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Email from RCI - RCI Member Alert: Telemarketing Scams

Discussion in 'Exchanging Timeshares' started by Panina, Nov 2, 2018.

  1. Panina

    Panina TUG Review Crew: Expert TUG Member

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    This is what I just got emailed from RCI. Thumbs up to them, for educating their customers on the fraud going on out there........


    From time to time, RCI becomes aware of third party companies attempting to defraud RCI Members and timeshare owners. Recently, RCI has learned of several trends in consumer telemarketing scams relating to the timeshare and exchange industry that we feel is important to bring to your attention.

    The scams vary, but all of them seek either personal information or money. Here are some examples:

    • Caller claims to be calling about your recent or past RCI vacations or resort vacations.
    • Caller asks you to take a survey regarding your timeshare ownership.
    • Caller invites you to an RCI update, dinner or meeting.
    • Caller offers to rent your “getaway weeks”, “bonus weeks” or otherwise rent your timeshare week with the promise of sharing the rental profits with you, but requires payment of an upfront fee.
    • Caller poses as RCI, claims you have RCI weeks left over and offers to purchase them back on behalf of RCI, but requires payment of an upfront fee.
    Often these callers are fraudulently stating or implying that they are RCI, authorized by RCI to make offers, or they are somehow affiliated with RCI. These companies use the name of the RCI exchange programs, or refer to RCI terminology and products, to legitimatize the offer.

    Many of these calls originate from “spoofed” or fake telephone numbers. Sometimes the calls give the appearance that RCI is calling when in actuality RCI is not the caller. “Neighbor spoofing” is also used where the calls show up on your “Caller ID” using your same area code and telephone number prefix, leading you to believe it is a local call.

    Please know that these calls are not from RCI, and RCI does not approve or in any way endorse these calls or offers.

    What should you do if you are contacted with one of these offers?

    1. Be Cautious. Be wary of upfront fees. Typically, legitimate resale and listing companies do not collect an upfront fee or request your credit card or bank account information on a call.
    1. Ask Questions. Gather specific information about the company calling you, including the name of the company, the full name of the individual, the number they are calling you from and the day and time of the call(s).
    1. Know Your Rights. Often these companies are calling you in violation of do-not-call rules. If your number is on the national Do-Not-Call Registry or the Do-Not-Call list in your state of residence, and you do not have an established business relationship with the calling company, you may have reason to file a complaint against the company with federal and/or state regulators.
    1. Check the Validity of the Offer. Check various complaint board websites, including the Better Business Bureau, Federal Trade Commission and American Resort Development Association websites, to gauge the legitimacy of the company and the offer. And, please know that RCI can always validate any special offers that may be active by calling 1-800-338-7777 or 317-805-8000. Don’t hesitate to ask! This will allow you to have confidence in knowing it is RCI calling.
     
    Last edited: Nov 2, 2018
    mpumilia likes this.
  2. mdurette

    mdurette TUG Member

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    I received this email this morning also. Kudos to RCI for sending it out.

    I get the calls from people saying they are from RCI - but after testing them a bit...you know they are not.
     
  3. qwerty

    qwerty TUG Member

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    I do not answer an unknown number. If important that I be reached, a message would probably be left. I have rec'd voice mail that try to pretend of a previous relationship such as an exchange or extra time not being used. Usually a teaser to get you to call back. Even if maybe RCI or where I actually own, I wouldn't call an unknown number.
     
  4. rickandcindy23

    rickandcindy23 TUG Review Crew: Expert TUG Member

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    Wyndham Plat,RCI pts,Shell,WorldMark,OKW,SSR pts; Marriott's Willow Ridge;Val Chatelle; Hono Koa; SBP; Blue Ridge Village.
    When a company says they are with RCI, promoting a resort, I say, "You are scamming people." I hang up right away. Rick says the employees of the company may not know they are lying. Whatever.
     
  5. bbodb1

    bbodb1 TUG Member

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    RCI Weeks: LaCosta Beach Club (Pompano Beach, FL), RCI Points: Oakmont Resort (Pigeon Forge, TN), Vacation Village at Parkway
    Wyndham: CWA and La Belle Maison

    We know who wears the pants in that family!

    ...and in this area of consideration, rightly so!

    While I too am glad to see RCI finally doing something to combat this, for me it is far too little, too late. Years ago, RCI should have taken a much more aggressive approach to combating this if for no other reason than to minimize the smearing effect on the TS market. How easy would it have been for RCI to make a public service TV ad saying something to the effect of if you get a call from someone claiming to be from RCI, hang up, call RCI at 800-PROVE-RCI to report and verify the call. RCI could have worked with authorities to help shut down illegal call center operations.
     
    Cozumel Duo likes this.
  6. BLKBRD370

    BLKBRD370 TUG Member

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    Speaking of scams - there's a new book out authored by Wayne C. Robinson in which one of the headlines states "How To Easily Get Rid of an Unwanted Timeshare For Free". Is this true or another ruse to glean money for nothing again?
    BB370
     
  7. Panina

    Panina TUG Review Crew: Expert TUG Member

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    If it says to try to give it away for free like many tuggers do, you have that free advise on tug, then it is a a ruse to get you to spend money on the book.

    If it suggests paying one of the exit firms or take these steps and stop paying...no magic potion exists, still a ruse to get your money.
     
  8. BLKBRD370

    BLKBRD370 TUG Member

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    Thank you, Panina. Just as I thought.
     

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