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How happy are you with your HGVC ownership?

Discussion in 'Hilton Grand Vacations Club / HGVC' started by GT75, Apr 17, 2017.

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How happy are you with your HGVC ownership?

  1. I'm very happy with my HGVC ownership.

    62 vote(s)
    43.4%
  2. I'm happy, even though there are occasional problems (e.g., trying to reserve the week I want).

    39 vote(s)
    27.3%
  3. I'm neutral.

    10 vote(s)
    7.0%
  4. I'm a bit unhappy with my ownership, but have no current plans to dispose of my HGVC ownership.

    14 vote(s)
    9.8%
  5. I'm unhappy, want to sell and would not buy another HGVC ownership.

    18 vote(s)
    12.6%
  1. GT75

    GT75 Moderator

    Joined:
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    Location:
    Gig City in Tennessee
    Resorts Owned:
    HGVC-x6
    I created this thread to determine the overall satisfaction we have with HGVC. You can also use this thread to post any overall comments you may have.
     
    jeepinjoel and elleny76 like this.
  2. WalnutBaron

    WalnutBaron TUG Review Crew: Veteran TUG Member

    Joined:
    Mar 27, 2008
    Messages:
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    1,337
    Trophy Points:
    374
    Location:
    Northern California
    Resorts Owned:
    Hyatt Highlands Inn, Hyatt Pinon Pointe, Welk
    Very happy. HGVC is a versatile program with good choices of nice resorts in desirable locales. And through its ability to exchange through RCI, we've enjoyed some wonderful vacations in places as far-flung as Italy and New Zealand. Overall, it's a really nice program. I've also appreciated HGVC's efforts to hold down maintenance fee increases, something some other systems cannot say.
     
  3. buzglyd

    buzglyd TUG Member

    Joined:
    Jan 10, 2013
    Messages:
    1,569
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    210
    Trophy Points:
    173
    Location:
    Carlsbad
    Resorts Owned:
    HGVC Lagoon Tower
    HGVC Carlsbad Seapointe
    Gaslamp Plaza Suites
    Carlsbad Inn
    SVV Bella
    I'm happy with it as well. Locations were thin even just a few years ago but HGVC seems to be adding all the time (3 now in SC) according to Mark Wang, the spin off from Hilton hotels will allow them to be more aggressive.
     
  4. 2disneydads

    2disneydads TUG Member

    Joined:
    Mar 20, 2006
    Messages:
    105
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    23
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    Location:
    New Jersey
    I'm quite happy with it. The program is easy to manage and flexible.

    Sent from my SM-N920V using Tapatalk
     
  5. Panina

    Panina TUG Review Crew: Expert TUG Member

    Joined:
    Jul 13, 2015
    Messages:
    1,925
    Likes Received:
    1,581
    Trophy Points:
    223
    Location:
    USA
    Resorts Owned:
    Hgvc Eagles Nest, Hgvc Surf Club at Marco Island, Hgvc Plantation Beach Club at Indian River, Sunrise Bay & Club, Chetola, Gulf Tides, Jade Tree Cove, Banyan Resort Key West, Blue Ridge Village
    Overall I like Hgvc, and the option of buying at affiliate resorts. My only complaint is they are using RCI. I would prefer II as they have a better choice of quality resorts to trade into.
     
    janckenn likes this.
  6. brp

    brp TUG Member

    Joined:
    Oct 23, 2007
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    Location:
    Bay Area, CA
    In the "very happy" camp. We use Vegas points for the Big Island and have never had an issue. And W. 57th points, while pricey, are worth it to us.

    Cheers.
     
    janckenn likes this.
  7. Sandy VDH

    Sandy VDH TUG Review Crew: Expert TUG Member

    Joined:
    Jun 6, 2005
    Messages:
    5,743
    Likes Received:
    581
    Trophy Points:
    398
    Location:
    Houston, TX
    Resorts Owned:
    Wynd VIP Plat, HGVC Elite, HICV, + few others
    I would like more locations. Caribbean would be by #1 choice for expansion outside the US. I would like them to allow Elite 7 day free reservations to be changeable for the required fee. I feel that cancelling to alter the number of days is problematic.

    But otherwise I am happy, because for the most part HGVC is decent to deal with. They have customer service that is good, and the VCs are enpowered to assist with items where issues arise. (As compared to Wyndham, it might be interesting to see if or how culture changes at Wyndham with new ex-HGVC CEO taking over there.)
     
    janckenn and elleny76 like this.
  8. fillde

    fillde TUG Member

    Joined:
    Apr 23, 2008
    Messages:
    453
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    14
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    228
    Very happy camper here. But they need to work on their website.
     
    Lardbrick and GT75 like this.
  9. dsmrp

    dsmrp TUG Member

    Joined:
    Feb 28, 2014
    Messages:
    834
    Likes Received:
    193
    Trophy Points:
    103
    Location:
    MI Washington
    Resorts Owned:
    Sheraton Vistana, Waikoloa Bay Club
    I'm pretty happy overall. Although I wasn't initially thrilled about RCI, it has been okay. Each exchange system has their pros and cons.
     
    GT75 likes this.
  10. 1Kflyerguy

    1Kflyerguy TUG Review Crew: Rookie TUG Member

    Joined:
    Nov 20, 2012
    Messages:
    1,291
    Likes Received:
    113
    Trophy Points:
    173
    Location:
    San Jose, Ca
    Resorts Owned:
    HGVC Kings Land, Marriott Destination Club Points
    I am very happy with my ownership in HGVC. Not 100% certain, but pretty sure i have been able to make every reservation I have tried, with the possible exception of some very short notice attempts. I like the fact that they have been adding resorts and destinations recently.
     
    janckenn and GT75 like this.
  11. Cyberc

    Cyberc TUG Member

    Joined:
    Jul 16, 2014
    Messages:
    1,232
    Likes Received:
    149
    Trophy Points:
    123
    Location:
    Denmark
    We are also happy owners. Actually we are happy with all of our timeshares. Without them we couldn't afford to go to all the nice places we visits.
     
    janckenn, jeepinjoel and GT75 like this.
  12. jestme

    jestme Guest

    Joined:
    May 30, 2008
    Messages:
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    25
    Trophy Points:
    188
    Location:
    Ontario, Canada
    I used to be very happy, now, not nearly as much. Their web presence is awful, and should never have been put into production like that. It was the same with Revolution when it was implemented. The change in Open Season rates and the rates structures makes that benefit almost useless now. You can get better rates from Expedia. Changing point values based on location or resort is very confusing and frustrating. The same with adding new "categories" only at the top end of the point scale, and now selling 4 day "Home Season" packages. Their loss of direct exchange with "Club Intrawest" locations means no resort anywhere near driving range for me, and I see no effort to fix that. I have no idea who legally owns my building (Kalia), as it is part hotel and part time share.
    No. I'm not as happy as I was when I purchased or for the 5-6 years after that. I don't see it getting better either.
     
    Lardbrick and peas like this.
  13. hurnik

    hurnik TUG Member

    Joined:
    Apr 24, 2006
    Messages:
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    126
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    253
    Location:
    Albany, NY
    Overall, happy. The "new" website (well before the just improved one went live today?) left much to be desired. I'd say my biggest complaints:
    1) Lack of Caribbean inventory (RCI is "meh" in a lot of places)
    2) Open Season got mangled, IMO a few years ago.

    I'd like to see HGVC add II, but that'll probably never happen. I'll be renting/exchanging with some Marriott folks it looks like for Caribbean and Maui.

    I do like the fact that (with the exception of Elite status) resales are treated the same. I definitely like the "deposit" and borrow for points as well.

    My biggest regret is that I didn't find TUG before I bought my first direct/developer unit. One of life's lessons.
    :)
     
    Lardbrick and GT75 like this.
  14. 2disneydads

    2disneydads TUG Member

    Joined:
    Mar 20, 2006
    Messages:
    105
    Likes Received:
    23
    Trophy Points:
    229
    Location:
    New Jersey
    I should add that I would like to see a wider variety of places to visit. I hope that future expansion focuses on new locations. We have enough Orlando, Las Vegas, Honolulu and Myrtle Beach. The Kihei resort would be great if it ever comes to pass. Some additional resorts in Europe would be great.

    Sent from my SM-N920P using Tapatalk
     
    somuchtodo2 and GT75 like this.
  15. holdaer

    holdaer TUG Member

    Joined:
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    Location:
    Houston, TX
    I'm very happy with my HGVC membership. As several have mentioned, it would be nice to add more destinations, especially since we lost Club Intrawest. I would like to see HGVC create an affiliate relationship with Bluegreen resorts to replace Club Intrawest. That would quickly add destinations at a low cost. HGVC members could gain resorts in Aruba, New Orleans, Arizona, Bear Lake California, Gatlinburg TN, Wisconsin Dells, etc. Bluegreen would gain resorts in Oahu, Big Island, Miami South Beach, Carlsbad CA, and Hilton Head. I'm sure HGVC could work something out that benefits both sides.
     
    peas, GT75 and elleny76 like this.
  16. zerocylinders

    zerocylinders TUG Member

    Joined:
    Jun 29, 2015
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    Location:
    Chicago
    I am also in the very happy camp, with the same wish list others have already posted (more geographical diversity, and please dump RCI as I no longer consider RCI a benefit at all). Also, you might get different responses if you ask whether you are happy with HGVC developer sales process (in which case I would say most not happy, though not as bad as many of the competitors they still do not live up to Marriott and Disney in terms of honesty).
     
    GT75 likes this.
  17. GregT

    GregT TUG Member TUG Member

    Joined:
    Jul 19, 2007
    Messages:
    6,094
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    368
    Location:
    Carlsbad, CA
    Resorts Owned:
    Marriott: Maui Ocean Club Lahaina Villas (3BRx5), Ko Olina, Shadow Ridge II, Willow Ridge, DC Points HGVC: HHV Lagoon, Flamingo, Sea World, I-Drive, Starwood Bella (x4), SDO, Aulani, Worldmark
    I'm very happy with my HGVC. I think the point system is one of the two best that I own (Worldmark is the other one) and HGVC has been very owner-friendly. As others have noted, I wish they had a more diverse set of locations, but I think we will see further expansion now that they are an independent company (with shareholders to satisfy).

    I look forward to tracking our progress in the future!

    Best,

    Greg
     
    GT75 and elleny76 like this.
  18. Elle

    Elle Guest

    Joined:
    Apr 2, 2017
    Messages:
    4
    Likes Received:
    8
    Trophy Points:
    3
    Resorts Owned:
    HGVC Tuscany
    Disney Saratoga Springs
    I will chime in that, even though I am in process of transferring my HGVC ownership, it is a very flexible program--beautiful resorts, the bonus of Hhonors conversion, good service--and I have enjoyed it immensely over my 12 years of ownership. I like to tell people about our Hurricane Matthew experience...we were in Orlando elsewhere and decided to extend our stay there to sit out the hurricane rather than return home to the coast. The resort staff was amazing...I am pretty sure they had extra people on site, and they distributed water, flashlights, and glow sticks in advance of the storm "just in case" power /water would fail and we may have to descend dark staircases...even the bartender stayed late fixing us $5 Hurricane drinks before finally battening down the hatches to go home. The commitment of their hospitality staff was very moving. We felt so well cared for, it was amazing.
     
  19. elleny76

    elleny76 Guest

    Joined:
    Sep 23, 2014
    Messages:
    640
    Likes Received:
    28
    Trophy Points:
    38
    Location:
    NYC
    I am happy but I wish HGVC have an Aruba resort soon
     
    GregT and GT75 like this.
  20. jwayne

    jwayne TUG Member

    Joined:
    Sep 25, 2013
    Messages:
    7
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    3
    Trophy Points:
    63
    Location:
    San Jose, CA
    First of all, I love the HGVC point system and flexibility. All resorts I have visited have been clean, accommodating, and secure. Security is important to me because I either travel alone or with another lady. I also love the conversion to HHonor points feature.
    The downside to HGVC? First the decrease in the selection of resorts. Club Intrawest had a good selection. RCI locations seem too remote. Then the loss of Hilton. Of course there is that multiyear agreement, but, they still are not Hilton. I would never have purchased to begin with if they were not an actual part of Hilton; basically, they devalued my ownership. Supposedly they have more freedom to do things their way. I interpret that as more freedom from ethics. They seemed to have slid further downhill since the new independence.
     
  21. Duanerice

    Duanerice Guest

    Joined:
    Mar 10, 2012
    Messages:
    58
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    3
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    68
    Location:
    SW Florida
    I voted unhappy but it's not with HGVC but timeshares in general. I think HGVC has some of the best units so that's not the issue. We used to rent HGVC units pretty much every year so we bought one. I wish I would have just kept renting. By the time I pay the maintenance fees, membership, etc it really isn't a great deal. And yea I bought resale so didn't spend much - that would have really irked me - lol.

    The rental

    So that's my vote. If I have to have a timeshare I'm glad it's Hilton. Most of the properties are great.
     
    SCGirl likes this.
  22. rfc0001

    rfc0001 TUG Member

    Joined:
    Jul 30, 2013
    Messages:
    1,156
    Likes Received:
    13
    Trophy Points:
    148
    Resorts Owned:
    DVC: SSR, Aulani, PVB
    HGVC: Kings' Land Phase 1, Tuscany Village
    Happy camper. HGVC keeps adding new resorts in destinations that are attractive to us, and keeps their existing resorts very well maintained. The new website was a bump in the road, but I think an overall improvement once the dust has settled.
     
    jeepinjoel likes this.
  23. F. Cortez

    F. Cortez Guest

    Joined:
    Jun 27, 2017
    Messages:
    1
    Likes Received:
    2
    Trophy Points:
    3
    Resorts Owned:
    Hilton Grand Vacations Kings Land
    Just returned from The Big Island, I'm an owner and Kings Land and had a blast. Happy camper! I would like more locations to choose from however and it looks like Maui resort is far from complete. Overall very happy.
     
    rfc0001 and jeepinjoel like this.
  24. JSparling

    JSparling TUG Review Crew: Rookie TUG Member

    Joined:
    Feb 23, 2014
    Messages:
    347
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    14
    Trophy Points:
    78
    Location:
    Castle Pines, CO
    Love HGVC!!!!!! Great program, great resorts. We own at Kings' Land, Valdoro, and a variety of places in Vegas.
     
    jeepinjoel likes this.
  25. onenotesamba

    onenotesamba TUG Member

    Joined:
    Jul 3, 2015
    Messages:
    243
    Likes Received:
    16
    Trophy Points:
    18
    Location:
    Brooklyn, NY
    Resorts Owned:
    HGVC Sea World, HGVC Boulevard/Strip
    I was really happy with HGVC, until my spouse and I started a travel business and started getting travel agent rates for hotel stays. We go to Vegas a lot, so we'll use our HGVC points for those trips and maybe the occasional Florida, Hawaii, or South Carolina trips. But the limited destinations are holding us back. We want to go to newer, more exciting destinations, and we just can't do an RCI exchange for Iceland or Cuba. Even getting into HGVC Portugal is near to impossible.
     

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