Maverick1963,
I sent an email, rec'd a reply in japanese, used google translate and copied and pasted the reply below:
"Thank you very much for your continued patronage of the Hilton Grand Vacations Club. E- mail inquiries we are trying to answer during the same day, but it may take time depending on the situation. We will reply within 3 business days, so thank you for your understanding.
For the following, you can also do so at the club member's website club.hiltongrandvacations.com/ja/login # / index .
" Home Week Reservation, Home Resort Booking, Club Reservation, Open Season Booking
" Carry over as a save point of the club point, exchange to the Hilton Honors Point
" Home owner's association information, administrative fee payment
" Check account status
" Update contacts
At the time of receiving an inquiry by e- mail, the procedure has not been finalized. If you are in a hurry, please contact us by phone or please do so at
club.hiltongrandvacations.com/ja/login # / index .
Club service contact:
Free dial from Japan 0120-805-811
From Japan and mobile phones 03-6866-4900
business hours:
Monday to Saturday morning 9 am to pm 6 pm
Closed on Sundays and public holidays
We are looking forward to the staff to be able to help you on your next trip.
This email is an autoresponder. Please understand beforehand that we can not reply.
Club Traveler (
Clubtravelerjapan.Com/ of) " club information " in the page
Practical and timely information for members is updated and published from time to time.
Please register on the Internet favorites page right now and check the latest information.
This email message (including all attachments) is for the sole use of the intended recipient(s) and may contain confidential information. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. Hilton Grand Vacations may monitor all incoming and outgoing email communications in the United States, including the content of emails and attachments, for security, legal compliance, training, quality assurance and other purposes. This transmission is not a digital or electronic signature and cannot be used to form, document, or authenticate a contract. Hilton Grand Vacations and its affiliates accept no liability arising in connection with this transmission. Copyright 2017 Hilton Grand Vacations Proprietary and Confidential WARNING: Although the company has taken reasonable precautions to ensure no viruses are present in this email, the company cannot accept responsibility for any loss or damage arising from the use of this email or attachments."
I will try to call the listed numbers next week during their business hours. Suzanne.