hyatt-san-antonio-gal
newbie
- Joined
- Jun 20, 2018
- Messages
- 2
- Reaction score
- 0
- Points
- 11
- Resorts Owned
- Hyatt San Antonio
We have owned at San Antonio for 12 years. We have visited 8 times.
We have heard the presentation every time. I think the last time in 2016, it was owned by ILG, but this time we got a guy who gave us this talk, beginning with - He didn't do sales presentations - he only did owner updates and couldn't sell any points. He took the job because he was on salary and didn't want to sell. So then he starts telling us about our program, mixing in information about the points and how they take off all the fees, etc... kind of confusing me about if he was going over our program or the points program. He informed us that ILG had bought Vistana, Sheraton and Westin and how it would give us access to these properties. Then he showed us a chart with all of them and Marriott at the top. He said they chose the name of the points portfolio bc it was similar to Marriott's portfolio program. Then he gets all excited telling us about the conference call, merging with Marriott and tells me how high ILG's stock has gotten and how they are now the leader in timeshare properties. So I asked him what the points program was. He told me he didn't sell it and I should have gotten a letter in August offering me a low number of points and since I was mad I didn't get it, he could see what he could do. He came back with the 11,000 points for $22k offer. At this point, I was very confused (and I had never been mad - just confused). Another guy comes by the desk and says to our salesman "You should check with Amy before you offer these because we aren't supposed to be offering them anymore." My sales guy didn't care at all, and I know for sure at this point, we are being played. I'm not mad I didn't get the offer, I'm mad I'm being played. I tried to get the guy to wait a couple days for my Hyatt VISA to arrive and he kept saying how the "portal would close" and she had this offer open now and basically wouldn't hear of waiting two days.
2 more offers later, we had a 700 point, every other year for about $8k or so and we signed, so that we could use both programs. I went back to my hotel room and realized, ILG didn't buy Marriott, Marriott bought ILG. So I'm buying into a points program, with an additional EOY fee that might be an expensive option, if Marriott offers us a way into the points program between all of it later... then I'm stuck with two old programs and two fees. I also realize, for the presentation that is supposed to be "only the owner update" left me not knowing ANYTHING about what I had or how to use it.
I originally liked Hyatt because when we went to our first sales meeting, the guy said, "We want you to still like Hyatt even if this isn't for you." I haven't ever felt at any meeting in the last 12 years that I was being deceived or lied to... and last week, I felt I was. We cancelled our points offering and I hope I get a chance to review the guy who "sold" it to me even though he doesn't do sales.
I wonder now if the whole thing was a lie - I have no record of receiving a points offer in August. Did any of you? I don't have any record of any of the points information at my house. Were we sent something about it?
I am wondering how the Marriott merger will affect all of it, if it will be harder to get into Hyatt properties, if we will be able to use the others easier, etc... but I hope that Marriott gets rid of these people who lie and deceive... because who wants to buy anything from someone like that. When ILG was buying Hyatt, our Hyatt person told us the truth on our visit, that they were being purchased but that we would still be able to use the Hyatt Gold Passport and it would hopefully expand what they were trying to do. The Hyatt growth had slowed so much, I was hopeful a timeshare company might be better at expanding it and finishing some of the projects better. We have stayed at 3 Marriott resorts through II and even though they are not as great, we had good experiences. I think ILG is really screwing up... they should be saying, "Marriott has purchased ILG and this will allow you so many more resorts to go to..." or whatever they want to say. Maybe they don't bc you might not buy from them NOW. But being deceitful is not the way to go... just making mad customers... it almost made me not want to go back, after 12 years of loving it. I had to work on getting over it all week.
We have heard the presentation every time. I think the last time in 2016, it was owned by ILG, but this time we got a guy who gave us this talk, beginning with - He didn't do sales presentations - he only did owner updates and couldn't sell any points. He took the job because he was on salary and didn't want to sell. So then he starts telling us about our program, mixing in information about the points and how they take off all the fees, etc... kind of confusing me about if he was going over our program or the points program. He informed us that ILG had bought Vistana, Sheraton and Westin and how it would give us access to these properties. Then he showed us a chart with all of them and Marriott at the top. He said they chose the name of the points portfolio bc it was similar to Marriott's portfolio program. Then he gets all excited telling us about the conference call, merging with Marriott and tells me how high ILG's stock has gotten and how they are now the leader in timeshare properties. So I asked him what the points program was. He told me he didn't sell it and I should have gotten a letter in August offering me a low number of points and since I was mad I didn't get it, he could see what he could do. He came back with the 11,000 points for $22k offer. At this point, I was very confused (and I had never been mad - just confused). Another guy comes by the desk and says to our salesman "You should check with Amy before you offer these because we aren't supposed to be offering them anymore." My sales guy didn't care at all, and I know for sure at this point, we are being played. I'm not mad I didn't get the offer, I'm mad I'm being played. I tried to get the guy to wait a couple days for my Hyatt VISA to arrive and he kept saying how the "portal would close" and she had this offer open now and basically wouldn't hear of waiting two days.
2 more offers later, we had a 700 point, every other year for about $8k or so and we signed, so that we could use both programs. I went back to my hotel room and realized, ILG didn't buy Marriott, Marriott bought ILG. So I'm buying into a points program, with an additional EOY fee that might be an expensive option, if Marriott offers us a way into the points program between all of it later... then I'm stuck with two old programs and two fees. I also realize, for the presentation that is supposed to be "only the owner update" left me not knowing ANYTHING about what I had or how to use it.
I originally liked Hyatt because when we went to our first sales meeting, the guy said, "We want you to still like Hyatt even if this isn't for you." I haven't ever felt at any meeting in the last 12 years that I was being deceived or lied to... and last week, I felt I was. We cancelled our points offering and I hope I get a chance to review the guy who "sold" it to me even though he doesn't do sales.
I wonder now if the whole thing was a lie - I have no record of receiving a points offer in August. Did any of you? I don't have any record of any of the points information at my house. Were we sent something about it?
I am wondering how the Marriott merger will affect all of it, if it will be harder to get into Hyatt properties, if we will be able to use the others easier, etc... but I hope that Marriott gets rid of these people who lie and deceive... because who wants to buy anything from someone like that. When ILG was buying Hyatt, our Hyatt person told us the truth on our visit, that they were being purchased but that we would still be able to use the Hyatt Gold Passport and it would hopefully expand what they were trying to do. The Hyatt growth had slowed so much, I was hopeful a timeshare company might be better at expanding it and finishing some of the projects better. We have stayed at 3 Marriott resorts through II and even though they are not as great, we had good experiences. I think ILG is really screwing up... they should be saying, "Marriott has purchased ILG and this will allow you so many more resorts to go to..." or whatever they want to say. Maybe they don't bc you might not buy from them NOW. But being deceitful is not the way to go... just making mad customers... it almost made me not want to go back, after 12 years of loving it. I had to work on getting over it all week.
