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How do I cancel an AC exchange?

Discussion in 'Exchanging Timeshares' started by Anne&Jim, Oct 29, 2018.

  1. Anne&Jim

    Anne&Jim TUG Member

    Joined:
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    Resorts Owned:
    Westin Kaanapali Villas North OF (annual)
    Westin Kaanapali Villas North (annual)
    Westin Kaanapali Villas North (bi-annual)
    Westin Mission Hills (annual)
    Cliff Club at Snowbird (annual)
    The Ridge at Tahoe (annual)
    I put in my first OGS into II for a very unlikely week. When I received a notice that my OGS was about to expire, I assumed it wasn’t going to happen, so I made other plans. Lo and behold, at 6am this morning (Sunday) I received an email that my OGS was matched! But there is zero information on how to cancel it within my 24 hours, and the II phone desk is long closed. Help! I would hate to lose my certificate and the fees I paid because I couldn’t cancel in time.


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  2. mdurette

    mdurette TUG Member

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    Location:
    New England
    II doesn't have an online option to cancel - you need to call them today.
    I have always found it isn't necessarily 24 hours - it is more like next day.
    Just call when they open.
     
    Anne&Jim likes this.
  3. hudshut

    hudshut TUG Member

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    Just call first thing this morning.

    When does the deposit expire? What are you going to do with it?
     
  4. Anne&Jim

    Anne&Jim TUG Member

    Joined:
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    Messages:
    70
    Likes Received:
    32
    Trophy Points:
    78
    Resorts Owned:
    Westin Kaanapali Villas North OF (annual)
    Westin Kaanapali Villas North (annual)
    Westin Kaanapali Villas North (bi-annual)
    Westin Mission Hills (annual)
    Cliff Club at Snowbird (annual)
    The Ridge at Tahoe (annual)
    I set my alarm for 6am this morning and was able to cancel the reservation and get my certificate and exchange fee back. It took about 30 minutes.


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    Sunshine10 likes this.
  5. Anne&Jim

    Anne&Jim TUG Member

    Joined:
    Sep 29, 2017
    Messages:
    70
    Likes Received:
    32
    Trophy Points:
    78
    Resorts Owned:
    Westin Kaanapali Villas North OF (annual)
    Westin Kaanapali Villas North (annual)
    Westin Kaanapali Villas North (bi-annual)
    Westin Mission Hills (annual)
    Cliff Club at Snowbird (annual)
    The Ridge at Tahoe (annual)
    The AC expires in February 2019 and I have no idea what to do with it. It’s a shame I cannot use it for our December trip.


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  6. hudshut

    hudshut TUG Member

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    What part of the country do you live in? Are there any drive-to destinations that would work?
     
  7. Anne&Jim

    Anne&Jim TUG Member

    Joined:
    Sep 29, 2017
    Messages:
    70
    Likes Received:
    32
    Trophy Points:
    78
    Resorts Owned:
    Westin Kaanapali Villas North OF (annual)
    Westin Kaanapali Villas North (annual)
    Westin Kaanapali Villas North (bi-annual)
    Westin Mission Hills (annual)
    Cliff Club at Snowbird (annual)
    The Ridge at Tahoe (annual)
    We are on the west coast in Northern California. I’ll have to do some research on what might be close enough to drive to.


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