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Elite Night Credit on Vistana Stays

Discussion in 'Vistana Signature Experiences (formerly Starwood)' started by dioxide45, Aug 12, 2018.

  1. vistana101

    vistana101 TUG Member

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    This was an explorer package?
     
  2. Tucsonadventurer

    Tucsonadventurer TUG Review Crew: Veteran TUG Member

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    Resorts Owned:
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    All stays were in Aug and I believe the merger was July 23 but I could be off. Accommodation certificates were through interval from my Vistana site. The exchange was from my Hyatt week. 2 of our stays were the same week, we were treating our friends so maybe you dont get credit if a guest stays in a unit They attached our guest's studio to our 1 bedroom so maybe they count it as a 2 bedroom but it was 2 different reservations. . It may not matter but we could possibly make our 75 nights with it.
     
  3. controller1

    controller1 TUG Member

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    Westin Nanea OF
    Westin FLEX
    The merger was in July however I do not believe points/night credits for Vistana stays started until the merger of the Marriott and Starwood loyalty programs which was August 18.
     
  4. dioxide45

    dioxide45 TUG Review Crew: Veteran TUG Member

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    Marriott's Grande Vista
    Marriott's Harbour Lake
    SVV - Bella
    SVV - Key West
    Overlapping stays also don't qualify for additional nights. So if you had two rooms for the same nights, you are only eligible for one night for each night of the overlapping stay.
     
  5. Tucsonadventurer

    Tucsonadventurer TUG Review Crew: Veteran TUG Member

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    OK good to know, thank you!
     
  6. cubigbird

    cubigbird Tug Review Crew Veteran TUG Member

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    Does anyone know if we get elite night credit for II exchange stays??
     
  7. controller1

    controller1 TUG Member

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    Discussed earlier in the thread and the answer is yes. Just make sure when you check in that your Marriott number is on the reservation.
     
  8. Tucsonadventurer

    Tucsonadventurer TUG Review Crew: Veteran TUG Member

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    Our 1st week started Aug 17 for 7 nights and the 2nd week was Aug 24 for 7 nights. I am thinking we should get credit for some of the days from the 1st week. It's a slim chance we will get up to 75 by the end of this year but it's good to get a better feel for how this all works.We just had our first stay as Platinum elite ,50 nights and loved our free breakfasts, view room and 4 pm checkout.
     
  9. YYJMSP

    YYJMSP TUG Member

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    one of our stays (home resort) was Aug 11-18 and we got 7 nights for it...
     
    Tucsonadventurer likes this.
  10. bajohnsons

    bajohnsons TUG Member

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    I'm sorry. I meant to include that but yes, this was an explorer package.
     
    vistana101 likes this.
  11. SandyPGravel

    SandyPGravel Guest

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    I was asked three different times to do an owner update at Harborside and offered $100 or 6000 starpoints (No I did not correct them when they offered me starpoints) My question is how can they give reward points for an owner update, yet the stay at Harborside does not count toward elite nights credit. All the HRA owners do not receive elite credits with the high MF they pay?
     
  12. dioxide45

    dioxide45 TUG Review Crew: Veteran TUG Member

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    Marriott's Harbour Lake
    SVV - Bella
    SVV - Key West
    Sales and marketing are still part of Vistana, so that is how they can offer Reward Points for a presentation. The property however does not carry the Westin or Sheraton name, thus no elite night credit or points on incidentals.
     
    DavidnRobin likes this.
  13. blondietink

    blondietink Guest

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    Received this response a couple of hours ago from Marriott for my 3 night StarOption stay in October at SVV:

    Thank you for contacting Marriott Rewards regarding your recent stay at Sheraton Vistana Villages. We hope you enjoyed your visit with us.

    We appreciate the chance to help you with your account. While researching your request, we found that the charges on this receipt were booked under a rate that is non-qualifying and therefore not eligible for credit.

    To be eligible for credit, your room must not be a contracted rate or part of a master-bill. Military rates at certain overseas locations are subject to local restrictions and may be ineligible for points or Elite Night credit as well.

    This information is visible by clicking on the following link for the Marriott Rewards online terms and conditions.

    http://www.marriott.com/rewards/terms/earning.mi

    We apologize for any inconvenience and appreciate your understanding. If you have additional questions about this matter, please contact our customer service department at:


    So, should I appeal this decision?
     
  14. dioxide45

    dioxide45 TUG Review Crew: Veteran TUG Member

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    SVV - Bella
    SVV - Key West
    I received a similar but different denial for a five night SVV stay. I tried replying to the email but it was returned undeliverable because their email box was slow;

    Thank you for contacting Marriott Rewards regarding your recent stay at the Sheraton Vistana Villages Resort Villas, I-Drive/Orlando. We hope you enjoyed your visit with us.

    We appreciate the chance to help you with your account. We apologize we are unable to post this stay to your account as your hotel bill does not show any eligible charges. As a Marriott Rewards member, each time you stay at a participating hotel you may earn points or frequent flyer credit and personal Elite nights based on the eligible charges shown on the final itemized hotel bill in your name.

    Please note that any charges paid through a third party (such as a travel agency or wholesale group) or billed out through a group master account are not eligible for credit.

    This information is visible on the following link for the Marriott Rewards online terms and conditions.

    https://marriott.com/rewards/terms/earning.mi

    We apologize for any inconvenience and appreciate your understanding. If you have additional questions about this matter, please contact our customer service department at:

    http://www.marriott.com/rewards/customer-support.mi
     
  15. tschwa2

    tschwa2 Tug Review Crew: Rookie TUG Member

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    A few in SC, VA and FL, a single resort in NC, MD, PA, NY, UT, ME, WI, and TN plus Jamaica and the Bahamas
    So has anyone received elite night credits on Vistana home week stays, II stays or staroption stays?
    I see my home week reservations (non SVN) at Sheraton Broadway Plantation next year in my Marriott account upcoming reservations. I have a feeling that I will get elite night credits for those. My HRA (SVN home week) reservations do not appear as upcoming stay in my marriott account.
     
  16. controller1

    controller1 TUG Member

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    A review of this very thread answers your question as YES.
     
  17. tschwa2

    tschwa2 Tug Review Crew: Rookie TUG Member

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    They were 3 separate questions. The last 2 [posts before mine] indicated that they did not, specifically at SVV for staroption reservation.
    People are saying yes on home week but are not necessarily mentioning which resort/s.
     
  18. YYJMSP

    YYJMSP TUG Member

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    yes at WKORV on home resort and SO stays, both with charges back to the room (wonder if that makes a difference)
     
  19. blondietink

    blondietink Guest

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    FWIW, I just wrote back to Marriott requesting that they look into my request further and quoted the portion of Owner letter we received in August about earning credit on ownership stays toward higher member tiers . We'll wait some more for their response.
     
  20. BLUE AYES

    BLUE AYES TUG Member

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    Plat. for Life
    “Ensure your SPG/Marriott number is inyour "My Vistana" profile”. I went online to check if my number was added and I don’t see where are the SPG/Marriott number would be. Can I get some guidance.
     
  21. Henry M.

    Henry M. TUG Member

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    I just got a similar reply to the above about my WKORV stays in October. I submitted the folios for stays 10/6-10/13 and 10/13-10/22. I own at WKORV. The charges were just for the TAT and a few purchases at the resort.

    Thank you for contacting Marriott Rewards regarding your recent stay at The Westin Ka'anapali Ocean Resort Villas.We hope you enjoyed your visit with us.

    We appreciate the chance to help you with your account. We apologize we are unable to post this stay to your account as your hotel bill does not show any eligible charges. As a Marriott Rewards member, each time you stay at a participating hotel you may earn points or frequent flyer credit and personal Elite nights based on the eligible charges shown on the final itemized hotel bill in your name.

    Please note that any charges paid through a third party (such as a travel agency or wholesale group) or billed out through a group master account are not eligible for credit.

    This information is visible on the following link for the Marriott Rewards online terms and conditions.

    https://marriott.com/rewards/terms/earning.mi

    We apologize for any inconvenience and appreciate your understanding. If you have additional questions about this matter, please contact our customer service department at:

    http://www.marriott.com/rewards/customer-support.mi

    Sincerely,
    Kanishka Mamgain
    Marriott Rewards Guest Services
     
    NJDave likes this.
  22. NJDave

    NJDave TUG Member

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    Many years ago, there were reports by Marriott timeshare owners that if you charged to your room you had a better chance to receive credit for the nights stayed. After reading those reports, I started charging bread or some sundry from the MarketPlace. I always received credit when charges were made. The last several years, charging was no longer necessary at Marriott's. If you had your Marriott rewards number, you received credit.

    When staying at Vistana, I will start the practice again of charging to the room especially after seeing this post. I may even do so at Marriotts until this is fixed. I have an upcoming stay at Vistana Villages. I'll charge something to the room and report back regarding the nights credited. Meanwhile, I recommend charging something to the room.
     
  23. Ken555

    Ken555 Tug Review Crew: Rookie TUG Member

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    I charged items to my room at WDW in August, as I posted earlier, and yet didn’t receive any credit. I haven’t folllowed up yet but plan to after my stay at WKORV next month, just in case I have to handle that one as well.


    Sent from my iPad using Tapatalk
     
  24. Henry M.

    Henry M. TUG Member

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    I guess it pays to persevere. I had requested the Elite night credits at both SPG.com and Marriott.com. I got a note earlier today asking me for the dates and the name the reservation was under. I had uploaded the folios when I made the request, it I replied to the e-mail and attached the folios again. I just got this reply:

    Thank you for sending us a copy of your hotel receipt. We hope you enjoyed your stay at the The Westin Ka'anapali Ocean Resort Villas and apologize that it was not systematically credited to your account. We are delighted to help you and want to make sure you get the credit you deserve for staying with us.

    Using the provided information, I have added all eligible credit to your Marriott Rewards account. You will see your points reflected on your online account summary at MarriottRewards.com within the next 24 hours.

    If we can be of further assistance, please contact our customer service group at:

    http://www.marriott.com/rewards/customer-support.mi

    Thank you for choosing Marriott.

    Sincerely,

     
  25. blondietink

    blondietink Guest

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    Well today I got an apology from the person who originally denied the elite night credit and he has sent my folio back to SVV for them to re-code the stay and send it back to the Marriott rep within 3 business days. We continue to move along .......

    It does seem that SVV just has not gotten their act together since myself and several others on this forum are all having trouble getting the elite night credit from them, while other resorts are giving the credit shortly after check-out.
     
    tschwa2 likes this.

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