• The TUGBBS forums are completely free and open to the public and exist as the absolute best place for owners to get help and advice about their timeshares for more than 30 years!

    Join Tens of Thousands of other Owners just like you here to get any and all Timeshare questions answered 24 hours a day!
  • TUG started 30 years ago in October 1993 as a group of regular Timeshare owners just like you!

    Read about our 30th anniversary: Happy 30th Birthday TUG!
  • TUG has a YouTube Channel to produce weekly short informative videos on popular Timeshare topics!

    Free memberships for every 50 subscribers!

    Visit TUG on Youtube!
  • TUG has now saved timeshare owners more than $21,000,000 dollars just by finding us in time to rescind a new Timeshare purchase! A truly incredible milestone!

    Read more here: TUG saves owners more than $21 Million dollars
  • Sign up to get the TUG Newsletter for free!

    60,000+ subscribing owners! A weekly recap of the best Timeshare resort reviews and the most popular topics discussed by owners!
  • Our official "end my sales presentation early" T-shirts are available again! Also come with the option for a free membership extension with purchase to offset the cost!

    All T-shirt options here!
  • A few of the most common links here on the forums for newbies and guests!

Hyatt getting intense about going to an update

Sugarcubesea

TUG Review Crew
TUG Member
Joined
Mar 9, 2014
Messages
4,029
Reaction score
2,940
Points
449
Location
Novi, Michigan
Resorts Owned
QH, HBC, VBHC, & Pinestead Reef
Just got a welcome call from Hyatt on my upcoming stay and she kept insisting that I attend the welcome update meeting. I finally had to hang up because she would not take no for an answer
 

travelhacker

TUG Review Crew
TUG Member
Joined
Oct 10, 2018
Messages
1,331
Reaction score
1,126
Points
274
Just got a welcome call from Hyatt on my upcoming stay and she kept insisting that I attend the welcome update meeting. I finally had to hang up because she would not take no for an answer
Where are you staying?
 

Edward Druy

newbie
Joined
Mar 10, 2018
Messages
12
Reaction score
3
Points
13
Resorts Owned
Windward Pointe Beach House Hacienda del Mar Pinion Point
They always call prior to your stay, even if using CUP points. They are desperate. I tell them I am having guests that week, don’t know their schedule, and can’t commit. They’ll catch you again at checkin: same response.
 

Sugarcubesea

TUG Review Crew
TUG Member
Joined
Mar 9, 2014
Messages
4,029
Reaction score
2,940
Points
449
Location
Novi, Michigan
Resorts Owned
QH, HBC, VBHC, & Pinestead Reef
They always call prior to your stay, even if using CUP points. They are desperate. I tell them I am having guests that week, don’t know their schedule, and can’t commit. They’ll catch you again at checkin: same response.

They have done 12 calls so far welcoming me to their resort and requesting that I attend an update. The bummer is that I’m waiting on a call from their area code this the reason I keep answering the calls
 

Fredflintstone

TUG Member
Joined
Jul 15, 2018
Messages
1,928
Reaction score
2,525
Points
324
Resorts Owned
Rent only
They have done 12 calls so far welcoming me to their resort and requesting that I attend an update. The bummer is that I’m waiting on a call from their area code this the reason I keep answering the calls

Isn’t it just annoying? I don’t go on vacation to get an Update. I go to unwind, recharge, relax and spend those precious moments with loved ones.

Sadly, I just get rude with them and tell them I have an update for them and that’s not doing business while on vacation.


Sent from my iPad using Tapatalk
 

Kal

TUG Member
Joined
Jun 6, 2005
Messages
4,406
Reaction score
511
Points
499
Location
Redmond, WA
If you wait until you arrive at the resort, you will get a better "gift". Otherwise, signing up in advance will get you a lesser "gift". [Gift = $$$]
 

northjerseyjim

TUG Member
Joined
Jun 24, 2016
Messages
68
Reaction score
26
Points
129
Location
East Hanover, NJ
Resorts Owned
The Wellington (Newport, RI), Hyatt Residence Club Coconut Plantation (Bonita Springs, Fl), Inn on Long Wharf (Newport, RI)
Just got a welcome call from Hyatt on my upcoming stay and she kept insisting that I attend the welcome update meeting. I finally had to hang up because she would not take no for an answer
 

Rolltydr

TUG Member
Joined
Jul 30, 2019
Messages
4,208
Reaction score
5,756
Points
399
Location
St. Augustine
Resorts Owned
CWA, Ocean Blvd, Fairfield Glade

I love when people act like I don’t know how to hang up from a call. Do they actually think they have to give me permission?


Sent from my iPhone using Tapatalk
 

bdh

TUG Member
Joined
Aug 12, 2006
Messages
782
Reaction score
196
Points
403
They have done 12 calls so far welcoming me to their resort and requesting that I attend an update. The bummer is that I’m waiting on a call from their area code this the reason I keep answering the calls

12 calls before you arrive - that's crazy! I've never known Hyatt to be that pushy/aggressive. Is that a sign of desperation to sell points? Or orders from headquarters on how to do business the Marriott way? Or both??
 

Sapper

Tug Review Crew: Rookie
TUG Member
Joined
Oct 12, 2016
Messages
1,196
Reaction score
749
Points
223
Location
Houston, TX
12 calls before you arrive - that's crazy! I've never known Hyatt to be that pushy/aggressive. Is that a sign of desperation to sell points? Or orders from headquarters on how to do business the Marriott way? Or both??

Probably both. They have a poor product to offer, know it, but need to make sales to keep the new MVC management happy. To make more sales, they can: 1) Improve the product offering, costs money = won’t happen any time soon. 2) Reduce the barrier to entry (reduce price per point or number of points required to purchase), reducing cost per point reduces profit margin... better to reduce total points required. Either way total profit is reduced, but by reducing points allows management to state that margins are steady. 3) Increase sales pressure tactics. It has a low increase in marginal costs but higher probability of both irritating the customer base and increasing recession rates after sales.
 

Fredflintstone

TUG Member
Joined
Jul 15, 2018
Messages
1,928
Reaction score
2,525
Points
324
Resorts Owned
Rent only
Probably both. They have a poor product to offer, know it, but need to make sales to keep the new MVC management happy. To make more sales, they can: 1) Improve the product offering, costs money = won’t happen any time soon. 2) Reduce the barrier to entry (reduce price per point or number of points required to purchase), reducing cost per point reduces profit margin... better to reduce total points required. Either way total profit is reduced, but by reducing points allows management to state that margins are steady. 3) Increase sales pressure tactics. It has a low increase in marginal costs but higher probability of both irritating the customer base and increasing recession rates after sales.

Very true.

They are unfortunately in a business model that has a bad reputation. They regularly deal with defaults and recession exercised, people buying resale at a fraction of what they are trying to sell the product for, they add fees and increase other fees regularly, they compete with the rental markets and use pressure and trinkets to gain an audience.

Yes, a tough business. If they review their model and make changes to their approaches, I think they will do so much better. However, that’s my opinion and they have their own reasons why they stay stuck in the the same approaches.


Sent from my iPad using Tapatalk
 
Last edited:

stover33

TUG Member
Joined
Jun 7, 2005
Messages
50
Reaction score
12
Points
368
Just got a welcome call from Hyatt on my upcoming stay and she kept insisting that I attend the welcome update meeting. I finally had to hang up because she would not take no for an answer

Same here! Also going to Coconut Plantation. They have called me every day for a week and finally I gave in and picked up. Really gave me the hard sell about attending a sales presentation (oops I mean "Owner update" in Hyatt-speak). I kept telling her I wasn't interested and she kept saying she should just pencil me in for a time in case I change my mind, since "seats are going fast". I told her again I wasn't interested.

It's annoying and seems clear they are pushing their employees to get more people into the portfolio program. I do not like being rude or hanging up on people but there is only so many times you can politely say "no thank you" before you get fed up.
 

Sugarcubesea

TUG Review Crew
TUG Member
Joined
Mar 9, 2014
Messages
4,029
Reaction score
2,940
Points
449
Location
Novi, Michigan
Resorts Owned
QH, HBC, VBHC, & Pinestead Reef
We checked in very late last night so we dodged the sales team. I love this Hyatt it’s very nice but there is no way I’m going to an update. My vacation time is precious to me.
 

IslandTime

TUG Member
Joined
Jun 20, 2011
Messages
187
Reaction score
54
Points
239
Location
Florida
Resorts Owned
Hyatt Sunset Harbor
We just left Sunset Harbor this morning after a nine night stay. We got one welcome call from the concierge and declined attending the update with no problem. Ironically, we never received the traditional welcome call from the resort asking our time of arrival, parking needs, etc. We had no further contact with the concierge.
 
Top