We purchased resale, beginning the process on 9/15/17. The documents finally arrived on 11/29 and we sent them back and received tracking confirmation they arrived on 12/8. Called 2 weeks later and they had no record of them, but took down the tracking number to research. Called back a couple weeks later, and they had record of receiving but said would be another 30 days. Complained again to the seller, and the transfer was finally completed within a couple of days on 1/12.
Basically 4 months! I agree that the forms and paperwork are extremely simple. This could not take more than 10 min of actual processing at the initial and secondary times. Obviously a case of severe understaffing and /or neglected technology in this department where there is no financial incentive to be timely.... Sellers who are leaving and resale buyers who will never purchase anything from the developer don't create $$$ other than the $299 fee which they will get no matter how slow they are.
On another note, I think it could have been worse. The seller was a broker with personal relationships in the department and they called many, many times to escalate and check status. I don't think it would have been completed by now otherwise.
Side note, every representative I spoke with throughout the process was friendly, helpful, and professional. I can't imagine how frustrating it must be for them to be in this department.
Second side note, even though the transfer is done, my online account is still locked for new reservations. They said to call back if it's not unlocked in a week, and I can make reservations by phone in the meantime.
Good luck!!
