We love staying at Virginia Beach, specifically Oceanaire and Ocean Beach Club.
We got fooled by Gold Key 4 years ago paying for a two bedroom oceanfront room at Oceanaire. At signing we saw Jan 2nd as our week, we specifically told them that is not the week we would use, Duh. They replied, "Oh, don't you worry about that you are an exchange owner so you just exchange that and pick whatever week you want". We now know that is far from the truth!
Now that Diamond has bought Gold Key, we went to an "owners update" (which they said would take 55 mins took about three hours of them threatening us that in 2017 we would no longer be able to exchange back to any of the resorts that Diamond has acquired from Gold Key. They wanted us to convert our week to 7500 points, but in order to do that we would have to buy 4000 points at minimum and take a huge increase in MF's.
We are confused, we would like to buy a good week in the summer time and are willing to see the costs but at this point it doesn't seem that they are in the business now of a fixed week. Are we stuck with Week 1 at our home resort if we don't convert to points?
If anyone has any experience or suggestions on what to do in our situation we would greatly appreciate it. The sales people at Diamond are so untrustworthy. While at the meeting saw a bunch of gold key employees still there but under a new ownership. I don't believe anything they say. Is that true that we can't continue to exchange into our home resort?
Please help!
We got fooled by Gold Key 4 years ago paying for a two bedroom oceanfront room at Oceanaire. At signing we saw Jan 2nd as our week, we specifically told them that is not the week we would use, Duh. They replied, "Oh, don't you worry about that you are an exchange owner so you just exchange that and pick whatever week you want". We now know that is far from the truth!
Now that Diamond has bought Gold Key, we went to an "owners update" (which they said would take 55 mins took about three hours of them threatening us that in 2017 we would no longer be able to exchange back to any of the resorts that Diamond has acquired from Gold Key. They wanted us to convert our week to 7500 points, but in order to do that we would have to buy 4000 points at minimum and take a huge increase in MF's.
We are confused, we would like to buy a good week in the summer time and are willing to see the costs but at this point it doesn't seem that they are in the business now of a fixed week. Are we stuck with Week 1 at our home resort if we don't convert to points?
If anyone has any experience or suggestions on what to do in our situation we would greatly appreciate it. The sales people at Diamond are so untrustworthy. While at the meeting saw a bunch of gold key employees still there but under a new ownership. I don't believe anything they say. Is that true that we can't continue to exchange into our home resort?
Please help!