TUG MEMBERS: Joining TUG does not automatically register you as a user of the TUG Bulletin Board. You must register yourself.


*ads are disabled when logged in as a member*
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.
  2. The TUGBBS forums are completely free and open to the public and exist as the absolute best place for owners to get help and advice about their timeshares for more than 24 years!

    Join tens of thousands of other owners just like you here to get any and all Timeshare questions answered!
    Dismiss Notice
  3. TUG has now saved timeshare owners more than $10,000,000 dollars just by finding us in time to rescind a new Timeshare purchase! A truly incredible milestone!

    Read more here: TUG saves owners more than $10Million dollars
    Dismiss Notice
  4. Sign up to get the TUG Newsletter for free! Join tens of thousands of other owners who get this every week! Latest resort reviews and the most important topics discussed by owners during the week!
    Dismiss Notice
  5. TUG is trying out a new program that will trade you a TUG membership for a Timeshare resort review if you are an expired member, or even just a guest here on the forums!

    Read more here
    Dismiss Notice
  6. Our official "end my sales presentation early" T-shirts are available again! Also come with the option for a free membership extension with purchase to offset the cost!

    Read more Here
    Dismiss Notice
  7. Follow the TUG Member Banner as it travels the world on vacation with Timeshare owners! Also sign up to get the banner sent to you so you can submit a photo of your vacation with the banner to share with TUG! Banner Thread
    Dismiss Notice
  8. A few of the most common links here on the forums for newbies and guests!
    Dismiss Notice

Flying to Maui tomorrow? Maui Ocean Club

Discussion in 'Marriott Vacation Club' started by jesswright1984, Aug 24, 2018.

  1. jesswright1984

    jesswright1984 Guest

    Joined:
    Jul 26, 2018
    Messages:
    5
    Likes Received:
    0
    Trophy Points:
    1
    Rented on RedWeek from an owner at Maui Ocean Club, check in tomorrow. Have a rental agreement and its legit. Guessing our probably flights will be cancelled tomorrow.

    Any recourse I have or can he move his dates anyway? It's a fixed week rental - he made it sound like he can't do anything about dates and we basically have no choice now.

    Need help, advice!
     
  2. DeniseM

    DeniseM Moderator

    Joined:
    Jun 6, 2005
    Messages:
    52,071
    Likes Received:
    1,697
    Trophy Points:
    1,449
    In most cases, timeshare owners cannot change the dates of their reservation the day before check-in. However, because of the hurricane, they may be able to get special accommodations.

    Do you have a confirmation issued by Interval International, or a Confirmation issued directly from Marriott?

    Have you called your airline?

    Have you called the front desk?
     
  3. jesswright1984

    jesswright1984 Guest

    Joined:
    Jul 26, 2018
    Messages:
    5
    Likes Received:
    0
    Trophy Points:
    1
    Have only talked to owner. Have Direct confirmation from Marriott - reservation in his name but I'm added as a guest.
     
  4. MOXJO7282

    MOXJO7282 Tug Review Crew: Rookie TUG Member

    Joined:
    Jun 6, 2005
    Messages:
    4,603
    Likes Received:
    319
    Trophy Points:
    319
    I'm afraid there might not be any recourse unless you took out travel insurance. I'd try to work with the airlines to see how fast they can get you there and use as much as you can. It's terrible when this happens.
     
  5. jesswright1984

    jesswright1984 Guest

    Joined:
    Jul 26, 2018
    Messages:
    5
    Likes Received:
    0
    Trophy Points:
    1
    Well this makes me never want to rent a timeshare again. If it was a hotel, I'm sure my reservation would be cancelled or rebooked.
     
  6. jesswright1984

    jesswright1984 Guest

    Joined:
    Jul 26, 2018
    Messages:
    5
    Likes Received:
    0
    Trophy Points:
    1
    Tried talking to owner - all he says its a fixed week and he hasn't made any efforts to reach Marriott Vacation Club. I don't think I can call them since I'm not the owner.
     
  7. silentg

    silentg TUG Review Crew: Expert TUG Member

    Joined:
    Jul 17, 2005
    Messages:
    3,539
    Likes Received:
    918
    Trophy Points:
    348
    Location:
    Central Florida
    Resorts Owned:
    Orange Lake, Holly Tree,Calini Beach, Fitzpatrick's Castle Holiday Homes, The Pines At Aspen East
    You can call, explain the situation, they are probably getting many calls regarding the storm. Try the timeshare itself.
    Good Luck
     
  8. JIMinNC

    JIMinNC TUG Member

    Joined:
    Jun 6, 2005
    Messages:
    2,217
    Likes Received:
    823
    Trophy Points:
    323
    Location:
    Marvin, NC (Charlotte suburb)
    Resorts Owned:
    Marriott's Maui Ocean Club, Hawaii
    Marriott's Barony Beach Club, Hilton Head
    Marriott Destination Club Trust Points
    HGVC at Sea World
    You have identified one of the biggest downsides of timeshares - limited flexibility when compared to cash hotel rentals. This issue is particularly problematic when renting a timeshare from an individual owner, since that owner likely has access to no other inventory other that the inventory rented to you. But honestly, even a timeshare owner traveling to Maui in the next couple of days would be pretty much in the same boat as you are, since they can't just change weeks at the last minute either. Someone on an II exchange would be in the same situation (as we were last fall when Hurricane Irma resulted in our exchange to Hilton Head being cancelled at the last minute). Someone booking with Marriott timeshare points would be in a slightly better position, since that booking could be cancelled and the points refunded, but since the cancellation would be inside of 60 days, those returned points would be restricted to only last-minute bookings (but better than nothing, I suppose). In situations like this, cash bookings made directly through the resort operator usually offer the most flexibility.

    On the positive side for you, unlike the situations in the fall of 2016 and 2017 in Hilton Head where the resorts were closed for days or weeks after the storm, it appears Maui Ocean Club will remain open through the storm, and your primary constraint will likely be when can the airline get you to Maui? If the airline can reschedule you for Sunday or even Monday, you can still salvage 70% or greater of your trip. Your room will be there when you arrive, even if late. Just advise the resort of your new arrival date and all should be fine.
     
    clifffaith likes this.
  9. 1Kflyerguy

    1Kflyerguy TUG Review Crew: Rookie TUG Member

    Joined:
    Nov 20, 2012
    Messages:
    1,313
    Likes Received:
    132
    Trophy Points:
    173
    Location:
    San Jose, Ca
    Resorts Owned:
    HGVC Kings Land, Marriott Destination Club Points
    I agree with Jim and others. I would check with your airline and the resort.

    Things don't seem to be as bad as predicted.. At the moment some flights are canceled, but United at least seems to claiming some of today's flights are just delayed and will still depart. Not to sure if that is really the case or if they are just optimistic...

    Not sure where your flying from or what airline.
     
  10. DeniseM

    DeniseM Moderator

    Joined:
    Jun 6, 2005
    Messages:
    52,071
    Likes Received:
    1,697
    Trophy Points:
    1,449
    You have nothing to lose by calling the resort and finding out what you can. I would be very surprised if Marriott it not offering some alternatives - I know the Westins are.
     
  11. JIMinNC

    JIMinNC TUG Member

    Joined:
    Jun 6, 2005
    Messages:
    2,217
    Likes Received:
    823
    Trophy Points:
    323
    Location:
    Marvin, NC (Charlotte suburb)
    Resorts Owned:
    Marriott's Maui Ocean Club, Hawaii
    Marriott's Barony Beach Club, Hilton Head
    Marriott Destination Club Trust Points
    HGVC at Sea World
  12. T_R_Oglodyte

    T_R_Oglodyte TUG Lifetime Member

    Joined:
    Jun 6, 2005
    Messages:
    10,691
    Likes Received:
    387
    Trophy Points:
    518
    Location:
    Belly-View, WA
    But I bet that you are paying less than you would have with a hotel room.

    That's part of the tradeoff. If being able to cancel a reservation is important to you, then you should only book cancellable reservations, and then pay the according price.
     
    Egret1986 likes this.
  13. Quadmaniac

    Quadmaniac TUG Member

    Joined:
    Feb 24, 2012
    Messages:
    1,712
    Likes Received:
    51
    Trophy Points:
    158
    Location:
    Calgary, Alberta, Canada
    Resorts Owned:
    Marriott Willow Ridge (x4.5) Harbour Lake EOY, Ko Olina week 51 (x2) & 52
    My thoughts as well. There is a difference between paying $3000 for a week vs paying $800 per day plus taxes for a 2 br unit. I would have to agree that there are compromises for each situation. That is also why Marriott charges more as it balances out the last minute cancellations when they might miss out on revenue as someone cancels at the last minute.

    I have fixed weeks that I rent out as well and I am not able to even change the check in date at this late stage for Christmas and New Years as my family are using it and they need a day earlier. While it is unfortunate with the impending hurricane, it is tough on all sides. It is not always possible to change dates especially this close to the reservation.
     
  14. rickandcindy23

    rickandcindy23 TUG Review Crew: Expert TUG Member

    Joined:
    Jun 6, 2005
    Messages:
    20,376
    Likes Received:
    590
    Trophy Points:
    498
    Location:
    The Centennial State
    Resorts Owned:
    Wyndham Plat,RCI pts,Shell,WorldMark,OKW,SSR pts; Marriott's Willow Ridge;Val Chatelle; Hono Koa; SBP; Blue Ridge Village.
    We could see the flames from the fire on the side of the hill here at Kahana Beach.
     
    slip likes this.
  15. catharsis

    catharsis TUG Member

    Joined:
    May 23, 2010
    Messages:
    388
    Likes Received:
    62
    Trophy Points:
    138
    just to point out that a VERY high proportion of holiday/vacation travel hotel bookings are NOT flexible and would leave a traveler in exactly this situation.

    to give a counterexample - bookings in the Vail Marriott in ski season are nonrefundable 75 days before arrival, whereas Vacation Club points bookings in the Ritz next door can be cancelled up to 24 hours prior.....

    or to put it another way the 'advance purchase' Marriott rate that most leisure travellers at MOC or the Westin are paying is no more flexible than a RedWeek rental today, I expect.
     
  16. Kapolei

    Kapolei Guest

    Joined:
    Jul 9, 2014
    Messages:
    234
    Likes Received:
    79
    Trophy Points:
    38
    I have very little sympathy for this. You now own the week.

    You should not be bothering the owner. Once you took his/her unit for the week, it is yours good or bad. Do you really expect the owner to now let you have an option on the weather and self-insure your vacation.

    It will in all likelihood be a terrific week on Maui. If you guess wrong and do not go, you think they got to pay? That sounds horrible to me.

    You should stay away in the future. You clearly don’t understand how this works.

    Work with the owner and the resort. But put yourself in the owners shoes before you do. The owner should not be in the position of giving you the benefit of the week if all goes well and a refund if it doesn’t. That is terribly unfair.
     
    Last edited: Aug 24, 2018
    Egret1986 likes this.
  17. JIMinNC

    JIMinNC TUG Member

    Joined:
    Jun 6, 2005
    Messages:
    2,217
    Likes Received:
    823
    Trophy Points:
    323
    Location:
    Marvin, NC (Charlotte suburb)
    Resorts Owned:
    Marriott's Maui Ocean Club, Hawaii
    Marriott's Barony Beach Club, Hilton Head
    Marriott Destination Club Trust Points
    HGVC at Sea World
    I'm not sure "most" leisure travelers book the advance purchase rate. Maybe you are right and they do, but I know we never book the advance purchase rates. The savings just never seem to be enough to justify the loss of cancellation flexibility and the necessity to pay up front. If I'm going to pay hotel rates, I want to keep my money as long as I can as well as the flexibility.
     
    Egret1986, SkyBlueWaters and Fasttr like this.
  18. DeniseM

    DeniseM Moderator

    Joined:
    Jun 6, 2005
    Messages:
    52,071
    Likes Received:
    1,697
    Trophy Points:
    1,449
    I disagree - I have no patience for frivolous cancellations, and I have a no cancellations policy, but for a hurricane, I would definitely call Owner Services and find out what my options were. If I could reschedule the renter's vacation at no cost to me, or for a reasonable change fee (which I'd pass on to the renter) I would 100% do it.

    ***Traveler's insurance will not necessarily pay for a weather cancellation.
     
  19. catharsis

    catharsis TUG Member

    Joined:
    May 23, 2010
    Messages:
    388
    Likes Received:
    62
    Trophy Points:
    138
    I do the same Jim, but my 'most' was in the context of a very high-demand tourist area which is somewhat of a sellers market for the hotels - have a look on marriott.com for these properties and you will find it difficult to obtain flexible rates at busy periods such as next feb, and more importantly, the 'flexible' rate offered is very restrictive.

    By way of example I checked a room in MOC or the Westin Maui for Sep 7, the cancellation period applied by MOC expires 14 days before arrival, at which point you are 100% nonrefundable, and the most flexible rate I could obtain at the Westin Maui was 3 days before arrival . Interestingly the Westin Maui is one of those places that charges you a 2 night stay price penalty if you are a no-show for a one night stay - so it would pay you to send a friend! - Odd!
     
  20. Kapolei

    Kapolei Guest

    Joined:
    Jul 9, 2014
    Messages:
    234
    Likes Received:
    79
    Trophy Points:
    38
    I agree with that.
     
  21. JIMinNC

    JIMinNC TUG Member

    Joined:
    Jun 6, 2005
    Messages:
    2,217
    Likes Received:
    823
    Trophy Points:
    323
    Location:
    Marvin, NC (Charlotte suburb)
    Resorts Owned:
    Marriott's Maui Ocean Club, Hawaii
    Marriott's Barony Beach Club, Hilton Head
    Marriott Destination Club Trust Points
    HGVC at Sea World
    Agree with all of this, but one thing to consider is the cancellation provisions on the flexible rates frequently (though not always) only result in the forfeiture of one night's cost. They are also primarily designed to discourage voluntary cancellation by the hotel guest. But in a situation where the cancellation was forced by a situation like a hurricane, where it is impossible or unsafe to get to the hotel, the hotel company would have the flexibility to waive the cancellation penalty, much in the same way the airlines waive change fees in the same situation. I'm not sure how often they do this, but I would think they probably would for a cash reservation. When a timeshare stay is involved, there is nothing to refund, since the maintenance fees still have to be paid. Any refund of points for future use, runs the risk of not having adequate inventory available, depending on how much"slack" is in that points network.
     
  22. Dean

    Dean TUG Member

    Joined:
    Jun 7, 2005
    Messages:
    3,495
    Likes Received:
    237
    Trophy Points:
    298
    This is a risk of timeshares in general not just a rental. The owner would have been in much the same situation as you are now were they using the week. That's the risk for the savings involved, one could almost always pay cash through the resort but pay more and pay taxes to boot.

    It depends. I generally have retained the flexibility but just 2 days ago I booked a Miami Marriott using the advance purchase price for about a 10% savings over the AAA rate. But I'd just committed FF miles for American and needed a place to stay overnight as our flight delay in Miami is that long and we're committed to Aruba anyway.

    I think the owner should at least make the effort though at the end of the day it's unlikely there would be a workable solution for the renter.
     
  23. alwysonvac

    alwysonvac TUG Lifetime Member

    Joined:
    Sep 11, 2005
    Messages:
    11,613
    Likes Received:
    592
    Trophy Points:
    548
    In the future, it’s best to get travel insurance. :cool:

    Here’s a link to an old Redweek article regarding travel insurance.
    Should You Consider Travel Insurance?“ (October 2014) - https://www.redweek.com/blog/category/hurricanes-and-travel/


    For example, here’s what Redweek’s sample rental contract states from their Full Service Process
    12. If the Unit is not habitable on the day that the Rental Period commences by reason of flood, fire, or storm, and a satisfactory substitute is not made available, the total Rent will be refunded to the Renter. If the Renter is required to evacuate the Unit at any point during the Term, the Renter will receive a pro-rated refund for the portion of the Term that was unavailable. In such events, the Owner will have no further liability to the Renter. Renter's inability to complete their travel for any other reason beyond the Owner's control (including, but not limited to: illness, airline interruptions, job loss) are the sole responsibility of the Renter, and Payment is non-refundable. Renter is encouraged to purchase trip interruption and cancellation insurance for such matters.

    Have a wonderful trip and hopefully without too much delay :thumbup:
     
    Last edited: Aug 25, 2018
  24. davidvel

    davidvel TUG Member

    Joined:
    May 9, 2008
    Messages:
    2,844
    Likes Received:
    466
    Trophy Points:
    318
    Location:
    No. Cty. San Diego
    Resorts Owned:
    Marriott Shadow Ridge (Villages)
    Yes, the biggest difference may be the 1 day penalty vs the week. But as others have noted, many resorts have a no cancellation policy inside a certain time.

    As people noted in prior hurricane threads, people said that cash stays were actually lower on the totem pole than owner reservations. In either case, in this circumstance I think that Marriott would do everything they can with both cash and owner reservations, but there is only so much space available to re-accommodate people.
     
  25. JIMinNC

    JIMinNC TUG Member

    Joined:
    Jun 6, 2005
    Messages:
    2,217
    Likes Received:
    823
    Trophy Points:
    323
    Location:
    Marvin, NC (Charlotte suburb)
    Resorts Owned:
    Marriott's Maui Ocean Club, Hawaii
    Marriott's Barony Beach Club, Hilton Head
    Marriott Destination Club Trust Points
    HGVC at Sea World
    I agree that the ability to re-accomodate is limited in all cases by available inventory, but at least with a cash reservation, Marriott could opt to waive/refund the cancellation penalty if the cancellation was beyond the guest's control. With any timeshare based-stay, there is nothing to waive, so re-accomodation is the only alternative, and as you've noted, there the options are limited to non-existent.
     

Share This Page