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[HPC Contract Talk] Sales Tactics using HPC and HRC Reservation Website

Discussion in 'Hyatt Residence Club' started by alameda94501, Aug 27, 2019.

  1. alameda94501

    alameda94501 TUG Member

    Apr 14, 2016
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    This is part of a series of posts:

    Click here for the Introduction Post
    Click here for the HRC and HPC Inventory Post
    Click here for the Request List, Wait List, and Reservations Post
    Click here for the Annual Conversion Option Post
    Click here for the Hyattizing and Developer Benefits Post


    I had mentioned to @bdh that I would eventually get to post number six in my series of posts and here we are - the part of the sales pitch where the salesperson sits down with their own tablet and shows how much more inventory HPC has over HRC.

    Here is a tactic for them to make it seem like we are missing out even more:
    1. First, they search in the Wild Oak Range, Windward Pointe, and Highlands Inn (and soon to be Coconut Plantation) resorts. As shown earlier, those have natural HPC inventory (versus annually converted HRC weeks which might not be reliable during a sales pitch); and

    2. They search for "all nights". Our reservations website automatically breaks up a HPC week into a huge number of options: Seven one-day stays, six two-days stays, five three-day stays, four four-day stays, three five-day stays, two six-day stays, and the one seven-day stay... 28 reservation slots in total. By contrast, an HRC week is broken into a seven-day, a four-day, a three-day, and two 2-days, or 5 reservation slots.
    Another example would be a 3-day block. This would present 6 HPC reservation (3 single days, 2 double days, and a triple day) options, and a single HRC reservation option.

    They zoom through and show all the "PORTFOLIO POINTS" headings and try to make it seem like there is so much more inventory... but don't be distracted by this tactic!

    You could ask them to search in High Sierra :) and only ask for three-day blocks without looking at single-day or two-days for an apples-to-apples comparison...
    Last edited: Aug 27, 2019
    bdh and gratiem like this.
  2. bdh

    bdh TUG Member

    Aug 12, 2006
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    Reading your recap of the sales staff's HPC vs HRC availability reminds me of the Wizard of OZ - "Pay no attention to that man behind the curtain."

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