis-grand-wailea-resort-for-1.html
     
    CalGalTraveler likes this.
  3. linsj

    linsj TUG Review Crew: Veteran TUG Member

    Joined:
    Aug 20, 2006
    Messages:
    1,748
    Likes Received:
    54
    Trophy Points:
    258
    Location:
    Chicagoland
    Resorts Owned:
    HGVC
    <The most surprising thing I learned from the presentation is that Hilton does not know if you purchased your timeshare through a developer or on the resale market.>

    That's not [always] true. The last update I did, the sales lady knew I bought one of my deeds as resale.
     
  4. 1Kflyerguy

    1Kflyerguy TUG Review Crew: Rookie TUG Member

    Joined:
    Nov 20, 2012
    Messages:
    1,366
    Likes Received:
    150
    Trophy Points:
    173
    Location:
    San Jose, Ca
    Resorts Owned:
    HGVC Kings Land, Marriott Destination Club Points
    Seems odd that they would know about resale purchases some of the time and not others. In the today's environment of big data, you would expect they would make an effort to know, and alter the sales pitch accordingly.

    I had missed the purchase of the Grand Wailea, but do recall a lot of speculation about Turtle Bay adding about HGVC units. I think its possible, but until they announce it, won't really believe it.
     
    jnsrusty likes this.
  5. frank808

    frank808 TUG Member

    Joined:
    Jan 6, 2010
    Messages:
    1,714
    Likes Received:
    179
    Trophy Points:
    173
    Location:
    Beautiful Oahu
    They always knew that my deeds were purchased resale. One time they did not until I got to the presentation then it was mentioned that I bought resale and did not qualify for presentation. This was at hhv and a couple weeks ago at parc soleil I had to stop by the "parking" pass desk. They saw my account and just said here is your parking pass. Sad to see hgvc stoop to the hard sales tactics of Wyndham.

    Sent from my SM-N950U using Tapatalk
     
    jnsrusty likes this.
  6. dougp26364

    dougp26364 TUG Review Crew: Veteran TUG Member

    Joined:
    Jun 6, 2005
    Messages:
    12,250
    Likes Received:
    290
    Trophy Points:
    418
    If they actually convert some of the Turtle Bay units to timeshare units, it might give us reason to consider Oahu again.
     
    jnsrusty likes this.
  7. Talent312

    Talent312 Tug Review Crew: Rookie TUG Member

    Joined:
    Jul 4, 2007
    Messages:
    11,337
    Likes Received:
    1,342
    Trophy Points:
    498
    Location:
    North Florida
    Resorts Owned:
    HGVC x2 and Gatlinburg Town Square
    IME, they use the same playbook as every other TS sales division.
    But once in awhile, you run into a salesman with a lighter touch...
    It's what I call the "I'm burned out, so I don't care" approach.

    Knowing that you're resale may depend on how your account is coded.
    Maybe there's 'sposed to be a checkmark that's missing or overlooked.
    If they don't see it, they refer back to the original contract.
    .
     
    jnsrusty likes this.
  8. brp

    brp TUG Member

    Joined:
    Oct 23, 2007
    Messages:
    1,011
    Likes Received:
    215
    Trophy Points:
    273
    Location:
    Bay Area, CA
    This is a good point. We have three contracts from them, all resale. However we did, in the past, purchase from them. Then we sold it back and bought something else resale. Maybe the code that we were "direct" buyers is sticky and that's why we keep getting invited. When they have us there and actually look, the do know about the resales, because they comment on it without my saying anything. So, on one level they do know.

    Cheers.
     
    jnsrusty and CalGalTraveler like this.
  9. brp

    brp TUG Member

    Joined:
    Oct 23, 2007
    Messages:
    1,011
    Likes Received:
    215
    Trophy Points:
    273
    Location:
    Bay Area, CA
    Our trips are max 5 days (usually fewer) so it's definitely not worth our time.

    The only times we go now are when we get a great deal that is contingent upon a presentation.

    Just went to a Westin in Maui this way
    Later this year have a stay in NYC @$150 per night and a stay at Hyatt Carmel Highlands.

    Al have tours. All had/will have me wearing by TUG "end the presentation early" t-shirt :)

    Cheers.
     
    jnsrusty likes this.
  10. Sandy VDH

    Sandy VDH TUG Review Crew: Elite TUG Member

    Joined:
    Jun 6, 2005
    Messages:
    5,959
    Likes Received:
    723
    Trophy Points:
    398
    Location:
    Houston, TX
    Resorts Owned:
    Wynd VIP Plat, HGVC Elite, HICV, + few others
    I have a Bay Club purchase, which I then transferred to HGVC. I also purchased a Seaworld resale but from an HGVC certified resale agent. At the time that was considered a direct purchase from HGVC. That is how I got my Elite status. So both of mine look like developer purchase, but they are not.

    They no longer allow resales purchased from HGVC resale to count as HGVC purchases.
     
    jnsrusty likes this.
  11. Luanne

    Luanne TUG Review Crew: Veteran TUG Member

    Joined:
    Jun 6, 2005
    Messages:
    10,413
    Likes Received:
    1,160
    Trophy Points:
    498
    Location:
    New Mexico
    Just as an aside, I've had some of the best, and freshest, sushi ever at Sansei. One of my favorite places to go. There is one in Kihei as well and that's where we've gone on our last two visits to Maui.
     
    CiCi and jnsrusty like this.
  12. CalGalTraveler

    CalGalTraveler TUG Member

    Joined:
    Dec 21, 2014
    Messages:
    1,897
    Likes Received:
    856
    Trophy Points:
    173
    Location:
    California
    Wow. Great additions if true. If they turn these into timeshares, I take back what I said about them doubling down on the "By Hilton Club" city properties. This would add desireable Maui and a Ko Olina alternative on Oahu.

    HGVC must aggressively grow their portfolio to compete with the new Marriott/ILG portfolio and avoid being acquired by Diamond, Wyndham etc. This would be a very good move for them (albeit I would expect nosebleed point values). They probably strategized that transitioning all or a portion of existing hotel properties would be faster, more cost effective and provide more high margin aspirational timeshare developer sales than acquiring BlueGreen etc.
     
    Last edited: Jul 4, 2018
    jnsrusty likes this.
  13. brp

    brp TUG Member

    Joined:
    Oct 23, 2007
    Messages:
    1,011
    Likes Received:
    215
    Trophy Points:
    273
    Location:
    Bay Area, CA
    And, if you go Sunday or Monday evenings (I think it's both nights at both locations) at 5 and get in line (actually have to get there closer to 4:15), it's 50% of on just about everything on the menu. Worth the time hanging out. Did this in Kihei in May with friends.

    Cheers.
     
    LisaH and jnsrusty like this.
  14. CalGalTraveler

    CalGalTraveler TUG Member

    Joined:
    Dec 21, 2014
    Messages:
    1,897
    Likes Received:
    856
    Trophy Points:
    173
    Location:
    California
    Our experience has been similar to @brp. We purchased our first via developer and second via resale. However we still own our original developer purchase. They also thought we had bought our resale from the developer years ago. However I am pretty sure the rep this time marked our file as resale because he made a big point of saying he will "update our file" as he was somewhat perturbed that we were in there with no intention to buy. We'll see. :)

    We also attend when the benefits are worthwhile. We went on two this year (1 HGVC; 1 Marriott). I view these as payback for the large amount of money we overpaid for our original developer purchase so absolutely no guilt when we say, "No, thank you." Plus, when they try to shame you with "Why are you attending this presentation when you have no interest in buying?" we tell them, "We were told this was an Owner's update." (which is true)
     
    Last edited: Jul 4, 2018
    jnsrusty likes this.
  15. brp

    brp TUG Member

    Joined:
    Oct 23, 2007
    Messages:
    1,011
    Likes Received:
    215
    Trophy Points:
    273
    Location:
    Bay Area, CA
    I like an answer to this that I'd seen here previously.

    "I'm here for the same reason that you are. {HGVC/Marriott/Hyatt/etc.} are paying me to be here ." :D

    Cheers.
     
    jnsrusty and CalGalTraveler like this.
  16. jnsrusty

    jnsrusty TUG Member

    Joined:
    Jan 27, 2017
    Messages:
    49
    Likes Received:
    20
    Trophy Points:
    68
    Location:
    Southern California
    Resorts Owned:
    HGVC Marbrisa
    That's exactly what we told them! I thought that was funny as well. They ask why you are there if you have no intention of buying, but they try to lure people in by saying it's an owner's update. I told the sales guy, "We thought you were going to update us on what's going on inside HGVC. Isn't that what an owner's update is?" ;)
     
    Last edited: Jul 4, 2018
    dmurray007 likes this.
  17. jnsrusty

    jnsrusty TUG Member

    Joined:
    Jan 27, 2017
    Messages:
    49
    Likes Received:
    20
    Trophy Points:
    68
    Location:
    Southern California
    Resorts Owned:
    HGVC Marbrisa
    That's true! Unfortunately, we didn't discover this until after we ate dinner, but at least it was Hilton who was picking up the tab and not us.
     
  18. jnsrusty

    jnsrusty TUG Member

    Joined:
    Jan 27, 2017
    Messages:
    49
    Likes Received:
    20
    Trophy Points:
    68
    Location:
    Southern California
    Resorts Owned:
    HGVC Marbrisa
    The sushi was indeed very fresh and the seafood pasta was just as good if not better! I would not hesitate to eat there again. Thanks for the tip that Sansei is on the island of Maui, too!
     
  19. jnsrusty

    jnsrusty TUG Member

    Joined:
    Jan 27, 2017
    Messages:
    49
    Likes Received:
    20
    Trophy Points:
    68
    Location:
    Southern California
    Resorts Owned:
    HGVC Marbrisa
    I agree! Adding timeshare units on Maui and the north side of Oahu would be huge. We'll see if it actually happens, but I would be very happy to visit either of these locations.

    As a side note...the sales person also told us that Hilton is looking to add another HGVC location in Italy. He said that Hilton realizes that owners are interested in HGVC having a bigger footprint in Europe. I realize that timeshare sales people can often (or always) stretch the truth, but I wanted to put that information out there.[/QUOTE]
     
  20. LisaH

    LisaH TUG Lifetime Member

    Joined:
    Jun 6, 2005
    Messages:
    3,357
    Likes Received:
    189
    Trophy Points:
    398
    Location:
    SF Bay Area, CA
    Is Turtle Bay Resort currently still under Hilton management?
     
  21. alwysonvac

    alwysonvac TUG Lifetime Member

    Joined:
    Sep 11, 2005
    Messages:
    11,763
    Likes Received:
    659
    Trophy Points:
    548
    Last edited: Jul 4, 2018
  22. Luanne

    Luanne TUG Review Crew: Veteran TUG Member

    Joined:
    Jun 6, 2005
    Messages:
    10,413
    Likes Received:
    1,160
    Trophy Points:
    498
    Location:
    New Mexico
    I just looked up their website. They have several other locations in Hawaii (and also Seattle) as well:

    https://sanseihawaii.com/

    Another hidden gem, although maybe it's more well known now, is Pueo's Osteria in Waikoloa Village. Wonderful Italian food!

    http://www.pueososteria.com/#welcome
     
    Last edited: Jul 4, 2018
  23. GregT

    GregT TUG Member TUG Member

    Joined:
    Jul 19, 2007
    Messages:
    6,182
    Likes Received:
    451
    Trophy Points:
    368
    Location:
    Carlsbad, CA
    Resorts Owned:
    Marriott: Maui Ocean Club Lahaina Villas (3BRx5), Ko Olina, Shadow Ridge II, Willow Ridge, DC Points HGVC: HHV Lagoon, Flamingo, Sea World, I-Drive, Starwood Bella (x4), SDO, Aulani, Worldmark
    I was under the impression that Wailea doesnt permit timeshare units (20 more years?) so even though Blackstone bought Grand Wailea, I don’t think we will see these become timeshare units. Maybe one day...

    Best,

    Greg
     
  24. Sandy VDH

    Sandy VDH TUG Review Crew: Elite TUG Member

    Joined:
    Jun 6, 2005
    Messages:
    5,959
    Likes Received:
    723
    Trophy Points:
    398
    Location:
    Houston, TX
    Resorts Owned:
    Wynd VIP Plat, HGVC Elite, HICV, + few others
    Can someone who is at Kings Land now take a picture and post the KL activities calandar for July? We will be there the end of July Early Aug and want to get an idea what the events are. Trying on things to do.
     
  25. 1Kflyerguy

    1Kflyerguy TUG Review Crew: Rookie TUG Member

    Joined:
    Nov 20, 2012
    Messages:
    1,366
    Likes Received:
    150
    Trophy Points:
    173
    Location:
    San Jose, Ca
    Resorts Owned:
    HGVC Kings Land, Marriott Destination Club Points
    Is that a rule specific to Grand Wailea, or a city regulation?

    To be honest i am uncertain that adding Timeshare units really fit within the brand profile for Waldorf Astoria / The Grand Wailea. Seems like they are very much focused on the luxury market.

    The other thing to keep in mind is that Blackstone is not the same as Hilton or HGVC. They buy and sell many hotel properties. Even when they owned Hilton outright, they still had other properties managed by other brand such as Hyatt, Marriott, Motel 6, etc. Since Blackstone buys and sells properties, they may not be that anxious to tie part of the property up with Vacation Ownership Units as that would hamper their ability to sell or change management of the property..

    I believe all the hotels that have that converted a portion of their rooms to HGVC have been owned by Hilton corp or now Park Hotels and Resorts, the REIT that was spun out of Hilton at the same time as HGVC.

    Park Hotels owns the Midtown in New York with the Hilton Club and Residences, the HHV and HWV in Hawaii, as well as the Embassy Suites in DC.
     
    janckenn likes this.

Share This Page