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Finally SDO Owner- Welcome Package?

Discussion in 'Vistana Signature Experiences (formerly Starwood)' started by SteelerGal, Apr 10, 2019.

Tags:
  1. SteelerGal

    SteelerGal TUG Member

    Joined:
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    Location:
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    Resorts Owned:
    WDW, WKV, SDO, HPP, HH, Bay Club
    Title finally transferred and have our account#. Does Vistana send out a welcome email/packet?
    I tried to login online but was told to contact Owner Services.
     
    Last edited: Apr 10, 2019
    Sugarcubesea likes this.
  2. NiteMaire

    NiteMaire TUG Review Crew: Veteran TUG Member

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    Location:
    Born in Cajunland; Living in Paradise
    Resorts Owned:
    Marriott's Grand Château,
    The Colonies at Williamsburg,
    Sheraton Vistana Resort
    How long did it take after submitting the paperwork to Vistana? I sent a email to the title department. The automated reply had general info, part of which stated 4-6 weeks for transfers. I'm right at 4 weeks at the moment.
     
  3. mjm1

    mjm1 TUG Review Crew: Veteran TUG Member

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    Resorts Owned:
    Marriott: Desert Springs Villas I, Ko Olina (EOY), Maui Ocean Club- Lahaina Villas, Newport Coast Villas, Destination Club Points;
    Westin Kierland Villas- Annual & EOY
    We are going on 9 weeks for our transfer to finalize. I had received an automated response that it would be 6-8 weeks. Our closing company was just informed by Vistana that they are extremely busy so it may be a couple more weeks. I don’t know if they have cut back on staff for the group handling resale purchases, but this process seems excessive. We will be glad once it’s done.

    Best regards.

    Mike
     
  4. NiteMaire

    NiteMaire TUG Review Crew: Veteran TUG Member

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    Resorts Owned:
    Marriott's Grand Château,
    The Colonies at Williamsburg,
    Sheraton Vistana Resort
    Thanks. I reread my email. It states 6-8 weeks. Presume it'll be longer based on your post.
     
  5. SteelerGal

    SteelerGal TUG Member

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    It took closer to 6wks. We started the entire process at the end of January.
     
  6. dioxide45

    dioxide45 TUG Review Crew: Veteran TUG Member

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    Resorts Owned:
    Marriott's Grande Vista
    Marriott's Harbour Lake
    SVV - Bella
    SVV - Key West
    You will get a simple letter from Vistana that has the contract number, though I think the contract number is also on the original owner's deed. You should be able to use that to setup online access if they have completed your transfer in the system.
     
  7. SteelerGal

    SteelerGal TUG Member

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    Thanks
     
  8. SteelerGal

    SteelerGal TUG Member

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    I was able to get online and link my account. I had my contract #. It was the last digits of the contract#.
     
    dioxide45 likes this.
  9. mjm1

    mjm1 TUG Review Crew: Veteran TUG Member

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    Marriott: Desert Springs Villas I, Ko Olina (EOY), Maui Ocean Club- Lahaina Villas, Newport Coast Villas, Destination Club Points;
    Westin Kierland Villas- Annual & EOY
    Congratulations and happy vacationing with your new unit.

    Tomorrow is nine weeks for us, so hopefully we will hear soon.

    Best regards.

    Mike
     
    SteelerGal likes this.
  10. mjm1

    mjm1 TUG Review Crew: Veteran TUG Member

    Joined:
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    Location:
    Las Vegas, NV
    Resorts Owned:
    Marriott: Desert Springs Villas I, Ko Olina (EOY), Maui Ocean Club- Lahaina Villas, Newport Coast Villas, Destination Club Points;
    Westin Kierland Villas- Annual & EOY
    Update- after 11 weeks our new unit at WKV is finally in our account. I spoke with a rep in the deed transfer group and I asked if the slow process was due to a shortage of staff or just being very busy. He said “both.” He did acknowledge that they had been running in the 6-8 week window.

    We are just glad the process is done and we can move forward. Good luck to others going through the process.

    Best regards.

    Mike
     
  11. SteelerGal

    SteelerGal TUG Member

    Joined:
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    Messages:
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    Trophy Points:
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    Location:
    90740
    Resorts Owned:
    WDW, WKV, SDO, HPP, HH, Bay Club
    Congratulations. I am waiting for another one to show up. I sent a copy of the deed and was given the 6-8wk leadtime.
     

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