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Extra charge for grandchild in Marriott/Westin hotel of $60

Discussion in 'Marriott Vacation Club' started by Bill4728, Jun 29, 2019.

  1. Bill4728

    Bill4728 Moderator

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    We just made "points" reservation for the Westin in Oahu and I wasn't happy about the $37/day resort fee BUT I know it is what is done now
    BUT in addition to the points, they are charging me a extra guest fee of $60/day because we'll have our 4 yr grand daughter in the room with us. WHAT?? you get charged extra for more than 2 people even in a room with 2 queen beds???

    I'm unhappy
     
    klpca likes this.
  2. bazzap

    bazzap Tug Review Crew: Rookie TUG Member

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    This issue (in a number of locations), especially for award stays, seems to have generated a lot of postings, e.g.
    https://www.flyertalk.com/forum/mar...ra-person-charges-especially-award-stays.html
     
  3. BJRSanDiego

    BJRSanDiego TUG Member

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    Bill, that does seem to be an unconscionable charge. Have you given any thought of having your wife and grandchild wait in the car while you check in? Just wondering.... :rolleyes:
     
  4. Dean

    Dean TUG Member

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    Character is how you act when people are not looking, that would be dishonest IMO.
     
    JIMinNC, BJRSanDiego, bazzap and 2 others like this.
  5. Panina

    Panina TUG Review Crew: Elite TUG Member

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    I would call and speak to a manager. I have seen that elsewhere for adults but never a child.
     
  6. Wally3433

    Wally3433 Guest

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    Character is not charging you to have a grandkid in your room, and giving that kid a toy or gift upon check in.
     
    frankf3, Sapper, alexadeparis and 2 others like this.
  7. LisaH

    LisaH TUG Lifetime Member

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    Wow. That’s something new. We used points for Renaissance Wailea a few years ago. Even there was a resort fee for cash reservation, there was no such charge for points.
    At Westin Chongqing where we recently stayed, the website also specified a charge for 3rd person. I called the hotel directly and was told there would be no charge as long as we did not request an extra bed. There was a sofa in the living room so no need for the extra bed. Hotel also provided bedding, linens, and towels for the third person. Guess policy really varies by location.
     
    Last edited: Jul 3, 2019
  8. Dean

    Dean TUG Member

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    You can only control your actions. To sneak them in would be dishonest. They set up the rules and we decide whether to participate.
     
    Old Hickory, JIMinNC and bazzap like this.
  9. controller1

    controller1 TUG Member

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    It's an IT glitch in the reservation system. It has been thoroughly discussed on FlyerTalk. Per the T&C of the Bonvoy program (emphasis added):

    3.2.e. When redeeming Points for an Award Redemption Stay, the Award Redemption Stay includes the cost of a single or double standard room at a Participating Property, room tax/service charge, and extra-person charges, if any. All other charges, including incidentals, resort fees and The Ritz-Carlton Club level charges, are the responsibility of the Member and are not included in the Award Redemption Stay.

    To ensure there is no problem at the front desk when checking in, most people are making the reservation for two beds for two adults and zero children even though a child may be present. That way the system is not computing an extra person charge.
     
    Last edited: Jul 3, 2019
  10. Old Hickory

    Old Hickory TUG Member

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    So the OP is now happy?
     
  11. jwalk03

    jwalk03 TUG Review Crew: Veteran TUG Member

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    Just leave the 4 ur old off of the reservation! That is a ridiculous fee that I would never pay.
     
  12. pedro47

    pedro47 TUG Review Crew: Expert TUG Member

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    To the OP...I am very happy it was an IT glitch . But, What a sad story incident when a grandparent cannot take their grandchild on a vacation. IMHO.
     
  13. marmite

    marmite TUG Member

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    I'm really glad a points reservation is not subject to this ridiculous cash-grab. As a parent who still stays in a fair share of hotels when travelling, I can say that the 5* hotels are very likely to have an extra person charge, even if that person is a child. Usually with children under two years there is no charge, but I often pay more for my room when I bring my daughter (as the room needs to have an allowed occupancy of 3 persons instead of 2) even though there is no bed for that 3rd person. Then when I arrive I have the 'privilege' of paying an additional $60-$75 a night for a rollaway-bed in the room. The advertising of 'kids stay free' is often a half-truth, the fine print says 'when using existing bedding'. So if you can stuff your child in between you and your spouse in a King bed, they will sometimes allow it. Other hotels have fine print that says children over 'x years' must have their own bed.

    In Asia it is even more difficult to catch a price-break, as the definition of a 'child' is younger than in the US. It varies from country to country. It is always such a relief spreading out in a 2 bedroom timeshare and having no surprises on the price! I'm glad it worked out for the OP.
     
  14. dioxide45

    dioxide45 TUG Review Crew: Veteran TUG Member

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    In our experience, these extra per person charges are common in Hawaii when staying at hotels.
     
  15. BigMac

    BigMac Guest

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    It is a glitch in the Marriott System that even if you put in 2 adults 1 child they charge you for an extra person. I have spoken with Marriott phone personnel about this and they told me a) you can correct it at the hotel and they will take the charge off or b) reserve for 2 adults only and request a rollaway when you make the reservation. The actual Marriott cutoff between child and adult is 18 years. Starwood used to have a 12 year old cutoff and some hotels still try to enforce that but with my 17 year old child I tell them they are now Marriott and Marriott's cutoff is 18!
     
    marmite likes this.

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