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Four Phone Calls to Get a Week Transferred in to My Name

Discussion in 'Vistana Signature Experiences (formerly Starwood)' started by dioxide45, Aug 10, 2018.

  1. dioxide45

    dioxide45 TUG Review Crew: Veteran TUG Member

    Joined:
    May 20, 2006
    Messages:
    25,951
    Likes Received:
    1,567
    Trophy Points:
    649
    Location:
    Ohio
    Resorts Owned:
    Marriott's Grande Vista
    Marriott's Harbour Lake
    SVV - Bella
    SVV - Key West
    I recently acquired another Vistana SVV mandatory week. This time it took four phone calls to get it in my name to the point that I could make reservations online after being notified that transfer was complete.

    After receiving the email from the closing company that transfer is complete, I think great! I log in to my Vistana account and can't see the week. This is a new one as I have never had this happen in four past purchases. I call Vistana Program Administration hoping they can take a look. They say they will send a message to the title department to fix it, something wrong with the SSNs associated with the new week. It will take up to 30 days! Not happy with that, I call the HOA department and ask to be transferred to title. I don't know the direct number for the title department, but have talked to them in the past via HOA. Speaking with them, they say they have fixed it and I will be able to see the week in my account the next morning. I check the next morning and it still isn't there. I check my wife's separate Vistana.com account and can see the week. It may have been there the first day too, but I didn't check. I also noticed that the week in my wife's account shows VSN Member=No. Someone didn't code that right either. I actually had this happen once before. Imaging buying a SVV Bella week and not seeing the StarOptions. That is the whole point of buying it!

    I call title again yesterday and they say the SSN is still messed up but fixed it and also fixed the VSN Member issue and told me that I will be able to see it in my account in the morning. Sure enough I can see it this morning. Though I now have the dreaded *Although your StarOptions from your multiple club memberships are displayed as a full balance, you cannot combine them or use them online. Please contact Owner Services for assistance utilizing your StarOptions. message. Oddly, just my account showed that message, my wife's account was fine.

    Having seen this message before, I know how to get it fixed. Call Program Administration again. They were able to fix it on the phone and then then we are good to go. If you are buying additional Vistana mandatory weeks, you really seem to have to babysit the transfer process. Unless perhaps I am just unlucky.
     

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